The complaint has been investigated and
resolved to the customer's satisfactionResolved Petco Corporate — petco product
resolved to the customer's satisfaction
My name is Regina Sikaffy. Puppy name is Frida
I bought a product from Petco to help prevent my puppy from going on carpet on stairs. It was non-toxic or so it said. It was odor and stain remover. She became very very ill. Had toxic reaction to product. That was on 2/5/10. Rushed to emergency and detox with bath, IV's and medicines. The cost was $825.00.
I went to Store in Irvine, where I bought Product. Told the night manager. On Monday 2/8/10. I called Corporate Office. Told them what happened and told to give paper work to manager at Irvine Store. I did that and that was 3 months ago. I have called them 11 times. Spoken to Supervisors and been told that this would be resolved and reimbursed for costs to my puppy.
I have been given nothing but excuses and run around. Product Specialist Rico B. asked me to hold off complaint to BBB. He would get this done. That was on 3/22/10. Sent him paper work. I have been calling at least once a week. I will not stop, until they stand behind their product. Wish they would just do the right thing to it's consumers. I will never shop in their stores again!!!