Parts Geek review: Partsgeek.com + scammers!

I bought a part from them and paid a bit extra for faster shipping and shipping insurance. Today I received a box from them that was much larger than should be necessary for the part which I ordered. The box contained a large amount of paper packaging and a sealed but completely empty bag with the part number for the item which I ordered, so a box of NOTHING! How can someone pick a bag that contains nothing at all and pack it in a box and ship it ? Do they simply hire [censored]s? I tried calling them and was on indefinite hold waiting due to "high call volume". Yeah, probably scammed customer such as myself calling to complain. I tried the customer service tab on their website and put in my email address and my order number, simply to have it say "try again later" I'm willing to bet that the positive reviews are all fake reviews generated by the company.