Menu
Write a review
File a complaint
Dr. Marty Profile

Dr. Marty

www.drmartypets.com

Learn how the rating is calculated

1.0 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dr. Marty Complaints 7

ComplaintsBoard
T
3:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dr. Marty Dr. Marty's Dog Food: A Hit with My Yorkie, but Import Costs a Downside

Chance, my 10-year-old mixed Yorkie, is really enjoying his new food from Dr. Marty. I've been slowly mixing it in with his old food and he seems to be adjusting well. The only downside is that I wish I could buy it in Canada because the cost of importing it from the States is pretty steep. I've stocked up on enough to last for a while, but I'm not sure if I'll be able to keep ordering it once that's gone.

On the bright side, I really appreciate all the helpful tips and advice I've received from Dr. Marty. It's great to have a resource like this to turn to for guidance on pet care. Thanks again!

Read full review of Dr. Marty
Hide full review
ComplaintsBoard
C
10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dr. Marty Delicious but Expensive: A Review of Dr. Marty's Pet Food

The food from Dr. Marty's website is really good. All of my pets, including my cats and dogs, love it. The only problem is that it's really expensive. The bag is so small that it only lasts a few days for one pet if they eat 2 cups a day. It's not even enough for a full week for my 40-pound dog. I can buy a huge 15 kg bag of hypoallergenic food from my vet for $120, and it lasts almost 2 months. It's going to be really hard to keep buying this food for my pets at the cost of Dr. Marty's food.

My neighbor also wanted to buy this food for his dog, but his dog weighs 100 pounds. Who can afford to spend $200-500 a month on dog food for just one pet? The pricing is just ridiculous.

Overall, I really like the food from Dr. Marty's website, but the cost is just too high. I wish it was more affordable so that I could continue to feed it to my pets.

Read full review of Dr. Marty
Hide full review
ComplaintsBoard
S
9:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dr. Marty Review of Dr. Marty's Dog Food for Cushing's Disease: Small Kibble, Mixed Results

My little pooch was diagnosed with Cushing's disease when he was just six years old. I was really worried about him and wanted to find a food that would help him feel better. That's when I stumbled upon Dr. Marty's website and decided to give his food a try.

When I received the food, I was a bit surprised by the size and consistency of the kibble. It was small and looked like mini marshmallows. I soaked it in water for a while, but it didn't seem to absorb much water and didn't increase in volume. Despite this, my dog seemed to like it when I mixed it with his old food. However, when I tried to give him only the new food, he only ate a few bites. This was strange because my dog usually loves to eat.

I decided to continue feeding him the new food mixed with a little canned food. I'm hoping that this will help him feel better. I'm not sure how such a small amount of food can hold all the nutrients that my dog needs, but I'm willing to give it a try. If my dog improves, I will definitely give Dr. Marty's food a better review.

Overall, I think Dr. Marty's food has potential, but I'm not completely sold on it yet. I wish the kibble would absorb more water and increase in volume. I also think the size of the kibble is a bit small. However, I'm willing to give it a chance and see if it helps my dog feel better.

Read full review of Dr. Marty
Hide full review

Is Dr. Marty Legit?

Dr. Marty earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Dr. Marty to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Dr. Marty is known for their high standards and safety. If you're thinking about dealing with Dr. Marty, it's wise to check how they handle complaints.

Drmartypets.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Drmartypets.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Drmartypets.com you are considering visiting, which is associated with Dr. Marty, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

A trust mark has been identified for a drmartypets.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for Dr. Marty have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Dr. Marty website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Drmartypets.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Dr. Marty has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Dr. Marty has been identified as a website that sells popular products that scammers often use to take advantage of unsuspecting customers. We recommend exercising caution and thoroughly researching the legitimacy of the website before making a purchase.
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Dr. Marty Mixed Results with Dr. Marty's Pet Products: A Review of Shine & Luster Supplement and Refund Policy

I recently tried out Dr. Marty's pet products, specifically the Shine & Luster supplement for my dog. Unfortunately, I didn't see any noticeable difference in my dog's scratching after using it for a while. I called customer service to inquire about their refund policy, and the representative advised me to give it the full 30 days before making a decision. She also made a note on my account about my concerns.

After using up all three bottles, I still didn't see any improvement and decided to request a refund. However, I was surprised to learn that I needed to send back the empty bottles in order to receive a refund. I didn't know this beforehand and had only kept the last bottle, which I promptly sent back.

In the end, I received a refund of $62.15 out of the $186.45 I had paid. I was disappointed that I didn't receive a full refund, but I understand that they needed to verify the lot numbers on the bottles. It's definitely a loophole in their refund policy that customers should be aware of.

Overall, I'm not completely satisfied with my experience with Dr. Marty's products. While I appreciate their commitment to using natural ingredients, I didn't see the results I was hoping for and the refund process was a bit frustrating. I may try out other products in the future, but I'll definitely be more cautious and informed about their policies.

Read full review of Dr. Marty
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

Dr. Marty Overpriced and Inconsistent: My Experience with Dr. Marty's Pet Food

So, I saw this ad for Dr. Marty's pet food and I was like, "Wow, this looks great!" But then I started to wonder, how much do I have to feed my dog? I mean, I don't want to spend a ton of money on food every month. So, I emailed customer service and they told me that for a medium sized dog, it's gonna cost me over $300 a month! That's a lot of money, especially since it's just for dog food.

And get this, when I asked them to cancel my order, they said no! I mean, come on, that's not cool. Now I have to pay for the return shipping just to get my money back. And to top it off, they said that they use different manufacturers to make the food. How can they have quality control if they're using different manufacturers? That just doesn't make sense to me.

I mean, there are so many other raw dog foods out there that are just as good, if not better, and won't break the bank. I don't know why anyone would spend that much money on dog food, just because Oprah used it. Do your research, people! Don't just buy something because of a celebrity endorsement.

Read full review of Dr. Marty
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Dr. Marty Disappointing Customer Service Experience with Dr. Marty's Website: Charged Twice for Same Order

I am extremely disappointed with the customer service that I received from Dr. Marty's website. I had ordered food for my dog from their site, but unfortunately, they charged me twice for the same order. This was very misleading, and I was not happy about it at all. I tried to call them twice to cancel the order, but it was of no use. Now, I have 36 bags of food that my dog won't eat, and I am stuck with them.

What was even more frustrating was that the customer service representative that I spoke to was not helpful at all. They did not apologize for their mistake, and instead, they blamed me for having two subscriptions. This was not true, and I was very upset that they did not bother to ask me about it. It was their negligence, and they should have taken responsibility for it.

I hope that Dr. Marty reads these reviews and takes action to improve their customer service. The representative that I spoke to was extremely rude and kept interrupting me when I was speaking to him. He was more concerned about pointing the finger at me instead of being helpful. This is not how customer service should be, and I am very disappointed with the way that I was treated.

In conclusion, I would not recommend buying Dr. Marty's food from their site. Their customer service is very poor, and they do not take responsibility for their mistakes. Please be careful when ordering from them, and double-check your orders to avoid any issues.

Read full review of Dr. Marty
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Dr. Marty Dr. Marty's Dog Food: Expensive and Made My Dog Sick - A Disappointing Purchase

I recently bought some dog food from Dr. Marty's website for my new rescue pup. I saw a video that made it look like the best thing ever for my little angel. I was a bit taken aback by the price, but I figured that my pup deserved the best, so I went ahead and ordered it. It took a while to get to me, and it had been to a few different cities before it arrived. When I opened the package, I was hit with a really bad smell. It smelled like rotten meat or something. I gave my pup a bite, and she didn't seem to like it very much. But, the video and the information that came with it said that I should keep trying.

So, I mixed about ten of the nuggets with her regular kibble last night. This morning, she started vomiting. I was really worried, so I contacted the company to see what was going on. They said that I could return it, but I would have to pay for the shipping myself. They also offered me a 40% discount if I decided to keep it. I don't understand why they would do that. It seems like a really strange business model to me.

I'm really disappointed with this product. It was really expensive, and it made my dog sick. I can only assume that it's some kind of scam. It's not just about the money, though. I care about my pup more than anything, and I don't want to give her anything that could harm her. I would definitely not recommend this product to anyone. It's just not worth it.

Read full review of Dr. Marty
Hide full review

Overview of Dr. Marty complaint handling

Dr. Marty reviews first appeared on Complaints Board on May 27, 2023. The latest review Dr. Marty's Dog Food: A Hit with My Yorkie, but Import Costs a Downside was posted on Jun 15, 2023. Dr. Marty has an average consumer rating of 1 stars from 7 reviews. Dr. Marty has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dr. Marty Contacts

  2. Dr. Marty phone numbers
    +1 (800) 670-1839
    +1 (800) 670-1839
    Click up if you have successfully reached Dr. Marty by calling +1 (800) 670-1839 phone number 0 0 users reported that they have successfully reached Dr. Marty by calling +1 (800) 670-1839 phone number Click down if you have unsuccessfully reached Dr. Marty by calling +1 (800) 670-1839 phone number 0 0 users reported that they have UNsuccessfully reached Dr. Marty by calling +1 (800) 670-1839 phone number
  3. Dr. Marty emails
  4. Dr. Marty social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2025
  6. View all Dr. Marty contacts
Dr. Marty Category
Dr. Marty is ranked 23 among 240 companies in the Animals and Pets category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

What are Dr. Marty working hours?

Mon 6:00 am - 5:00 pm Tue 6:00 am - 5:00 pm Wed 6:00 am - 5:00 pm Thu 6:00 am - 5:00 pm Fri 6:00 am - 5:00 pm Sat 6:00 am - 4:00 pm Sun 6:00 am - 4:00 pm