PC Richard & Son
reviews and complaints

My refrigerator stopped working about 3 weeks ago. Called PC Richard service because we have a 10 year warranty. Technician came one week later and ordered new parts. About 5 days later parts came and were installed but the refrigerator didn't work. Called again and for a second time the technician came and installed some gas but again the refrigerator didn't work. A third technician was sent a few days later who measured the refrigerator temperature and said it can't be repaired. Because it was Saturday he said the invoice for the refund will be ready by Monday. When we called yesterday to our surprise a complete different report was submitted. The technician had said that the costumer did not allow him to repair the refrigerator. I'm in disbelief that someone can literally lie about this. People like him shouldn't be representing the company. They are playing games with peoples lives. I have been without refrigerator for 3 weeks with tempers of 100 degrees
Now I have to wait for another person to come on 8/5/20 .
Unbelievable.
We purchased many products from PC Richards, most recently purchased outside appliances however, this is my last purchase. I would never buy anything from you again.
This is the # where all purchases can be found
[protected]

Dear Gary Richard,

we had a scheduled delivery on July 1st, 2020 between 12:30 to 3:30 PM in Midtown Manhattan. We were told to be called half Hr. before the delivery so that the management can be informed and all protection is made for the delivery so Truckers do not waste their time. The management close at 4 PM and No workers allowed to work after 4 PM. All this was informed at the purchase. All were confirmed the day before the delivery. on July 1st, We have made numerous calls after 12:30 PM for the delivery to confirm the time. We also had parking blocked for the truckers since 12:30 PM because parking is difficult. Despite many calls to the store and corporate office, we were not able to locate the truckers. Finally, after lots of aggravation and frustration, the trucks showed up at around 4:15 PM when the management was closing. While unloading the Dishwasher and Microwave on top of the dishwasher it fell on the floor very hard. ( see photos)
It was very late and the management staff has to work overtime. We have also taken a day off because of this delivery. there was scheduled delivery for the granite countertop next day but the workers cannot work after 4:15 They have to leave and the appliance was not in place to measure the Granite countertop net day. So all other schedule were messed up. was late and has cost me day of work as we couldn't install the appliances

We still do not know the full extent of the damages to the exterior of the appliances but won't be able to know the damages of the interior.

I have been your customer for the past 25 years and have bought thousands of dollars merchandise purchased for all my rental
Apartments ( 15), along with recommending many friends and family members throughout these years to purchase from you you especially as I value our partnership here.

I never expected this to happen and it's very unfortunate. If there are any further damages I will let you know but we may need to talk about a possible rebate.

Hope to hear from you soon.

Chirag ( Craig) Shah
[protected]

My washing machine stopped working properly within a month of the 12-month warranty. Service call consisted of 4 trips, waited on parts the first 2.5 weeks, a week later more problems with washer, would not spin out, 2 more trips back with service, to determine I need my washer to be replaced,
In March was told no installations, but we can deliver your washing machine on your driveway. Wow, that means a 74-Year-old woman would have to bring it down the basement and install it myself. Are you kidding me?
With the virus, no installs. so here we are 2 months no washing machine, and many trips to laundry mat costing me $35.oo a week.
I live on a Social Security check and can not afford this. Guess your service department doesn't consider appliances are essential. But so many other companies are still operating. Please get me my washing machine.

Emailed customer service on may 3 - item purchases april 3, no delivery - told not in stock, with promise of 30 day delivery. Pc advertisement email from pc richards on april 30 has the exact range at a lower price and promises next day delivery. Juliana never responds nor escalates to some one who can address inaccurate, untrue information in the pc richards advertisement - false advertising. Juliana just chose to ignore - obviously customers are not important to business. I should receive item for free.
Juliana,
Please provide the name of the person I may escalate this information to -
Someone who has a position of authority; not a supervisor. This behavior is despicable, awful, dishonest I need a response - you have had a charge on my account for weeks; your response "not in stock" will not suffice

I received an email from pc richardson april 30, (attached) - "prices slashed", next day delivery (attached)

And it is amazing!

The exact same item (check the # nx58r9311ss) I ordered - that you now say is a "special item", is advertised on april 30 for less money and for next day delivery! Yes, on the same day juliana stated "it is a special delivery item" and not available.

Juliana - states "special item not available"
Hmmmmmmmm... What exactly does that mean? False advertising?
Lying to the consumer? Misinformation?

How very odd...
Your april 30 prices slashed, next day delivery item below
Image. Png
Nx58r9311ss (32)
$ low price guarantee$899.97reg $1, 599.97see final price in checkout? (sale price)
Our actual order from pc richards is below, it is greater than four weeks ago; greater than the 30 day pc richards promise and it is on my charge card!

"the merchandise you have ordered is promised for delivery to you on or before 30 days".

Samsung 30
Samsung 30" slide-in gas range - stainless steel
Model: nx58r9311ss
Qty: 1
$949.97 (our price)
Shipping method: p.C. Richard & son delivery
Expected delivery date: customer service will contact you to schedule delivery when your order is in stock.

2 attachments

In November 0f 2019 I purchased a 49" LG Television at the Ozone Park PC Richards and took it home with me.
After carefully picking out the Television that I wanted I spoke with the Salesman and informed him that I was a Veteran. He asked for my ID which I gladly supplied him and he entered the necessary info into his computer and then summoned the Manager over to inform him and that is when I was informed that since they were giving Everyone Employee pricing the so called Veteran discount was impossible to give.
At that point I voiced my opinion that they were scamming us Veterans with a Non Existent discount and that I was quite unhappy.
I did write corporate and here it is 5 months later and they Never had the decency to respond to me.

Date of Incident - Dec 26, 2019. Invoice [protected]
I accompanied by 81-year old Mom to purchase a washing machine at PC Richard store in Wayne, NJ (store 41). My family has always been a loyal buyer of PC Richard & Son, in Wayne and Paramus, NJ stores; always counted on their honesty and customer loyalty. In this case, we did not receive either one and will not return as a customer. It was apparent that the salesman's foucus was to increase his commission vs. listening to customer. When asked to compare a less another model that was clearly less expensive, he just shrugged his shoulders and said, "there was no comparison". He had no regard to fact that my mom needed a basic washing machine. She lives alone and has limited funds. Additionally, when asked if there was option for free installation as I thought competitors offered free installation, he said no. I came to find out later that Best Buy had the same unit and free installation. I called customer service and let them know about Best Buy. They called the salesman who said that Best Buy would charge more for extras; which was untrue. Ultimately, the store manager approved the free installation after back-n-forth on phone and me suggesting that I would cancel the order.

The delivery was also not satisfactory. The installers did not complete the install. They were not able to remove the old house and stated "it was stuck and they did not have WD-40 to loosen it". They also did not re-install the outside door properly (they needed to remove it to make room for the washing machine). I had to call them to return to the my mom's house to install it correctly.

tech. came out wednesday nov. 13th. took ten minutes to dianose the problem. Did not have the part needed and had to order it. Said it would take 24 hours to gat it and he would be back by Friday Nov. 15th or the latest Monday the 18th. Got a message from p.c.richard that said the first available appointment to replace the part was Nov. 21st.
called to get an earlier time and was told that the 21st was the only date they had. we have already spent $40.00 going to the laundromat. The service call is $140.00 plus 100.00 for the part. I am a long time customer and have spent thousands of dollars at p.c. ricahrd and sons. This service is unacceptable and puts into question my continued loyalty to the company!

This happened at the P.C.Richardson location in Wayne NJ, where I got an appointment to install my car remote starter on Nov 15 at 3:30 p.m . When I reached the installation facility, the guy came out and asked me to take the car inside . After taking the car inside, the guy started verifying my appointment details and informed me that the some of the details for my car configuration were not correct, as it was setup as manual key ignition whereas my car was a push button start . He then told me that he had already prepped up some part of the wiring harness with the older manual configuration and has to redo the wiring again and will take more time . I told him that I mentioned this multiple times during my purchase that mine was a push button start . It must have been a miss with whoever setup the appointment as I remember no-one cared to ask me about this detail while setting up the appointment .He then asked me to wait and that he will call me when the work is done. He called me almost around 5:50 p.m and when I was walking in guy seemed in a lot of rush to get things in hand and leave . To my surprise, actually these were his exact words " I had to work almost and extra hour off 5 p.m which he is not getting paid for because of me who has given him the wrong [censored]. He then told that he confirmed with someone (not sure who)that I was one who gave the wrong information " .I again told him, it must have been the mistake of the scheduler since he never bothered to ask me about my exact car details.

On october 26 I accompanied my mother to pc richards to purchase a single wall oven. (note there is a new lowe's literally within walking distance. At 94 my mother chose to continue with pc. That decision required a 15 minute drive.

Arriving at pc, we walked in and it seemed clear to me that an employee looked at us and turned away. We continued to walk to the rear of the store noticing a group of 3 employees standing together. We spent about 4 minutes looking for the oven unit. We saw none. We walked out of the store with no acknowledgement of our presence! Unacceptable, especially with a competitor on the next block from my home!

Phoned pc customer service the same afternoon, obviously reporting the incident to an apologetic employee. As of this writing I have yet to receive a response although I was assured that the phone call would suffice; written contact would not be necessary.

Yesterday we had our new dryer serviced for the third time. The service tech did not have the parts need to fix our machine and in addition tried to blame our issue on a dryer vent blockage on a brand new construction home. Also he tried to push a service company to come clean our dryer vent. Later that evening my wife did a load of laundry only to have our washer machine leak and flood out our laundry room foyer and garage. We had to have a remediation company come to clean and dry our our down stairs. It was determined that the service technician while moving the washer and dryer knocked out the drain for the washer machine which caused the flood. We need PC Richards insurance information to make a claim for the damage that was caused by PC Richard's negligent service technician.