Pacas review: Customer service stinks

After buying 12+ pairs of women’s socks,.,I wanted black and ordered men’s.
The batch I got was inferior and felt like Merino wool. After several requests, I was finally given 2 different explanations about Alpaca content…yet, .no one could confirm the actual amount. The socks were scratchy and thin..and I was finally allowed to return them,…but I had to pay shipping..(ridiculous)…...they were defective (or we’re getting merino wool instead)…and I had to pay for it!
I suggested that $20 shipping might cost them, dearly..as I would be getting Christmas socks elsewhere. I did buy a total of 30 prs from competitors. Customer service reads a script, won’t waver and in the long run, will lose 1 customer at a time. They could have kept me,.(.and I’m shopping for some right now), but they’re more afraid of thinking outside the box (scared of supervisor or owner), than making decisions that would be profitable…
They don’t stand behind their product….Go elsewhere!