Pacific Sales review: Appliance delivery

Very disappointed! Not sure if this was a management issue or a communication issue. I made a purchase back in January 2021. I was told that the item(s) were on back order. The delivery dates changed many times throughout this process. We disclosed that we had granite countertops prior to placing the order and we were told that the installers were able to make minor adjustments. Finally, we arrive at the installation date in the middle of April, the guys sent to install were inexperienced and did not have the proper tools needed to make adjustments.
I ultimately canceled/ returned the order. This was a colossal waste of time!
The customer service while in the store was great, patient, and very informative, but all of her hard work was for nothing if the scheduling and install team can't deliver. I also felt un-valued as a customer, as no alternative accommodations were offered to rectify the problem.