Pet Smart Kong Crateweb site picture different than product

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a verified customer
Verified customer

Pet Smart sells a dog crate that has "Kong" name all over the box but it's not a Kong crate. See below comment from Kong and I quote from their email:

"We have licensed our brand name to Petsmart recently on a variety of products that fall out of our normal toy and treat lines. Kong has worked with PetSmart to develop these products. While these products are marketed under the kong brand, PetSmart has retained the direct contacts with the manufacturers. Because of these contacts PetSmart would be better equipped to handle your questions with the specific products.

However, even though PetSmart will be helping you with your comment directly, we continually review comments such as yours on our own as well as with Petsmart to improve these products. Although we work hard to have all products under the kong brand meet our high standards, we know from time to time that may not happen. For that reason we very much appreciate your feedback which allows us to continually work at improving all products that carry our name. Thank you for taking the time to contact us.

Thank you
Pam Clift
Consumer Relations"

web site picture different than product
web site picture different than product

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