Parts Geekrefusal to honor quote

U
This review was posted by
a verified customer
Verified customer

After battling with Parts Geek for over a week, I give up and will take my business elsewhere. Thank goodness I did not spend money there after reading a lot of bad reports about them.

I searched the internet and found 2 Denso parts I needed for my car. The same parts are used in multiple vehicles for different prices on their website (not uncommon.) I chose the cheapest ones and called (2 hours on hold) to verify the price and part number were both current. When I tried to order the parts on the net, I was forced to choose a vehicle. This changed the price to 25% higher than what I was quoted on the phone. When I challenged this in an email I was informed there had been a price increase. In my reply to that lie they said they would honor the price but could not guarantee fitness of the part (this is for a direct match of a manufacturer's part!) The parts are still on their website today for the lower price. They just refuse to honor their own pricing.

Responses

  • Ji
    jim rucker Oct 09, 2009

    i orderd parts from partsgeek . they were out of stock did not recieve anything and was charged 83.88 on my bank card by freeshipping would like money put back in my account.

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.