Pet Drugs Online’s earns a 1.0-star rating from 2 reviews and 1 complaints, showing that the majority of pet owners are dissatisfied with their purchases.
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Just awful
I put in my request for medication paid up front they took the money from my account six days later not a word hadn't heard from them no medication no refund I contacted customer service they were not helpful at all told me to wait that was not what was advertised on their site for a four-day turnaround still sat here nothing's arrived would never use again
Fail to deliver the item but refuse to replace it or refund you
Avoid this company. I bought medicine for my dog from them. Supposedly, the courier left the parcel unattended outside the building but I never receive it. When I contacted Pet Drugs Online, they were less than helpful. Refused to take any accountability. In their minds, outside a building, exposure to the elements, animals or even people is a delivery. Anyone, with less than half a brain would understand that it is not a delivery if it's not delivered, not pet drugs online, though.
After a week of back-and-forth emails, I escalated my claim to PayPal. Hopefully, the associates at PayPal understand the consumer's rights and will refund me. At this point it's not about the money anymore, it's about the principle and the lack of accountability from Pets Drugs Online. Don't expect decent customer service from this company if you buy from them.
Recommendation: Avoid this company.
Pet Drugs Online Complaints 1
Seresto dog flea and tick collar
I purchased the collar in February 2023 and put it in my dog in the April of 2023. I followed all the instructions and it did not deliver satisfactory results as promised. Up to eight months protection it stated. Within six weeks of use my dog had live ticks. Engorged with blood and dropping off onto my floor still very much alive. Pet Drugs online refuse to take the item back or resolve this problem as I no longer have the outer packaging.
Desired outcome: Refund
Is Pet Drugs Online Legit?
Pet Drugs Online earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
The age of Pet Drugs Online's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Petdrugsonline.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Petdrugsonline.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Pet Drugs Online have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Pet Drugs Online and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Petdrugsonline.co.uk appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Pet Drugs Online has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
Overview of Pet Drugs Online complaint handling
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Pet Drugs Online Contacts
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Pet Drugs Online phone numbers+44 1761 250850+44 1761 250850Click up if you have successfully reached Pet Drugs Online by calling +44 1761 250850 phone number 0 0 users reported that they have successfully reached Pet Drugs Online by calling +44 1761 250850 phone number Click down if you have unsuccessfully reached Pet Drugs Online by calling +44 1761 250850 phone number 0 0 users reported that they have UNsuccessfully reached Pet Drugs Online by calling +44 1761 250850 phone number
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Pet Drugs Online emailscontact@petdrugsonline.co.uk94%Confidence score: 94%Supportpeople@petdrugsonline.co.uk75%Confidence score: 75%
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Pet Drugs Online social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 19, 2025
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