SA Home Loans Complaints & Reviews

SA Home Loans / refund

Apr 11, 2019

Sa home loans, they a special bunch I tell you, quickly to lodge judgement's against default payments yet when it comes to refunding closed accounts they take their own sweet time. So much for having a service schedule which speaks to refunds are completed within 7 working days, 18day...

SA Home Loans / hoc policy 1683456

Jan 23, 2019

On the 10 of January I logged a claim and got immediate response advising me of my claim number CL4302018 that I must contact Victor Van Der Merwe who is my claims handler. I have sent two emails to him, he has read requested these emails but does not respond to them at all. it is now 13...

SA Home Loans / recalculation on my bond

Jan 21, 2019

I took out a home loan with stander bank 2007 with the total amount of 306000, i've been staying and paying my bond for the past 11 years without any fail, when I check on my statement what my current balance is, it stated that i've only paid 37, 000 back on my bond for the past 11 year...

SA Home Loans / no service delivery for a claim that's been lock the 3 sept

Oct 31, 2018

CL 4292654 was registered the 3 of September .Shavonne is the person handling this. Very little if any feedback was given and today i found out that the only quotes they have is the one i got. Non of the services providers they sent, 3 in total, came back with a quote . The issue is that...

SA Home Loans / further loan

Aug 06, 2018

Id no - 9104025051088 W Els I have applied for a further bond or loan and was called and told it has bee rejected no further details were given. If this is due to credit ref or the amount or what so ever why not give your customer an X amount for what they qualify for or a professional...

SA Homeloans / building

Aug 04, 2018

I've never been so pissed off at any one as I am at you guys. My wall is breaking because of a tree outside my property. The municipality refuse to take down the tree due to pollution in the vaal and you refuse to rebuild my wall. I pay my loan every darn month and you just take and take...

SA Home Loans / homeowners insurance

Jul 09, 2018

Gives only information bit by bit so that each step in the process is delayed by a few days. My claims handler was Primeshni Govender. She never contacted me until I complained about it. She blamed the other consultants for her lack of communication by saying that they should have given me...

SA Home Loans / application on a new bond - a total nightmare

Jun 08, 2018

Last month my wife and i decided to try and buy a new bigger house and contacted SA Home loans, as our current house is financed through you. We got through to a Shaun Pillay who started the process of acquiring all of our documentation. We thought that all the documents were in order a...

SA Home Loans / service

May 25, 2018

I want put in a formal complaint against Adrian Roodt, he works at the Kenilworth branch. We have been struggling for about 2 weeks to get an answer on a loan. He does not answer our calls/ emails or messages. He promises to have answers for us the next day, and when we contact him, he...

SA Home Loans / insurance

Mar 26, 2018

logged a claim with SA homeloans insurance for a broken airconditioner.after much debate i was informed that they will not repair/replace the unit, as the unit is no longer in production.instead they offer me a partial payment for the aircon.note that the quotation from sa homeloans to...

SA Home Loans / house destroyed by a tornado

Jan 26, 2018

My house was destroyed by a Tornado on the 30 December 2017, I logged a claim on the 2nd of January 2018. my claim was assigned to Irene Dreyer claim number 4274786, an assessor came and submitted his report to the insurance. a couple of days later the insurance offered me money that wa...

SA Home Loans / claim taking long to be attended to

Dec 06, 2017

Good day, I have lodged a claim about with your company three week ago. The claim relates to a roof leakage which I have been experiencing for some time. I was told the an assessor and contractor in the area will be assigned to assist me. But to date I have not received any contact. My Claim no...

SA Home Loans / informing me on the 14th of outstanding payment.

Sep 14, 2017

This is the email I sent to SA Homeloans: Ref No: 4742599 Something just does not make sense to me. Please see attached document. Firstly according to a email received on the 19 July 2017 from Thembelihle Nkwanyana. We were only R3 084, 77 outstanding on our payments. So correct me if...

[Resolved] South African Home Loans / sold dreams and given false hope just so I can sign up

May 10, 2017

I've just been taking advantage of because I am a bread winner and trying to look after my family. I've just been killed by sahl and joshila desai inc. Because I have so much on my plate. I decided to switch my home loan from standrad bank to sahl. Sahl promised a cash payout of r86000 on...

SA Home Loans / repo rate


Every time the Repo Rate change to a down I must first phone SA Home Loans before they change my monthly installment and everytime they do have this mega excuse. How many Home Owners do they cheat. If they stay on the same monthly installment for a month I am sure they make a few buck...