OYO Rooms review: Hotel booking

I am writing to formally escalate a serious complaint regarding my recent booking with OYO.

I had specifically requested customer support to book a single occupancy room in a good and safe property for a lady member. However, the accommodation provided was in extremely poor and unacceptable condition.

The issues observed were:

Dirty and unhygienic bathroom

Spider webs all around the room

Torn and dirty bedsheets

Foul smell throughout the room and floor

Extremely unclean flooring

Passage area littered with cigarette packets and burnt cigarette remains

The overall environment was unsafe and completely unsuitable, especially considering the booking was for a lady guest.

I checked in at around 11:00 AM but was forced to check out by 12:00 PM due to the unacceptable conditions. I immediately contacted customer support and requested assistance and a refund. Instead of resolving the issue promptly, I was asked to send pictures via email. The images were high in size, and despite informing the support team that the email was not going through, I was repeatedly told that no help could be provided without email evidence. This process wasted over an hour of my time, and no resolution was provided.

This is highly unprofessional and disappointing service. I did not use the room beyond one hour due to the hygiene and safety concerns.

I request a full refund of my booking amount at the earliest. Kindly treat this matter as urgent and confirm the refund timeline.

If this matter is not resolved promptly, I will be compelled to escalate it further to higher authorities and consumer grievance forums.

Looking forward to your immediate response.

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