OSIM
reviews and complaints

OSIM, a globally-renowned company that offers quality health and wellness products, has unfortunately been in the news for all the wrong reasons - their unattended delivery trucks have been found to have been parked illegally and overnight in a 24-hour restricted zone in Mid Levels, Hong Kong. This practice has been carried out frequently and is causing a nuisance to the residents of the area, as well as posing potential risks to other road users.

It is truly disheartening to note that despite repeated complaints regarding this issue, both from the local residents and concerned citizens, there has been no response from the customer service team of OSIM in Hong Kong or even their headquarters in Singapore. This lack of regard for the rules and regulations of the city, along with a complete disregard for the inconvenience caused to the local residents, is a shameful and irresponsible act on their part.

As a global brand, OSIM has a responsibility to ensure that they adhere to ethical business practices and demonstrate social responsibility. However, this incident has highlighted a blatant disregard for such principles and raises questions regarding their commitment to corporate social responsibility.

It is therefore imperative that OSIM takes action to rectify this issue immediately, by ensuring that their delivery trucks are parked in designated areas and that they comply with all the regulations of the city. Additionally, they must address the complaints received and work towards building a more socially-responsible image for their brand.

In conclusion, it is disappointing to learn that a reputable global company like OSIM has fallen short of ethical and social standards by parking their trucks illegally and causing nuisance to the residents of the area. We urge them to take swift action to address these concerns and uphold their reputation as a socially responsible company.

OSIM, an esteemed wellness company catering to the ever-growing needs of people looking for healthy lifestyle options has been under scrutiny for quite some time now. It has been reported that they frequently allow their delivery trucks to illegally park overnight in a restricted area of a steep downhill slope in the residential neighborhood of Mid Levels, Hong Kong. This is a serious concern as it poses a risk to other road users and the entire community at large.

Despite receiving multiple complaints from concerned residents, OSIM's customer service department in Hong Kong and SQ headquarters did not respond adequately to the issue. It is deeply disappointing to see a listed company, that has consistently delivered quality products and services for years, behave in such an irresponsible manner. This not only shows a complete disregard for traffic laws but also for the safety of others.

OSIM, being a renowned brand, surely has a reputation to uphold and this kind of behavior does not reflect positively on them. It is crucial that the company takes notice of the multiple complaints and takes immediate measures to rectify the issue. Such unethical practices also raise questions on their corporate social responsibility efforts.

Residents of the Mid Levels neighborhood are rightfully concerned about the situation. It is important that the company takes swift action to ensure that they adhere to all traffic laws and regulations, without fail. This would only help restore the trust that their customers and the community at large have in this otherwise renowned brand.

When it comes to investing in a chair that promises to provide superior comfort and massage functionality, the last thing you want is to be disappointed. Unfortunately, that's exactly what happened with the OSIM chair from osim.com. Despite being sold as a high-end product that's supposed to offer a variety of relaxing massage functions, this chair falls short in more ways than one.

For starters, let's talk about the massage feature. While the company boasts about the chair's ability to deliver a "deep, relaxing massage," the reality is quite different. The massage function is more like a "tough, rough roller derby," and you'll have to press back hard on the rollers to feel any kind of relief. Needless to say, this was a major letdown considering the steep price tag of $800.

Even without the massage function, you might think that the chair would still be comfortable to sit in. Unfortunately, that wasn't the case either. While it initially seemed like a decent office chair, within just six months, it started to sag and sink every time you sat in it. And no, it's not due to being overweight, as the reviewer is not a big or heavy person. This left the reviewer feeling very dissatisfied and frustrated with their purchase, as it seemed like a complete waste of money.

Moreover, the chair was so uncomfortable with the sunk-in seating position that it left the reviewer feeling like they had their knees around their neck. This is not what you expect from an $800 chair that's supposed to be durable and comfortable.

Perhaps the most disappointing aspect of this whole experience was the lack of customer service from OSIM. It seems that nobody at the company cared about the reviewer's complaint, which only added insult to injury. Overall, this is a classic case of a company over-promising and under-delivering, resulting in a frustrating and expensive purchase. Save yourself the hassle and avoid this chair at all costs.

If you're in the market for a high-end massage chair, you might want to give OSIM a second thought. While the in-store displays might look impressive, the actual product falls short of expectation, and in some cases, can be worse than a cheap office chair you'd find on the high street.

The massage function, which ought to be the highlight of the chair, is frustratingly lacking. It feels like a rough ride on a roller derby, and the quality of the massage depends entirely on how hard you push back on the rollers. It's a disappointing experience, especially considering the exorbitant price tag of $800.

However, without the massage function turned on, the chair can be fairly comfortable. But that's only if you overlook the fact that it's made of cheap parts that can't even do their job for six months. That's right. Within just half a year, the chair sinks every time you sit on it, and it's not even because you're too heavy.

It's a waste of money, really, when the massage function is practically useless and you're left with a chair that's falling apart. Your knees will be around your neck in no time, and unfortunately, OSIM doesn't seem to care about customer satisfaction or concerns. It's a complete rip off, and we strongly advise against purchasing from this brand.

Osmin is a well-established company based in Asia that has brought innovative products to the US market, transforming people's lifestyles in the process. One such product that has been making waves is the igallop. Many consider it to be the single most incredible innovation from Osmin, supposedly capable of giving your girlfriend an orgasm. Unfortunately, this product is no longer available at Brookstone, leading many to scramble for last-minute purchases.

But don't take our word for it - a quick Google search for "igallop orgasms" will bring up a whole host of articles and videos documenting the wild claims surrounding this product. Its unique horse riding motion has been known to lead to some unexpected results. For example, many users have reported their partners becoming naked within just 15 minutes of using the igallop.

While some might scoff at such bold claims, Osmin has consistently proven themselves to be a force for innovation, bringing beneficial products to the market that have enriched people's daily lives. Whether it is their massage chairs, air purifiers, or healthcare products – Osmin has strived to improve the quality of life for people all over the world.

So, don't wait to experience the igallop. Get your hands on one before they are gone for good. Trust us, you won't regret it. And while some of the advertising may have a slightly humorous tone, there is no denying that this product has made a significant impact in the market. Plus, Osmin's track record of continually improving their products should be enough to assure you that they genuinely care about the experiences of their customers.

If you're in the market for a life-changing product, you might want to check out OSIM at osim.com. This Asian company is a game changer when it comes to helping people live their best lives. One product that stands out is the igallop. Dubbed the "orgasm machine" by one satisfied customer, it's not hard to see why.

Unfortunately, you won't be able to find the igallop at Brookstone anymore, so if you want to get your hands on one, you'll have to act fast. But trust us, it's worth it. This product has the ability to give women orgasms like they've never experienced before, and if you don't believe us, just check out this story on Propeller.com.

But the igallop isn't just for sexual pleasure. It's also a great tool for exercise and toning your core muscles. And the best part? You can have fun while you're doing it. Just hop on and let the machine do the work.

If you're looking for a way to spice up your workouts or want to give your partner an experience they'll never forget, the igallop from OSIM is the way to go. The company is known for its innovative products that help people live healthier, happier lives, and the igallop is no exception. Don't miss your chance to own this life-changing machine!

When it comes to buying from OSIM, it is important to think twice before making a purchase. We had a negative experience with this company when we bought an item from them, only to realize that the seat was too small for my husband. When we contacted OSIM to see if we could make a change to our order, we were shocked by the company's customer service.

First of all, they asked us to sign a piece of paper without providing us with a copy. Then, they sent us an email with all their Terms and Conditions, which stated that they do not accept returns or changes of mind. We reluctantly accepted this, but a month later, OSIM charged us for the item but decided not to send it to us.

When we reached out to OSIM to inquire about the status of our order, we were met with terrible customer service. No one answered the phone and the customer representative we eventually spoke with, Sara Yao, handled our inquiries very poorly. She was quick to blame us and made the decision not to send our order or issue us a refund. Instead, she offered only credit notes. As a result of this experience, we wonder how anyone can trust OSIM or return to their business after such treatment.

To our dismay, we discovered that OSIM even fakes its own reviews on Google, including those associated with Sara Yao. Despite all this, we decided to take action by opening a credit card dispute, as under Australian law, failing to send goods paid for is considered fraud. We caution other buyers to be aware of these practices when considering purchasing from OSIM.

I highly recommend that you avoid purchasing anything from OSIM. My experience with this company was extremely disappointing, and I feel obliged to share it with others.

My husband and I ordered a product from OSIM, but unfortunately, the seat turned out to be too small. We decided to return the item, but to our surprise, OSIM initially refused to accept the change of mind, even though we had just placed the order the previous day. The company later asked us to sign a document, but provided no copy, and then sent us an email detailing their terms and conditions.

After a month had passed, we noticed that OSIM had charged us for the item but still had not sent it. When we contacted their customer service department, we were extremely disappointed with the level of service we received. No one answered the phone, and when we finally reached a representative named Sara Yao, she handled our enquiry very poorly and seemed to enjoy blaming us.

Incredibly, Yao was the one who ultimately decided not to send our order, but she failed to inform us why. Instead, she only offered us credit notes, which we felt was unacceptable. This whole experience was extremely frustrating, and I do not think I would ever do business with OSIM again.

What's worse, after delving further into online reviews, I discovered that OSIM engages in fake reviews, including ones written by Sara Yao herself. I find this behavior completely reprehensible and encourages potential buyers to beware. Overall, I would not recommend doing business with OSIM, as my experience with this company was nothing but negative.

When it comes to finding the perfect massage chair, OSIM is a brand that typically comes to mind. However, my experience with their customer service has left me feeling quite disappointed. Unfortunately, the product I received was defective, which led me to seek a refund. I sent pictures and videos as evidence, but rather than providing the refund I asked for, OSIM sent a technician to diagnose the chair. This technician was 1.5 hours late, and upon arrival, he informed me that he could only replace the damaged outer shell and not the other issues that caused the chair to stop working. The more pressing issues needed to be dealt with by the customer service team.

After making it clear that a repair was not desired, I was disappointed to find out that they randomly ordered new parts, trying to force a partial repair. All I wanted was a refund, not a store credit or a replacement! When weeks had passed without any updates, I contacted their customer service team, only to be told that I never mentioned wanting a refund. This simply wasn't true, as I had made it clear from the start that I just wanted my money back.

The entire experience has caused me so much stress, and leaves me puzzled as to how OSIM can call themselves the "#1 trusted brand." The brand-new, over $12k AUD, defective massage chair I received is currently collecting dust in my home. If I could go back in time, I would never deal with OSIM again. Their lackluster after-sales service is a major drawback for a product with such a premium price tag.

It's safe to say that I won't be recommending OSIM to anyone in the future. I expected a lot more from what is supposed to be a top-of-the-line brand. It's a shame that my experience with them was so disappointing.

I recently had the displeasure of dealing with OSIM's after-sales service and cannot express how disappointed I am with my experience. I had purchased an OSIM uDream massage chair, which cost me over $12,000 AUD. Upon receiving it, I found that the chair was defective and reached out to OSIM with pictures and videos as evidence requesting a refund. The response I received was unsatisfactory, as they only sent a technician to "diagnose" the issue. The technician was late, arriving 1.5 hours after our scheduled appointment, and when he finally arrived, he told me that he could only replace the damaged outer shell and not the other issues that caused the chair not to work. He also mentioned that these issues needed to be dealt with by the customer service team.

I had already reported the issue to customer service and requested a refund, not a repair or store credit or a replacement. Despite this, they ordered parts for a partial repair in an attempt to force it on me. I am disappointed that a company like OSIM would resort to these tactics instead of offering the service and quality that one would expect from their products. My interaction with the customer service team did not end well as they even claimed that I never reported the issue to them, despite our previous communication. This lack of communication and ownership of the situation only further worsened my experience.

As of writing this review, I still have a brand-new, defective massage chair that I paid over $12k for collecting dust in my home. I regret ever getting involved with OSIM and am incredibly dissatisfied with their service. I simply cannot comprehend how they can call themselves the #1 trusted brand when they fail to meet the basic needs of their customers. I would not recommend OSIM to anyone, as they have caused me so much stress and frustration.

I recently had an encounter with OSIM's customer service and unfortunately the experience left a lot to be desired. Despite purchasing a chair from them, I found myself receiving misleading information which really soured my overall impression of the company.

Firstly, I cannot deny that their products are indeed pretty expensive. However, with the right features and functionality, I always believed that it is worth investing in high-end furniture. But, my recent experience with OSIM has changed my perspective.

My biggest concern came from the poor customer service that I received. It is never easy to make that call or send an email when you require assistance with a product, and the whole process can be quite overwhelming. Yet, for a business that claims to focus on customer satisfaction, I was disappointed with the support I received. I was left feeling as if I was an inconvenience and my issue was not a priority.

Ultimately, I was misled regarding the features and benefits of the chair that I purchased. It was not until I received it that I realized it was not up to the standards which were outlined by their website. It took a long and arduous process to try and resolve the issue. I understand that mistakes can happen, but it's how a business deals with those mistakes that ultimately sets them apart from others in their industry.

All in all, my experience with OSIM has unfortunately been a negative one. Their products are not cheap, and one would expect exceptional customer service and quality products for such a high price point. In my case, I was left feeling disappointed and out of pocket. If you're considering investing in one of their products, be sure to do your research and approach with caution.

My experience with OSIM has been nothing short of frustrating as their customer service left a lot to be desired. I encountered issues with my purchase and was seeking support - but their team of agents seemed unable or unwilling to help me resolve the situation. Additionally, I felt misled by the product I purchased, as it was overpriced and did not deliver the experience I was expecting. While there may be some who have had a positive experience with OSIM, I can only speak to my own experiences and caution others about the potential pitfalls they may encounter when dealing with this company. When it comes to investing in products from OSIM, I recommend conducting thorough research beforehand and seeking out alternative options that may better fit your needs and budget.

I would highly advise against purchasing the OSIM OS-318 uPhoria, which claims to provide relief and protection for your feet and legs. Unfortunately, my experience with this product has been nothing short of disappointing and even harmful.

Firstly, the function of the product is subpar at best. The design is flawed and inefficient, resulting in very little relief for the pain and discomfort in my legs and feet. In fact, using the product has led me to experience more pain and discomfort than before I even started using it.

What's worse is that the design of the product itself is very lousy. It feels flimsy and unstable, and leaves much to be desired in terms of quality. After only two uses, I noticed bruises and sore spots on my legs and feet. This was not only uncomfortable but also concerning, as the product is meant to provide relief and rehabilitation, not cause injury.

In conclusion, I cannot recommend the OSIM OS-318 uPhoria to anyone looking for a quality product to help soothe and protect their legs and feet. The function and design of the product simply does not live up to expectations, and it has even been harmful in my own experience. Please steer clear and seek out other, safer options for foot and leg relief instead.

Looking for a product that can effectively provide relief for your tired and achy legs and feet? If so, it's best to avoid the OSIM OS-318 uPhoria at all costs. As someone who has tried this product firsthand, I can tell you that its design is extremely poor and its functionality is next to useless.

In fact, I would go so far as to say that using the OSIM OS-318 uPhoria is more likely to cause harm than provide any relief at all. I made the mistake of using this product just twice and ended up with bruises and injuries on my legs and feet.

It's clear to me that OSIM did not put enough thought or care into the design and development of this product. Its flaws are evident from the moment you begin using it, and it's simply not worth the risk of injury or discomfort.

If you're looking for a reliable and effective way to protect your legs and feet, I would recommend exploring other options. There are plenty of other products out there that are both safer and more effective than the OSIM OS-318 uPhoria, so be sure to do your research and make an informed decision.

I recently had a less-than-ideal experience with OSIM that I feel compelled to share. I had purchased one of their products that unfortunately had a PVC seat that ended up tearing after about a year of use. I reached out to OSIM about getting it repaired and was told that the PVC material is known to have a shorter lifespan and that another repair would likely be necessary down the line at an even higher cost.

Needless to say, I was extremely disappointed and frustrated. It seemed unfair to have to shell out more money for a repair that may not even last a full year. As a consumer, I felt let down by the company's choice of cheaper materials and lack of a solution for the issue.

Unfortunately, this experience has left me feeling like I can't trust OSIM as a brand. It's disappointing because I had heard positive things about them before this experience. I want to feel good about supporting companies that prioritize quality and customer satisfaction, but this wasn't my experience here.

Based on my experience, I would caution others before making a purchase from OSIM. It's important to do research and consider all factors, including materials used and potential repair costs down the line. While I can't speak for them as a whole, this particular experience has left a sour taste in my mouth and I will be hesitant to purchase from them again in the future.

When I first purchased my Osim product, I was thrilled! The design was sleek and modern, and it looked like it would be a long-lasting investment. Unfortunately, I quickly learned that this wasn't the case. After using my Osim product regularly, the PVC seat tore quite easily and I was faced with a $250 repair cost. I was shocked that the repair bill was so high, and even more surprised to learn that the seat would likely only last another year or so. Osim customer service informed me that the PVC material simply wasn't very durable and that more repairs in the future would be even more costly. As much as I loved my Osim product when I first bought it, this experience left me feeling disappointed and uncertain about whether or not I could trust Osim in the future. For the cost of this product and its subsequent repairs, I expected it to last far longer than one year. Unfortunately, I've decided to move on and try other brands instead of investing in Osim again.

I recently visited OSIM at Nex mall in Singapore, hoping to purchase a massage chair. Unfortunately, my experience with the staff left me feeling quite unhappy. Their assumption that we were only there to enjoy the free massage chair left a bitter taste in my mouth. It felt as though our intentions of making a purchase were not taken seriously, despite the fact that we had already prepared ourselves for the expense.

The staff's attitude towards us was disheartening, and it left me questioning whether we wanted to invest our hard-earned money in this shop. As someone who values good customer service, I was disappointed by the lack of effort put into making us feel welcome and valued as potential customers.

If the staff at OSIM had taken the time to speak with us and show us around, we might have felt more inclined to make a purchase. However, their inattention and disinterest in our patronage ultimately left us feeling underwhelmed.

I believe that the key to attracting and retaining loyal customers lies in good customer service. If companies fail to make meaningful connections with their customers, they risk losing them to competitors who do.

In conclusion, my experience at OSIM was less than satisfactory, and I hope that the company takes steps to improve the training and attitudes of its staff towards their customers. It is my belief that quality customer service is key, and that investing in it will pay dividends in the long run.

Unfortunately, my experience at OSIM's Nex Mall outlet left much to be desired. The staff's lack of attentiveness and customer service made the visit quite disappointing.

One of the major issues was their assumption that our sole purpose of visiting was to enjoy the free massage chairs. It was disheartening to feel like we weren't being taken seriously as potential customers. It's important that businesses recognize the value of every single customer, regardless of whether they make a purchase or not.

This poor attitude from the staff was off-putting to say the least. It made me question whether or not it was worth investing my hard-earned money at this establishment. What's the point of preparing for a purchase if the staff doesn't seem interested in assisting in the buying process?

I visited the Nex Mall outlet on the afternoon of April 24th, 2022. It's a shame that such a reputable company like OSIM would employ staff that diminishes the company's reputation. It's important for OSIM to develop a culture that emphasizes customer satisfaction and treats each customer with respect.

I truly hope that OSIM addresses these issues and takes the necessary steps to train their employees properly. I know many people who have purchased from OSIM and had a positive experience. It's unfortunate that my experience did not match their impeccable reputation.

Recently, I made a purchase from the online store OSIM.com and I honestly didn't have the best experience with one of their products. I received their ucozy neck massager, which at the first use seemed to have a malfunctioning on/off button. I found myself having to push it harder than expected to get it to turn off or on, which was frustrating to say the least.

Unfortunately, with my busy schedule and other commitments, I wasn't able to exchange it within the 7-day return policy - which, by the way, I found to be quite limited. When I went back to the store, they declined my request for a new one and I left feeling quite upset.

However, even though my initial experience with the product wasn't ideal, I will say that the website itself is quite user-friendly and informative. Their selection of products is diverse, catering to various needs and preferences. You can easily shop by category, by price range, and they often offer attractive deals and discounts.

Additionally, when I reached out to their customer service team to express my concerns and frustration, I was impressed by how quickly and efficiently they responded. Although they couldn't accommodate my request for a refund, they tried their best to offer solutions and ease my frustrations. I appreciated their promptness and professionalism.

In summary, while my experience with the ucozy neck massager was not enjoyable, I appreciate the efforts made by the OSIM team to rectify the situation. I would recommend their website to others who are interested in purchasing massage or wellness products, as they have a wide variety of high-quality, innovative products to choose from and a responsive customer service team.

Recently, I had an experience with OSIM that I just had to share. I purchased a ucozy neck massager from their website, osim.com, and unfortunately, the on/off button seemed to be malfunctioning on my first attempt to use the product. It was definitely a frustrating experience, as I had to push the button extremely hard to try and get the device to turn on and off.

As I had missed the seven-day exchange window, I was disheartened to learn that the store had denied me a new product, despite my frustration and inconvenience. I left the store with disappointment and anger in my heart.

However, I decided to reach out to OSIM's customer service team via their website, and I am incredibly pleased with the outcome. The representative I spoke with was absolutely wonderful, and they arranged for a replacement product to be sent to me straight away.

The replacement arrived within a few days, and let me tell you, it was a night-and-day difference. The ucozy neck massager was now functioning perfectly, and it provided me with an unparalleled massage experience that left me feeling relaxed and satisfied.

Overall, despite my initial obstacles, I was blown away by the level of customer service I received from OSIM. The representative I spoke with was friendly, helpful, and responsive, and I felt valued as a customer. I have already recommended OSIM to my friends and family, and I am excited to continue using their products in the future.