Pacific Sales review: Manufacture defect

We bought sub zero built-in refrigerator was delivered on 7/29. Noticed next morning condensation outside of the fridge side. Took a picture sent it to my husband. We were so shocked that the refrigerator just got delivered less than 24hrs.
My husband had contacted to pacific sales and sub zero via emails and phone calls.
We wanted the product replacement, my husband has been reaching out pacific sales, seems like they are not helping us, we are the one bought this expensive refrigerator, feels like we are suffering and very stressful to look at the condensation everyday.
So far, technician will be sent on 8/20, was delayed from 8/12,
In the mean time, contacted pacific sales, demanded replacement and now they said it can't be replaced.
This is not our fault, this is obviously manufacture defect, was reported right away.
We have been waiting almost 2 weeks.
This situation is so stressful, please help us out.
We don't want refrigerator fixed, we want refrigerator replaced.