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CB Investment, Insurance and Financial PayPal
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PayPal review: Product

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Nov 11, 2023 I purchased (3) Solar Light changing Christmas Trees outdoor Christmas Decorations from INCKWP, CO LTD. I have purchased a few items in the past from this company and was satisfied. On 11/25/23 I checked the status of my purchase on Paypal and did not see any shipping updates so I contacted the Company. They then sent out my Purchase. I figured there was no way the Decorations would not arrive before Christmas at this point and let them know that! The tracking they had provided was not showing any movement so I contacted them again Mid December and received their pat response that the shipment was in Transit and to be patient. Well the items finally arrived Dec 27th! But the items they sent me (2 Jelly fish Lights) were Not what I ordered. I had previously filed a claim, with Paypal, on this purchase for non receipt and provided all the documents they requested. Once I received the Product, I did not order, I changed the Claim to "Not as Described". Paypal supposedly sent the Seller my updated Claim information and stated that the Claim is under review with a Resolution date of 1/17/24. I kept checking, yesterday, to see if they had refunded me? Finally in the afternoon of 1/17 I contacted Paypal by phone to see why they had not resolved this Claim? The Seller did not provide anymore information and so I thought since the Seller did everything wrong on this Transaction there shouldn't be a Problem with me getting my Money Returned to me? But No! Now Paypal is requiring I return these ugly Solar Jelly Fish lights at my Cost in order to receive my Refund! I was a bit pissed when they told me I had to pay to return the WRONG PRODUCT after paying Shipping to receive them? I asked what happened to BUYER PROTECTION apparently that no longer is their policy only Sellers are Protected! Now I have to pay a 3rd of the cost of these P.O. S's to return them to China just to get my Refund and wait the 2 plus weeks on top of it! I will never order anything from China Ever Again and once I get my refund I will Close my Account with Paypal! They SUCK!

Claimed loss: 70

Desired outcome: Full Refund including return shipping of $30.00

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