This review was posted by
a verified customer
Verified customer

I have "Electric Residential Service CAP Opt D" which is a State funded assistance program. My budget plan payment has been $49.00 all year, which has always been paid on time. Octcber's bill, however was $120.00. Twice, I called them. The first time I could not get through. The second time, I got through, but after 12 minutes on hold, got disconnected. I was away a few days and when I returned I had a letter telling me I was past due and had to pay the bill immediately or be dropped from the CAP rate program. I sent in the bill the next morning, hoping they would make the adjustment, and knowing I would have to try and conntact then again after the next bill comes. Well the next bill did came only a few days later, and its for $584.29. They didn't even give it time enough to receive my check. I called them again, got through to only their computer, which tells me, after 21 minute on hold, that they received my $120.00 and have applied it to this month's bill and that I still have to pay the balance of $464.26. I am an older man in my early 60's and on disability. This is why I qualify for the CAP program. I can't pay this bill, that is in error, and PECO shows no inclination to want to fix the matter. Their Customer Service is a joke. There is no one in their billing dept. that knows how to do their job, nor cares to. And, their computer phone service is atrocious.


  • Go
    goldenfalcon Feb 14, 2009

    My bill also jumped. We paid no more than $50 til November rolled around. Then our bill jumped to $90. And This Jan and Feb 2009 our bill is $140-170. WTF?!? This company sucks!

    0 Votes
  • Be
    beastringer Jan 19, 2011

    Bill???? No highway robbery!!!
    I am a CAP opt E subscriber ::: my bills have gone from about $30 $40 per month to $599 this month. What the hell???? I am Sr. citizen, SS check is about $700 a month. If I could live without electricity, I would read by bonfire or candle light. I understand the cost is up but come one, be realiztic, not 1000% Is there any way out of this?? I live by muself, only luxury is baseboard heating. Should I opt to freeze to death??? Anyone have an answer to any of this bull [censor]???

    0 Votes
  • Di
    DisabledGrandmom Jan 19, 2011

    My bill also went up from 149.00 in Nov to 699.00 in Dec. No changes in usage everything is the same I am also disabled. I've had no luck in contacting their customer service line. Peco needs to fix this problem.

    0 Votes
  • Ga
    gai charles Feb 19, 2011

    electricity stoped earlier today, have been trying to contact PECO for more than two hours via cell and computer. Now both computer can cell battery are dying due to no electricity.

    0 Votes
  • Sn
    Snaps 33 Jun 19, 2016

    Can anyone explain this to me? Because PECO cant. We live in a tiny 3 room apartment, one bedroom. How is our bill consistently $800 a month?
    That is 735% higher than the average PA household. PECO says there is no issue, we're using this much electricity? This is without heat or AC by the way.


    0 Votes

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