Petco review: Billing

Hello, I’m writing to file a formal complaint regarding my Petco credit card account.

I paid off the full balance on the account and submitted a request for it to be closed. Despite this, the account remained open—and now I am being charged a late fee on a paid-off balance, along with ongoing billing notices.

I have made no purchases since the payoff. This is an error that has created both financial confusion and frustration. I am requesting:

Immediate reversal of the “late fee” and any follow-up charges

Full closure of the account

Written confirmation that this will not affect my credit report

Please escalate this matter to someone with the authority to resolve it. I expect a prompt and written response.