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PC Richard & Son

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Customer Service

1800 696 2000 (Customer Service)
+1 877 727 1909 (Customer Service)
+1 631 773 4900 (Head Office)
150 Price Parkway
Farmingdale, New York
United States - 11735
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 5:00 PM
Sun11:00 AM - 5:00 PM

Complaints & Reviews

Resolved sold me defective hdtv as new

I have just purchased a brand new SONY HDTV 40" Z series (three weeks ago) from PC Richard on 317 Route 17...

Resolved statements

No problem with the dealer, the problem is with gemb/ge money. The payment statements never arrive, I get a statement dated 12 8/08 payment due 1/2/09 in which I sent a payment on 12/22/08, which should have reached them in plenty of time. After that no other statments are received to pay the bill, I finally get a phone call in feburary from gemb to verify billing address, which was wrong and corrected. I sent in another 3 payments without a bill. It is now march and no statement received yet. I was told I would not be charged any late charges due to the error in the mailing address. I called customer service today 3/5/09 to find out about the billing statement for this month and when payment is due. May first billing statement shows a balance of $ 1, 718.04 as of 12/08/08, customer service tells me the balance is now $1, 726.46. I'm a bit confused since the first payment made was for $100.00 on 12/22/08 and then the payment sent for $171.00 on 2/13/09. How can the balance be more then when it started? There are not supposed to be any fees for 6 months. I would like some answers.

  • Ny
    nycer1 Nov 26, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Interesting. I have never had any problem with any banks for the credit card payment. I have had two occasions, however, within a very short period of time with GEMB/PC Richard and Son. They claim that they never received my payment... and therefore late charges was added in each occasion. I had to call their customer service and told them I had mailed my payment. Then, they removed late fees. I became very suspicious of these two incidents. Now I have arranged an automatic payment, so they can't play that kind of game again with me.

    0 Votes

Resolved fraud and scam

I have used pc richard and son's ge credit card to purchase some product twice. When I bought this product from the store I was never told that I have pay the full amount back in the promotional period. I always thought it will the regular finance charge after the promotion expired on sept 2008 which was the billing cycle. Now I am charged $246.01 as deferred interest charge. I tried to calling to few times and every time I was told I need to speak to a supervisor but the customer service rep said they are having technical difficulty to transfer my call and they wont provide a phone number to call them directly. This is going on from last two weeks. Today finally a customer service rep got someone one on the phone saying its the supervisor, the supervisor said she could not do anything about it and my account was closed yesterday, mean while I did ask them to close my account, I was trying to negotiate it so I don't have to pay such big amount. She also mentioned it was noted on my last billing statement to pay the full amount but I never saw it on my billing statement. Then she said it was one of those fine small font which I believe anyone would normally avoid reading. So I have lost $246.01.

  • Dw
    Dw1077 Dec 01, 2013

    Here is a new one. I live in Suffolk Co., NY. Lets have the Saleswoman open a
    P.C. Richard card in your name and now tell you. Im sure Im not the first and most
    likely it has been going on for years. I never buy there "over priced" items in 20 yrs..
    I fix my own items. very easy to do. So when anybody goes to P.C. Richard to get there appliance fixed and they tell you its hard to fix and will be alot of cash. They are looking for free money for doing not that much. Fix it yourself.

    0 Votes
  • Do
    Dorron Brousard Oct 15, 2017
    This comment was posted by
    a verified customer
    Verified customer

    In my case, they sent a tech pretty quickly. Both time a replacement part was the fix. It had to be ordered. I am waiting 6 months. WARNING ! Be very careful relying on PC Richard's repairs.

    0 Votes

Resolved the worst customer service

I have had a horrific time with PC Richards in NYC. 1 year ago I purchased a refrigerator after the first one...

outrageous finance charge

PC Richard & Son - www.pcrichard.com

I am a long time customer of PC Richards. A couple of months ago I purchased a few needed appliances that was destroyed in our home from water damage. I was told Before finance charge came into play we will have to pay the bill within 4 months. My problem was not the pay off, but what I think was a rip off. After not receiving the bill balance for a full month We went to the store where we purchased the items to request a balance and ask to write out a check only to be told we could not make a payment at the store we purchased the item from. Recently we not only received a bill but the balance was now overdue and the finance charge was an outrageous $120.00. What a joke. I am so discouraged by this I am trying to contact all my family & friends to discourage them from using PC Richards unless they finance with another bank. This alone will discredit customers credibility. I tried to speak with a GE Money Bank representative about paying my balance in full without the finance charge included, or just paying a portion of it but was told there was nothing they could do. This type of services is unacceptable to us beings that our past credit speaks for itself.

Signed very displeased customer.

  • Ol
    Olexiy Sep 19, 2018

    Horrible, horrible customer service! More than one month to fix my Samsung dishwasher machine. Still no fixed.

    0 Votes

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