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Penn Foster
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Penn Foster
reviews & complaints

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69 complaints
34 resolved 35 unresolved
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T
1:47 pm

Penn Foster - Transgender students forced to be called by their "deadname"

I am a transgender student and I haven't had the opportunity to change my name legally yet. While I understand that we would have to use our deadname before we can change it, I don't understand why there isn't an option to use a preferred name as well. The most someone can do is go to their class's profile and add a nickname that none of the teachers grading or working with you will ever look at.

Would I get points taken off of things such as essays for using my preferred name instead of my legal one? If so, change this OR have an option to check for a preferred name on your account somehow.

This isn't the first time this has happened to me, I also completed high school with Penn Foster and I'm still very unsatisfied with this school. I'm only continuing the classes because of the way the refund pollicy is set up.

Desired outcome: An option for transgender students to use their preferred name AND pronouns on essays and on their accounts where teachers with actually see, acknowledge, and respect them.

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Z
11:16 pm
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Penn Foster - Transgender discrimination

I am a returning Penn Foster student who has spent a total of $1852 on programs from this establishment. I am currently working towards earning my third certificate with them. I recently am in the process of changing my first nam legally because I am transgender. When I signed up for my first certificate program with Penn Foster in 2016 I was not required to provide any type of identification nor have I ever been asked to do so. My ex partner also signed up using his chosen name and not his legal name and was also never given any issue or asked to provide any type of identification. Now that I am legally changing my name and am already in possession of court documents stating my name change has been granted I asked Penn Foster to please change my name on my account and to also reprint my prior 2 certificates with my new legal name so I can display them still, considering I earned them and paid for them. The response I received stated that I can change my name if I provide them with a copy of my court papers and a copy of my new drivers license, which will be no issue however I have not retained a new license yet as I am still waiting for my new birth certificate to come in the mail. The other part of the response stated that I can have my new name printed on my new certificate but that they cant do anything to reprint my prior certificates with my new name. I would like to point out that for a small fee I can have my certificates reprinted with my "dead name" on them, so this is not a matter of they CANT do this, but a matter of they WONT do this. I feel this policy is not inclusive of transgender individuals who have worked hard to earn certifications and can no longer use or display them because Penn Foster refuses to help in this situation. I also feel this is discriminatory because I have never been asked to provide any type of documentation verifying my identity at any time during the 6 years I have been a student with this institution up until now when I asked for inclusions for my new transgender identity.

Desired outcome: I would like to have my two past certificates updated and reprinted with my new chosen and legal name on them so that I can display and utilize the certification I have worked hard to achieve and paid generoulsy to have.

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3:18 pm
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Penn Foster - Wrongfully done

Please do not wast your time or money with pen foster they have the worse customer service their couse material dose not match the exam.I took some of the meterial to a universal college to a professor states someone need to review material, Just take a look at the review and see what the stundent say. A big percentage of students did not understand the material . I had a family death in my family I was not able to contine my lesson for serveral months when I called and spoke with the representative explain my situation and told her my account was paid in full. The representative stated that I would have to pay $95.00 if i wanted to continue my edication . I only had 1 class to complete. . I contact penn foster on several occasions. the english did not make any since. I called spoke with kelly from the education department ask to speakwith a Supervisor and she told me it was against the law. That day I was transferred 5 time

Desired outcome: I just want my diploma

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L
2:15 am

Penn Foster - Reliability

I failed a subject (maths), and paid for a replacement subject (animal anatomy) which was different to the one I had failed, only to realize they sent me the same subject to rewrite. I did not pay to rewrite the same subject it's a replacement subject for a reason. When I send emails regarding this they are rude and offer no solutions very dissapointed.

Student No :70708422

Desired outcome: To write the exam I originally paid for

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M
1:45 pm
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Penn Foster - Email address removal

I have repeatedly submitted requests to unsubscribe my email address ([email protected]) from Penn Foster online school. Initially I wanted information for an individual I was assisting, but they have gone with another school. Therefore, I am no longer interested in receiving their communications. I click on the unsubscribe button believing this will...

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B
11:55 am
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Penn Foster - Online school program

On or about 1/26/21 I enrolled for online program mechanic program. I have since traveled outside of the country and do not my return, and was unable to attend the classes, I have not participated in any activities or classes or anything. I was charged a $75 amount on 02/25/21 according to my bank documents. I immediately put a cancellation so I wouldn't be...

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N
12:08 pm

Penn Foster - Online schooling

No matter what, I would not recommend penn foster and I would check into other legitimate online schooling programs. Penn foster is all about the paycheck and not actually schooling. When it comes time to graduate and receive your diploma, situation in which I am dealing with right now with my son, they hold out and want you to pay more money. Do not add any additional programs to the basic high school diploma, that is where they like to play games and collect more money. They refuse to remove without signing up for a whole new program. Even though he is 100% complete and all money paid in full, they refuse to submit and send his diploma. Stay away from penn foster!

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11:14 am
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Penn Foster - tuition refund

My girlfriend was going here " cori martin" up until she changed her mind, and penn foster is refusing to return her money to the point that we are going to have to file a bbb compliant, we would like her money back before we are forced to do that, then sue after that if we don't get the money back. She has already tried to email you guys, yet you still...

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M
12:06 pm

Penn Foster - trying to cancel and they won't let me

Old account since 2017 havent even done anything on it due to personal problems these past years, yes I recently did want to try it again so my account was already in collections and somehopw they pressured me that it would be good for me and blah blah but I just got news that ill be laid off of work due to not very business where im from and they still want to charge the $900 cancellation fee where am I getting that money from? nor pay the monthly bill they want to give me. if I never even used pennfoster at all why is it fair for me to pay them $1000 I dont have. I need this resolved or I will be making a big claim!

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7:32 pm
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Penn Foster - cancellation

Have recently tried to cancel with this company..you have to cancel by email. And they leave no email address..phone rep would not cancel..their attorney would not cancel and upped my cancel fee by $70.. I have been in contact with an attorney about a civil case..if you have been scammed by this company..please email [email protected] advertising does not match what they really do..

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A
7:27 pm

Penn Foster - online school

I got kicked out of the page i was on, back to the student log in. Im really mad because i wrote a damn essay and its just gone. I clicked submit and it kicked me out to the log in screen. This has happened a few times, but this time im really mad because i wrote so much. I really thought about everything, and now ALL my work is just GONE. I pay for this bullshit. Excuse my language but im pissed. If no one can fix this then im not continuing my school here. Its freaking useless. And its not my internet connection. I pay $60 for highspeed internet and everything works just fine. Just not piss Penn Foster. Im really mad because this is money im wasting. I thought this was school. Its not just a damn application for something. This my goddamn education. 😣😒😠

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M
11:58 pm
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Penn Foster - high school enrollment

I enrolled my daughter in Penn Foster to finish her last few credits of high school. I was only supposed to be billed on the remaining credits for graduation. She only had less than half a year to complete. I ordered the transcrips online, I mailed them and her high school counselor mailed them as well. I was never contacted as to when she would begin. We let it go and decided to go another route. Then I got a collection notice for the full amount of all 4 years of high school. I tried on several occasions to contact someone there and was given the run around.

I DO NOT RECOMMEND THIS SCHOOL TO ANYONE.

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S
9:52 pm

Penn Foster - cancellation

I sent a message to cancel my studies and I got back an auto reply that withing 24 hours a representative will contact me.

All now no one call ore email. And I would like to cancel my course because of financial issues. I would like this to be cancel before the date for the next charge on my card

Hope to get and answer here soon.

Regards

Vanessa

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N

My time to finish the course has expired due to the covid19 excuse used by P.F. I was told on phone by one person that I can still take my proctored exam once the proctor is approved. However last late March or early April I sent in the proctor choice paperwork. I need about 24 more credits with P.F. for the assoc. degree. Just stuck with about zilch communication from P.F. I did send in last written paper for grading prior to the deadline. Have no idea what is going on with P.F. Expired 6 days ago and I still have no grade or communication to approve my proctor and mail out the tests to proctor. Proctor is near by and has never heard from P.F. She is librarian, library is still closed, but she will open it for me to test. I've taken classes have diploma, certificate, and now want to earn the degree from P.F. but such foot dragging happening there now. Prior to buying or merging with Ashworth, P.F. had good customer service or student care as they term it.

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P
9:53 pm
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Penn Foster - tuition/enrollment

I enrolled for $1 completed the first assignment, they then cancelled me. They said I was behind in tuition because they sent a $75 fee to my bank and the money wasn't in there. My 1st payment was supposed to be February 7th, 2019. So no the money was not available because I didn't agree to this. The agreement was I enrolled for $1 with a monthly payment of...

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K
9:34 am
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Penn Foster - enrollment $1 and ended up with a $1564 debt in my credit.

Enrolling with penn foster won't be a good choice, once you enroll in the program and cancel fee will be charge, it will be added to your credit. Access limitation will be granted for a $1. For the first lessons, which are probably consider a 10% of completed kindergarten assignment. Is a joke They will have a 3rd party collector. Call business bureau and file a complaint!! If you are encounter with this issue.

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T
6:17 pm
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Penn Foster - I never did any online classes only got a username and password

2015 I sign up with Penn foster for online high school diploma .I paid the deposit that day and later that same day I was unable to use my laptop i only could get user name and password.. and I didn't have the money to get a new one for my classes so the following day i called penn foster and explain the lady told me i had up to 45 days to cancel the online...

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F
11:59 pm

Penn Foster - unknown fees

Penn Foster pulled $178.50 from my account without my permission and I have no idea what they charged me for. I am beyond outraged and considering cancelling my membership. I have paid my finances in full, I don't owe them anything! I would like to know why they are pulling random funds from me without giving me a warning or letting me know what I supposedly owe them for.

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L
6:43 pm

Penn Foster - being billed twice in one month for monthly payments

Things were going well until I realized I am paying tuition for my current student account and one which was cancelled by pen foster i was told by the student advisor upon sending her an email that I was liable however I did not complete any of the courses so what exactly am I liable for ?, I don't earn enough money to be paying that much this is horrible I was looking forward to completing my studies with Pen foster I did not anticipate this kind of set back . Please do better pen foster

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10:17 pm
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Penn Foster - canceling and debt

for the vet tech. Due to an medical illness, I had to cancel my account, I didn't even do one month. I made my first payment. No one told me there was going to be an ugly cancelation fee. I requested a bill stating how you came up with the amount since I didn't even receive my contract. I received two different sets for payments for the same time but no...

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1:54 pm
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Penn Foster - veterinary technician program

I enrolled into Penn Foster's vet tech program on 10/5/2017. After a series of welcome messages and links to additional courses and programs they want you to enroll into, and attending a webinar that was titled "The Great Veterinary Technician" webinar I was starting to believe that I wasn't enrolled into the right program. The sales reps that take your...

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