PC Richard & Son
reviews & complaints

I will never spend another dollar at pc richards. They sell you faulty equipment, and when you try to get it serviced...they don't show up! We bought an Electrolux refrigerator on 4/30/10. The ice maker never worked. The service department at PC Richard jerked us around for months, finally we think it's fix. WRONG! It broke again, the service dept is still treating us very poorly! The service tech did not show up for the appointment, and then they lied to us & said we misunderstood the date of the appointment. They should be put out of business!

I purchased my H.P. notebook computer (DV71130US) along with a 2 year warranty from the Union Square Store. I started facing multiple issues with the computer as stated in the service problem section of the service and repair orders attached. The computer was serviced the first time in May 2010 and the problems was not addressed or fixed. Due to school, the computer could not be returned to the Bay Plaza showroom to be serviced again until September 2010 and when the computer was returned the issues was even worst. I picked up the computer on September 21st 2010 and one hour later, I was back at the store because my hard drive was short 100GB, my CD-Rom was not working and all the other issues still existed.

I asked to speak to a manager or someone of higher authority regarding my computer and after several attempts via the store intercom 30-40 minutes after the Assistant Manager Ruben arrived to the office. He was very unresponsive, he did not want to hear any of my complaints, or give me any options. He simply stated “that when a factory restore has been done on the system, 100GB is automatically deleted” (I have certifications in technology and this statement is untrue), “and mycomputer has to go out back to the service center because there is nothing he can do”. That would be understandable if he took a little time to justify what is the problem with my computer. He did not access any paperwork or ask questions. He spoke to me like I am illiterate and embarrassed me in the presence of employees and other customers.

On September 22nd 2010, I called the Bay Plaza showroom and asked to speak to Richard Jones, the General Manager to see if he could help me out and once again he too was unresponsive. He interrupted every sentence of mine. He basically stated he cannot do anything about my issue but I should just take thecomputer back to the store again to be sent out for repair. I eventually called the Union Square store and explained my issues and the store manager was extremely patient and answered every question I had. He advised me exactly what to do to ensure I am satisfied to the best of his ability. I was given information to contact Dave. Dave advised me to send thecomputer back to service, however this time it will go directly to him. I took the computer back to the Bay Plaza showroom and the Assistant Manager Mervyn listened to every issue I had and even spoke to Dave directly. Delores(3820) apologized for my inconvenience and took thecomputer in for repair for the 3rd time.

Basically the customer service was so horrible that besides this transaction, I will never complete any other transactions with P.C. Richard & Son in the future, nor will I ever recommend this store to anyone. My family has shopped with your store for years and I’ve heard many individuals complain on several occasion and now I wished if I took their advice and shopped with other companies. I purchased the warranty with thoughts that the service would be reliable, unfortunately I was wrong.

Called PC to repair Microwave that died after 16 months on a 5 year warranty. Took 3 days for a technician to visit and try to run the microwave for minute and a half and see it is not working. Said he has to order parts.it is now going on the 40th day that they have not come and repaired the micro. After calling and asking to speak to a supervisor, the rep comes back and says that if I dont want to wait any more for service (they just botched an appointment time), I can get a credit for a replacement but would lose the other 44 months of my warranty! Really, are you kidding me? Imagine a car dealer saying, oh sorry your new engine isnt working, well fix it for you but after that your on your own, sorry about the other 4 years of yourwarranty?! Am I insane, or are they? 2 things I have learned from this experience as I am waiting 4 hours for a return phone call. 1) I will never buy an LG again, and 2) PC Richard and their warranty can get on their knees and kiss my cold dinner leftovers. If anyone can recommend a good service appliance store, please do so, this is a joke.

Purchases a Panasonic 32 inch LCD in June 2009, last week the tv started to pour white smoke from top of TV. I call PC Richards they pick it up on a Tuesday, later that day receive email stating that parts need to be ordered 3-7 days. Today is day 8, I call PC Richards Service Department now they say the part MAYBE in sometime next week. WTF. I call CS they will try to track down the date of when the part will be in. Mind you that there were multiple parts ordered a Panel and Power Supply. My wife is wary about taking the tv back because of the smoke issue.

Buyer beware! P. C. Richard had the lowest price on the summit series weber grill I wanted for my wife's birthday... By $250, almost 20%. I worried this was too good to be true, but went ahead and ordered through their site, where the item was listed 'in stock'... No warnings about low stock, even. The grill was to be delivered in 5 days. Sure enough, 3 days later, I get an email that they "need more details" on my order, so I have to call them. They tell me the stock is "low," they have none in the warehouse, that they're checking showrooms for it, and will call me back, "but it'll be at least an hour." why they waited to until I called to check stock, I can't guess. Turns out, they're out of stock on the grill I needed for my wife's birthday this weekend. Just bad business. They've really messed me up, too, on this birthday thing... Won't deal with them again!

Bought appliances at PC Richards, paying off through my account with them, through GE Money. Paid monthly. When attempting to pay the full amount in order to avoid the interest, was informed on the phone that the bill was incorrect and I owed $50 less than the bill was stating. I asked the woman to take the full amount and refund later if this was the case. She refused, repeatedly, and only would take what she said was due. I told her, then, I'm not paying anything else, and I better not get charged any interest.

Next bill said I owed $50. plus the year's interest. I called PC Richard and explained, and said even though I was furious this happened, I'd pay the $50 I did owe, but they insisted I owed the interest. I told them they'd get $50 or nothing. After repeatedly harassing me by phone, they've reported me to all the credit bureaus. They lost a very good customer for $50. Beware of this tactic.

I purchased laptop for my daughter for Christmas. Mousepad did'nt work. Searched online for possible solution to problem. Spent a great deal of time researching issue and found multiple posts indicating this was known problem with this particular mousepad and that it couldn't be fixed. Brought it to the PC Richard store in Edison and told them about problem. They said they would send it out for service to determine if it could be fixed. I explained this was a brand new laptop out of the box and my daughter needed right away. Manager told me it would only take 7-10 days to get it back and if they couldn't fix it, I could get another one. I said since this is a known issue, I don't want the same one. This was the only laptop that had the specifications I was looking for at a price I could afford. The front desk clerk told me that it would be 10-17 days and the manager was wrong. I waited a couple of weeks and when I didn't hear from them, I called the store. They said that it was still not back. Since that time, I called every few days to check status; still not back yet. Finally, when it was almost a month they had the laptop out for service, I contacted the PC Richard Service Department. They said they couldn't get parts and they would offer a credit. They told me to go to the store and all the information would be in the computer. When I contacted the store, they said the information was not in the computer. After several calls and a very long wait, I spoke to the clerk and she said that a refund was authorized, that it's noted in the computer and that I should come to the store. I mentioned that I would be in by the weekend. When I went to the store, after waiting for them to find the information in the computer for almost an hour, the manager indicated that he would not give me a refund. He would only give store credit towards another laptop or another item in the store. I looked at the other laptops they had available and there was one other one that might suit our needs; however, it would come to $185 more than my credit. I asked if we could receive a discount in light of the trouble we'd gone through and they said, "NO." I told them then that I really want a refund because there's nothing else there I need to buy and I really need to get my daughter a laptop. They flat-out refused. I'm so upset that so much time has elapsed. and that I couldn't receive a refund for a product that they sold to me that was broken out of the box.

No problem with the dealer, the problem is with gemb/ge money. The payment statements never arrive, I get a statement dated 12 8/08 payment due 1/2/09 in which I sent a payment on 12/22/08, which should have reached them in plenty of time. After that no other statments are received to pay the bill, I finally get a phone call in feburary from gemb to verify billing address, which was wrong and corrected. I sent in another 3 payments without a bill. It is now march and no statement received yet. I was told I would not be charged any late charges due to the error in the mailing address. I called customer service today 3/5/09 to find out about the billing statement for this month and when payment is due. May first billing statement shows a balance of $ 1, 718.04 as of 12/08/08, customer service tells me the balance is now $1, 726.46. I'm a bit confused since the first payment made was for $100.00 on 12/22/08 and then the payment sent for $171.00 on 2/13/09. How can the balance be more then when it started? There are not supposed to be any fees for 6 months. I would like some answers.

PC Richard & Son - www.pcrichard.com

I am a long time customer of PC Richards. A couple of months ago I purchased a few needed appliances that was destroyed in our home from water damage. I was told Before finance charge came into play we will have to pay the bill within 4 months. My problem was not the pay off, but what I think was a rip off. After not receiving the bill balance for a full month We went to the store where we purchased the items to request a balance and ask to write out a check only to be told we could not make a payment at the store we purchased the item from. Recently we not only received a bill but the balance was now overdue and the finance charge was an outrageous $120.00. What a joke. I am so discouraged by this I am trying to contact all my family & friends to discourage them from using PC Richards unless they finance with another bank. This alone will discredit customers credibility. I tried to speak with a GE Money Bank representative about paying my balance in full without the finance charge included, or just paying a portion of it but was told there was nothing they could do. This type of services is unacceptable to us beings that our past credit speaks for itself.

Signed very displeased customer.