PC Richard & Son’s earns a 3.9-star rating from 5 reviews and 673 complaints, showing that the majority of appliance and electronics shoppers are satisfied with their purchases.
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P.C. Richard & Son botches the delivery and damages the refrigerator
P C Richard & Son botches the delivery and damages the refrigerator! Well, the refrigerator was delivered late, at a few minutes after 2:00 pm. I was actually okay with that--I would have preferred it to be earlier in the day but fifteen or twenty minutes late is no big deal with me, I've had people show up many hours late or not show up at all. Beside...
Read full review of PC Richard & Sondo not buy an appliance from them unless you use a credit card.
My P C Richard & Son Credit Account--didn't know I had one!
There was one strange thing in this transaction: they seemed to have my name and address in their computer and insisted I had a p c richard & son credit account. I was 99.9% sure that I had never bought anything at p c richard & son so I didn't understand that and said he must be mistaken. I charged the refrigerator to my Visa card as I had planned, which turned out to be a good thing.
About fifteen years ago, I had bought a television for a friend by opening an account to get a discount and I figured maybe it was a p c richard & son rather than Best Buy or Sear. Later when I checked with my friend, it had been Best Buy, so I am now 100% sure that I have never purchased anything from p c richard & son before and still wonder if that is some kind of scam where they are running a credit check instantly on people and trying to get them signed up for a p c richard & son credit account.
When I got home, I called the bank that handles their credit accounts and they checked by my social security number and they had no history of me every having any kind of account. This made me feel safer about possible identity theft but I am still not sure if this was an honest error or some sort of an attempt to trick people into opening credit accounts. I have no explanation of why I am in their computer system unless this is some kind of scam. The bank couldn't provide an alternative explanation, either.
The next day, I went back to the store to arrange for the insurance certificate for the delivery to be faxed to my building's management office. If they were to show up without a correct certificate, they wouldn't be able to make the delivery and I wanted to avoid problems. I spoke to Penelope behind the counter, who was very helpful. When I called back, she confirmed that the insurance company was faxing the certificate and later when I checked with the office in my building, they had received it and all was in order.
My advice is do not let them talk you into that because you may need the protection provided by your credit card company just as I ended up needing it. Do not buy an appliance from them unless you use a credit card. Do not pay cash, do not write a check, do not use their credit services.
The complaint has been investigated and resolved to the customer’s satisfaction.
The installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me.
I Had broke the exhaust pipe while installing a new dryer - We had a very unfortunate, incompetent mistake happen with our dryer installation, that could have caused the death of our whole family. The installers crushed the exhaust pipe and broke the gas line valve and did not even mention it to me! This caused the gas to escape into the house. I arrived...
Read full review of PC Richard & Sonthis store can not be trusted and totally not reliable!! I will never buy p c richard & son electronic products.
I bought a washer from PC Richards and Son, and was confirmed to deliver washer on Sunday, April 1, 2012 between 1:45 pm to 4:45 pm. However, I waited and waited. p c richard & Son deliverman have NO show and NO phone call.I called again and again. However, nobody answer my phone!! I wasted 4 house for nonthing!!! I really really pissed by p c richard & son...
Read full review of PC Richard & Son and 1 comment. karl's appliance is an authorized distributor/dealer of just about every name brand appliance available!.
Never ever buy a GE product! Especially at PC RICHARD & SON ! The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate! Suggest buying all other brand appliances at Karl's Appliance, they have a small awesome appliance department staffed by...
Read full review of PC Richard & Son and 1 commentsales person instead of taking our complaint seriously. such pathetic and irresponsible people there.
Anthony Bondi at PC Richards & Sons by Rt 440 in Jersey City harrassed us and made rude and derogatory remarks. We did talk to the store manager and he offered us another sales person instead of taking our complaint seriously. Such pathetic and irresponsible people there. Not sure how many people have been harrassed there...and how many more will be. With...
Read full review of PC Richard & Son and 1 commentI contacted pc richard & son with brian cioffi 8818, and asked for either a full refund, or exchange.
I bought a display model Bosch gas dryer from Brian Cioffi 8818 at PC Richard & Son in paramus new jersey, with an additional 4 years warranty. The dryer broke after being in use for two months. I had a technician from Bosch, and from PC Richard come and examine the dryer. They said it is not reparable. I contacted PC Richard & Son with Brian Cioffi 8818...
Read full review of PC Richard & SonI will just go and buy another refrigerator somewhere else despite the warranty and sue them in small claims court.
This is my third GE refrigerator in 10 years from PC Richards. The second was bought in 2000, and the compressor went out one month after warranty. Then, I purchased KitchenAid that came to my house damaged. All my food was out now, waiting for a fridge. So, the only thing available now was another GE which costs another $500, but the salesperson George...
Read full review of PC Richard & Soneither I get my money back or I am going to court and make it seen on national tv.
I purchased a French door fridge for $3, 000. When it was delivered, they said that the water will work in a while and make ice, then, they left. The fridge never made ice and the water never came out. Then, the food started to freeze along with the milk and other dairy products. The main computer was dead. They sent a repairman over and they fixed the ice...
Read full review of PC Richard & Son and 1 commentge profile stove was also used and they said it was brand new.
we bought all our appliances, including the refrigerator in question, GE Profile . We were told at the time of purchase that the appliances were all new and had a few dents, cosmetic problems. Okay, we said we can live with that. We purchased the appliances. Many months went by, and our 7 unit home was completed. We kept the appliances safe in heated...
Read full review of PC Richard & Sonpc richard & son salesperson ebadur khan 5952. that if something happens to the tv,
I purchased a 60-inch plasma LG TV for $1, 600. The TV started acting up after 5 months by shutting off by itself, unable to control volume. Now 2 months later, the TV doesn't turn on and if it turns on, it does not have picture. I purchased extended warranty for 2 years for $129 and I was told by the PC Richard & Son salesperson Ebadur Khan 5952.that if...
Read full review of PC Richard & Son and 1 commentthe blu-ray dvd player and a wall mount delivery as well.
I went to Paramus PC Richard & Son to purchase a 55 inch TV and in doing so, I spoke to a manager James and I was supposed to get the TV, the Blu-Ray DVD player and a wall mount delivery as well. I then went to set up delivery which was delivered today. However, the wall mount was not there. I was told that it would all be delivered. Then I went back to the...
Read full review of PC Richard & Sonin a matter of five minutes (not even), the fridge is still making the same sound.
I purchased a French door fridge for $3, 000. When it was delivered, they said that the water will work in a while and make ice, then, they left. The fridge never made ice and the water never came out. Then, the food started to freeze along with the milk and other dairy products. The main computer was dead. They sent a repairman over and they fixed the ice...
Read full review of PC Richard & Sonnever in my life have I experienced anything like this. the service center I called is [protected].
I don't think I would ever purchase another appliance from P.C. Richards. When I called today and spoke to someone, I asked for a phone number for corporate and was told they do not have a phone number. Never in my life have I experienced anything like this. The service center I called is [protected]. The supervisor would not get on the phone with me. I...
Read full review of PC Richard & Songe products have a history of at least past 3 years of extremely poor quality control.
Never ever buy a GE product! Especially at PC RICHARD! The worst experience you could ever imagine! First, GE Products have a history of at least past 3 years of extremely poor quality control. Over a 96% premature failure rate! Suggest buying all other brand appliances at Sears, they have a small awesome appliance department staffed by about 3 very...
Read full review of PC Richard & Sonthey want to charge me an additional $600 plus tax to repair the screen
I purchased a computer and a two year extended warranty for my daughter from PC Richard & Son . When I purchased the warranty, I was told that everything would be covered as long as the computer was not dropped or intentionally damaged. The LCD screen went out/cracked and now PC Richard & Son will not honor the warranty. They want to charge me an additional...
Read full review of PC Richard & Sonpc richards & son salesperson joe botros jr.8246 that if something happens to the tv.
I purchased a 60-inch plasma LG TV in April 2010 for $1, 600. The TV started acting up after 5 months by shutting off by itself, unable to control volume. Now 2 months later, the TV doesn't turn on and if it turns on, it does not have picture. I purchased extended warranty for 2 years for $129 and I was told by the PC Richards & Son salesperson Joe Botro...
Read full review of PC Richard & Soneverybody knows extended warranties are a scam. here's more proof:
Everybody knows extended warranties are a scam. Here's more proof: Our landlord installed a small Hotpoint stove when we moved in ($350). Worked okay for 3 years we've been here, then the other day the oven decided to go full blast on the broiler and not turn off, a pretty dangerous situation. Luckily, I know enough to turn off the gas and unplug it. My...
Read full review of PC Richard & Son and 601 comments. after enough presure I put a deposit down on an item but wanted to look other places.
I have never been so creeped out at a store. You walk in an get attacked right away by the sales men. They dont take the just looking card at all. They will say and try everything to get you to buy anything. After enough presure I put a deposit down on an item but wanted to look other places.. I was told the deposit was totally refundable which it was that...
Read full review of PC Richard & Son and 2 commentsI purchased a refrigerator which arrived damaged.
Our problems all sound similar. I purchased a refrigerator which arrived damaged. The store stated they would send a replacement freezer door and touch up paint in the time being. Neither arrived. Then I realized the refrigerator was freezing everything. one week after purchasing the unit it is being repaired. I called the store in paramus again. Ola said...
Read full review of PC Richard & Son
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PC Richard & Son Contacts
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PC Richard & Son phone numbers+1 (800) 696-2000+1 (800) 696-2000Click up if you have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 696-2000 phone numberCustomer Service+1 (877) 727-1909+1 (877) 727-1909Click up if you have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (877) 727-1909 phone numberCustomer Service+1 (631) 773-4900+1 (631) 773-4900Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4900 phone numberHead Office+1 (631) 843-4354+1 (631) 843-4354Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4354 phone number+1 (631) 843-4544+1 (631) 843-4544Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4544 phone numberMarketing Manager+1 (631) 843-4592+1 (631) 843-4592Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4592 phone numberMarketing Manager+1 (631) 773-4902+1 (631) 773-4902Click up if you have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 773-4902 phone numberMarketing Manager+1 (347) 528-7588+1 (347) 528-7588Click up if you have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (347) 528-7588 phone numberAssistant Manager+1 (631) 843-4509+1 (631) 843-4509Click up if you have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (631) 843-4509 phone numberMarketing Manager+1 (800) 377-3700+1 (800) 377-3700Click up if you have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have successfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number Click down if you have unsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number 0 0 users reported that they have UNsuccessfully reached PC Richard & Son by calling +1 (800) 377-3700 phone number
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PC Richard & Son emailssupport@pcrichard.com100%Confidence score: 100%SupportKEVIN.REID@pcrichard.com100%Confidence score: 100%Supportsupport@pcrichard.zendesk.com100%Confidence score: 100%Support
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PC Richard & Son address150 Price Parkway, Farmingdale, New York, 11735, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all PC Richard & Son contacts
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