The complaint has been investigated and
resolved to the customer's satisfactionResolved Pep Boys — poor repair
resolved to the customer's satisfaction
I went to Pepboys from a 29 minute oil change & a tire rotation on 12/05/09. I arrive before 9:00am. They completed the job at2:25pm.
I watched the service from the waiting room windows. I notice that the technician did not rotate my tires. He took my car off the rack. I went to his supervisor and said that my tires where not rotated. The technician said that they did not look like they needed rotations. I told him that I paid for the rotations and needed them done. His supervisor told him to put my car back on the rack and rotate them. I watched through the window and saw him take my tires off and rotated them. I could only see the driver side. I got my car back and went home. The next day I heard tire noises. The next day after that the noise got louder. The following morning I looked at my tires and notice that one of my hub caps were missing and some of my lug nuts were missing on the passager side. I also notice that the lug nuts were put on finger thight. Some of the lug nuts were real loose. Did the technician do this on purpose and try to kill me and my family or was this an error?. I went but to Pepboys. The supervisor reprimanded the technician and told him to apolgize to me. They corrected the tightening of the rest of my lug nuts. They did not have any replacement nuts. I had to go online and spend over $50.00 to get a replacement hub caps and the missing lug nuts. The Pepboys was located at 4500 St. Barnabas Rd. in Marlow Heights Maryland [protected]
I could have killed my family or someone else.
More Pep Boys Complaints & Reviews
- Pep Boys - badtreatment of employees
- Pep Boys Auto - brake repair scam
- Pep Boys - rip off
- Pep Boys - “miscellaneous shop charge” is a scam
- Pep Boys - terrible service!
- Pep Boys - riped off
- Pep Boys - retail store manager
- The Pep Boys - oil change and tire rotation
- Pep Boys / Hankook Tire - buy 1 get 1 free rebate
- Pep Boys - horrible service