Pearle Visionlack of service; forcing people to buy what is not needed

This review was posted by
a verified customer
Verified customer

I have been purchasing glasses at Pearle Vision for nearly 20 years. My latest pair of single vision glasses are less than a year old. Due to needed surgery on ONE eye, I need the lens for that eye to be changed...updated to a new prescription. The other eye is exactly the same. I went to my usual store and was told I would have to buy a pair of lenses as Pearle does not make only one. I reminded her, the very woman who ordered a single lense for my prior glasses, that she had done so. No matter..I would have to buy two lenses, a new pair of glasses, or go elsewhere. Guess what I did! I WILL NEVER BE BACK. I will have to buy new glasses and it won't be at Pearle. I wonder if they even give a damn.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.