Menu
Write a review
File a complaint
Chewy

Chewy review: Tracks my order history, chewy coupons never apply

R
Author of the review
1:36 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Every time Chewy offers discounts, gift cards, coupons for example "30 dollar e-gift card on orders over $100", the promos NEVER include items I have ordered in the past. Another example, I always order cases of Science Diet sensitive stomach chicken and rice, however targeted promos and coupons ALWAYS EXCLUDE the very times I regularly order.Thus... I only order locally from Petsmart. Petsmart is not only cheaper per can by over 50 cents, but Petsmart has much better offers like "buy a case, get two cans free" and perks rewards that give you money you can apply on a future order. Chewy is a major ripoff. Targeted prompts, more expensive items, fake promotions that NEVER apply to YOU.

Recommendation: Petsmart or anything local. Support your local stores.

Update by RDM IowA

ALWAYS EXCLUDE the very times I regularly order SB ALWAYS EXCLUDE the very items I regularly order

0 comments
Add a comment
  1. Chewy Contacts

  2. Chewy phone numbers
    Click up if you have successfully reached Chewy by calling +1 (800) 672-4399 phone number 2 2 users reported that they have successfully reached Chewy by calling +1 (800) 672-4399 phone number Click down if you have unsuccessfully reached Chewy by calling +1 (800) 672-4399 phone number 1 1 users reported that they have UNsuccessfully reached Chewy by calling +1 (800) 672-4399 phone number
  3. Chewy emails
  4. Chewy address
    1855 Griffin Rd, Ste B328, Dania, Florida, 33004-2233, United States
  5. Chewy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 27, 2026
  7. View all Chewy contacts
Chewy Category
Chewy is ranked 1 among 40 companies in the Pet Stores category