Menu
Write a review
File a complaint
Panera Bread

Panera Bread review: Use of bathrooms

D
Author of the review
10:43 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Last Wednesday my wife and I arrived at the Panera Bread in Arroyo Grande, CA after being on the road for 3 hours. We both needed a bathroom and wanted to purchase some bagel. We got the bagel, but we were told that the bathrooms were closed because of Covid 19.
I asked for the manager and it just so happened that the District Manager was in the store. She came over and told me that the San Luis Obispo Health Department would close the restaurant location down if they were caught letting someone use the bathroom. I questioned this as even with Covid 19 my bladder still fills up. I really had an emergency so I just ignored her and walked past the group of chairs blocking the way to the bathroom and went.
As soon as we got back into the car I called the Health Department at San Luis Obispo county and was told that the bathrooms could be open and if an inspector was at the location there wouldn't even be a write-up. They simply suggest it be cleaned often, but it's a suggestion only. I called the location and asked for the District Manager who had misinformed me. I was told she had just left so I left my name and number and asked for a return call. Needless to say, I never heard from her. I was at the restaurant on Sunday and left my card again requesting a call back.
I hate to be lied to...as a matter of fact, I won't stand for it. This location should immediately open their bathrooms to the public who make purchases at the restaurant.

0 comments
Add a comment

More Panera Bread reviews & complaints

Panera Bread - terrible experience 232
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panera Bread - unsanitary/disgusting/unhealthy 45
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panera Bread - discrimination 10
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panera Bread - working experience 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Panera Bread - managers
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Panera Bread reviews and complaints
  1. Panera Bread Contacts

  2. Panera Bread phone numbers
    Click up if you have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (855) 372-6372 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (855) 372-6372 phone number
    Customer Service
    Click up if you have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-1000 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-1000 phone number
    Legal Department
    Click up if you have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (312) 629-7219 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (312) 629-7219 phone number
    Media Contact
    Click up if you have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (724) 650-5495 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (724) 650-5495 phone number
    Manager
    Click up if you have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (303) 356-8374 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (303) 356-8374 phone number
    Click up if you have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have successfully reached Panera Bread by calling +1 (314) 984-2444 phone number Click down if you have unsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone number 0 0 users reported that they have UNsuccessfully reached Panera Bread by calling +1 (314) 984-2444 phone number
    CEO
    More phone numbers
  3. Panera Bread emails
  4. Panera Bread address
    3630 S. Geyer Road, Suite 100, St. Louis, Texas, 63127, United States
  5. Panera Bread social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 28, 2026
  7. View all Panera Bread contacts
Panera Bread Category
Panera Bread is ranked 9 among 57 companies in the Fast Food Chains category

Most discussed Panera Bread complaints

terrible experience
6
(opinions to this review)