OYO Rooms review: Guest services room

I am writing to formally escalate an ongoing and unresolved complaint regarding my stay at OYO Hotel & Casino Las Vegas. This email includes both my original concerns and additional serious issues that occurred today.

Original Issues (Prior to and Upon Arrival):
Before arriving, I attempted multiple times via email and phone to obtain information regarding shuttle or transportation services from the airport. My inquiries were never directly answered. Instead, I received generic responses that did not address my questions, creating confusion and unnecessary stress before check-in.

Upon arrival, I was also disappointed to find that the condition of the room did not match the photos or descriptions advertised on the website, which was misleading and unacceptable.

New Issues – Today’s Events (Severe Housekeeping Failure):
Today, I have been waiting for my room to be cleaned since 9:00 AM. It is now 6:00 PM, and housekeeping never arrived.

Throughout the entire day:

I had no clean towels

No clean linens

Overflowing trash in the room

I was unable to shower or prepare for the evening

This situation is especially unacceptable as I am scheduled to travel home tomorrow on an early flight and needed basic amenities to prepare.

I contacted the front desk and housekeeping multiple times and spoke with several different staff members. Each time, I was told someone was “on the way,” yet no one ever came. I was repeatedly given the runaround with no resolution.

Due to the complete lack of service, I was ultimately forced to clean the room myself. I had to approach a housekeeping staff member who was not assigned to my room just to obtain cleaning supplies. This should never happen to a paying guest.

Being forced to clean my own hotel room after waiting all day for service represents a serious failure in guest care and hotel management.

Between:

Poor communication before arrival

Room conditions not matching advertisements

Lack of basic housekeeping services

And being forced to resolve the issue myself

This stay has fallen far below acceptable hospitality standards.

I am requesting:

Immediate acknowledgment of this complaint

A formal review by corporate management

Appropriate compensation for the inconvenience, stress, and lack of services

Please advise how this matter will be resolved. I expect a prompt response.

Sincerely,