Penn Foster review: Poor accounting practices

To Student Support, Academic Administration, and Accounting Services,

I am writing to express my extreme dissatisfaction with the level of customer service, communication, and accountability I have experienced regarding my account.

It has now been more than five days since my previous email requesting assistance and clarification, and several months since I first began attempting to resolve concerns related to my account and its referral to collections. Despite multiple efforts to communicate with Penn Foster, I have received little to no meaningful response, no requested documentation, and no contact from a supervisor or member of management with authority to address this matter.

Adding to my frustration, I have repeatedly reached out seeking information and assistance, yet there has been no context provided, no explanation of what response is allegedly needed from me, and no indication that my concerns are being actively reviewed. The portal suggests that I am the party delaying resolution, when the record clearly reflects the opposite.

I successfully completed my program and graduated on February 14, 2025. Payments continued to be automatically drafted from my account until July 2025. At no point did I request that automatic payments stop, nor did I make any changes to my payment information. Despite this, my account was ultimately referred to collections without adequate warning, communication, or an opportunity to address any alleged issue. This reflects a concerning lack of transparency and raises serious questions regarding Penn Foster's accounting and collection practices.

I have formally requested the following:

A complete accounting history of my account, including all payment activity, attempted payment drafts, notices sent, and collection referral documentation.
Written documentation explaining why automatic payments ceased and why my account was referred to collections.
Immediate review of the collection placement and removal of the account from collections while this dispute remains unresolved.
Direct contact from a supervisor, manager, or executive-level representative authorized to review and resolve this matter.
Correction of any inaccurate portal status indicating that Penn Foster is awaiting a response from me.

I have tried to communicate with Penn Foster to resolve this matter amicably.