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Panera Breadunprofessional response to a request to pay an invoice-requesting the invoice for processing

1
I Sep 07, 2018

Below is a response received today, 9/7/18 when requesting an invoice to be provided so I could forward to our accounting team for processing:

Attached is the invoice you requested. The company's invoices are emailed to isabela. [protected]@ynnh.org by the end of day, the first business day after it has been billed by the café. If you need to change the email for ALL of the company's invoices, you will need to contact [protected]@PaneraBread.com
Thank you,
Panera Bread Company
3630 S. Geyer Road, Suite 100
Sunset Hills, MO 63127
Phone: [protected]
Fax: [protected]
[protected]@panerabread.com

I work for Yale New Haven Hospital and have had a corporate account for 2+years, recently transferring to another hospital location and establishing a new corporate account. Is this how your employees are trained to respond?
Irena Antos

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