My husband and I stopped here for brunch on our way to Treasure Island on Sunday and got there just before noon. We were seated right away, but the host told us our server's name as she was walking away from the table with her back to us. The table we were seated at was extremely wobbly and we had to push it hard against the wall so we would be able to eat. The A/C was either turned off or wasn't working and the fans were not able to keep up with the heat since it was 97 degrees outside.
As we were looking through the menus, we noticed that they were dirty. It took our server quite a while to greet us. So long, in fact, that we were both ready to order by the time she got there. We could tell that she only had four tables including us, so we wondered why she was too busy to even stop by. However, she was friendly, attentive and knowledgeable about the menu. That is the only good thing I can say about this visit.
After we ordered, we started noticing that everything, and I mean EVERYTHING on the table was dirty and sticky: the dessert menu, the caddies that hold the jelly and sugar, and the salt and pepper shakers. We also noticed that the window that divided us from another section was quite dirty as well.
When our server brought out our food, she couldn't remember what each of us had and kept putting William's plates in front of me. Since there were only two of us, it shouldn't have been hard to remember what each of us ordered. When I adjusted my plate's position on the table, I noticed that the underside of the plate was quite dirty and one of William's plates was dirty on the top as well.
My Eggs Benedict tasted fine, but they put WAY too much parsley on it. It's supposed to be just a garnish. If I had wanted a salad, I would have ordered one. William's bacon was undercooked in some parts and burnt in others. His toast was just barely toasted and his pancakes were not only way undercooked and very wet, but he found a piece of plastic in one of them.
During our meal, the host decided that it was a good time to vacuum the floor. So, we had to listen to the roar of the vacuum while we were eating. It was extremely annoying. We then listened to our server lie twice to the table behind us. They had been seated before we got there, yet we got our food before they did. The server apologized about the long wait for their food, but told them that everything was taking a long time. This was not true considering we had gotten our food promptly. She lied a second time to them by telling them that they don't do chocolate chip pancakes on Sundays because it ruins the grill. Huh? Not even a hint of truth to that one. I think she just didn't want to order them for some reason.
Once we finally got the check, the server explained that she had circled the total at the bottom, but that there were separate totals for each of us as well. Now, I know that as a server, you shouldn't assume anything about who will be paying the check. However, 99% of parties where there is a male and a female are couples (unless it's lunch on a weekday) and only one person will be paying the whole check. It was quite obvious that we are married and we were offended that she thought we might be splitting the check.
We went up to the register to pay, and the host asked if we would like the check back to take their guest satisfaction survey. We both replied yes in tones of voice that should have tipped her off that we were NOT at all happy. She processed my credit card and gave me my credit card receipt, but then I had to ask her to give me the check so I could take the survey. In the 60 seconds it took her to run my credit card, she had forgotten. I snatched the check out of her hand, spun on my heel and walked quickly out the door. Usually, I would try to talk to a manager when things go bad, but it was so bad that we just wanted to get out of there.
Today, I tried to take the survey on line, but the printing on the check trails off where the store number is supposed to be printed, so I can't even take their survey to let them know how horrible our experience was. We won't be back.