The complaint has been investigated and
resolved to the customer's satisfactionResolved Personal Loan — Enquiry of outstanding balance
resolved to the customer's satisfaction
I am currently living abroad. I've got a personal lona with Direct Axis. I am trying to find out what is the balance of my personal loan and the only way for me to contact them is via their web interface. I've now contacted them twice already requesting my loan details. With every request I've only received a mail saying that a conultant will be in touch with me shortly. I've thus far not eceived any communication from anyone other than that. I'm at my wits end, cause I've got no other means of contacting them, and I want to report this company for poor service. This unacceptable. It's now nearly 2 weeks since I've first requested my outstanding balance and I've had no response from any conultant. Can someone just please help me?