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2.0 36 Reviews

Ortho Mattress Complaints Summary

9 Resolved
27 Unresolved
Our verdict: When using services from Ortho Mattress with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Ortho Mattress reviews & complaints 36

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7:17 am EST

Ortho Mattress Money back

I purchased a medium firm deluxe Pembridge mattress from Ortho mattress on 12/07/22 for 1,082.16. I was with a pushy salesman in the store and I allowed him to swindle me. Being a strike victim, I can be sometimes very nieve to scammers. When the bed arrived at my home, I knew within one hour this bed is defective. My neck, and entire spine was throbbing in pain. I called right away and told them this will in NO WAY work for me. They said I could return for a different bed with a 100.00 delivery fee. I went back and choose a different bed and same result. My neck is in major pain within 20 min. of laying on the bed. I am wanting my money back. This company is a fraud. It's only been 6 days and I am out 1,182.00

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6:00 pm EDT
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Ortho Mattress Warranty is junk

I purchased a mattress in July 2019. It developed some dips. Ortho sent 3rd party to inspect the mattress which I had to pay for. Mattress inspector came took photos and measurements of dips and submitted his report. Ortho denied it wit some crap excuse that my wood frame was the problem. That I had 3 slats instead of 5. Nowhere in the contract does it state a wood bed frame requires 5 slats. Not to mention a metal frame only has 1 cross bar. Complete bs they come up with to not have to honor the warranty. I had my Serta beauty rest on that frame for 6 years and no problem. 3 years and I have dips? Yeah. Because the problem is the mattress, not the frame. Bunch of crooks!

Desired outcome: Honor warranty replacement of defective mattress

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2:38 am EDT
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Ortho Mattress Queen mattress

We bought queen mattress with foundation in Nov 2020. The mattress as per description is more on the firm side and warranty mentions it remains firm for many years. But the mattress has become plush and dips very easily causing back, neck and knee pain problems. The fabric of mattress on the top is getting worn due to friction and adopts the color of bed sheet.

Desired outcome: We expected the mattress to last for at least few years. Please issue refund.

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Is Ortho Mattress legit?

Our verdict: Complaints Board rates Ortho Mattress highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 25% resolution rate for complaints about Ortho Mattress raises questions. Diligently reviewing Ortho Mattress's client feedback and resolution practices is recommended for those considering Ortho Mattress's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Ortho Mattress earns 84% level of Trustworthiness

Excellent Trust Notice: Ortho Mattress near-perfect at 84% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Ortho Mattress. The company provides a physical address, phone number, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Ortho Mattress has registered the domain name for orthomattress.com for more than one year, which may indicate stability and longevity.

Orthomattress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Orthomattress.com you are considering visiting, which is associated with Ortho Mattress, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Ortho Mattress have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Orthomattress.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Ortho Mattress has been found to only resolve 25% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
  • Orthomattress.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The orthomattress.com may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Ortho Mattress. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:23 am EDT
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Ortho Mattress Mattress

I have purchased a mattress from Ortho mattress
in 2013 with 10 years warranty. In 2015, the mattress started to pulge up and had lumps on each side.

contacted Ortho mattress and paid $60 for inspection fee. They had agreed to replace my mattress and I paid $99 delivery fee. The mattress they gave me was cheaper than the mattress I have originally purchased. The 10 yrs warranty still applies to the new mattress

About April 2021, the replacement mattress started to have bumps on each side of the mattress, even after turning the mattress frequently

contacted Ortho Mattress customer service, paid $60 again for inspection fee. Received a denial letter. Contacted Ortho Mattress Rep, Linda (she is the only one working there and she is very rude), she indicated because of the stains, the claim is denied. I have advised her that she is getting my claim mixed up with another customer's claim because I have no stains on the mattress and I use mattress cover all the time

Note: on the inspection report, "No Stains".

Linds agreed to replace the mattress. Delivery was scheduled on the 18th of August and no one called me regarding delivery. Called Linda many times with no response

Meanwhile I continue to sleep on a defective mattress (mattress with lumps) and that caused more body aches and lack of sleep

I have emailed Ortho Mattress VP, David Fleischman with no response. I have emailed him again (8/25/2021) and have not heard back . I have also sent him photos of the mattress

Ortho Mattress delivery person called to schedule the delivery yesterday (8/26/2021). The delivery person saw the mattress and said "1, 2, 3" and kept pointing to the mattress, he did not speak good English. He than took the replacement mattress which I waited for over 2.5 months and left. Called customer service and left a message

on 8/26 Linda returned my call and said sorry we can't replace the mattress because of stains in a very rude voice

I have emailed her pictures of the mattress and no stains on the mattress

On 9/2 I have emailed Ortho Mattress customer service and received a reply from Leticia, supervisor. I replied back to her and was relieved that I don't have to deal with rude Linda anymore. On 9/3, I received a call from Linda. I asked her to please connect me with Leticia (her supervisor). Per Linda, Leticia is out until the end of the year and that she is using her email to reply back to consumer's complaints. She also use other co-workers email and pretend to to them. To use someone's identity is Fraud and misleading to consumers

I am asking for a full refund of the first mattress plus the inspection Fees and delivery fees and I will purchase mattress elsewhere. I don't want to deal with Ortho Mattress especially Linda. They are playing games, which is not acceptable.

Desired outcome: Refund

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8:35 pm EST

Ortho Mattress Not honoring 10 warranty. Mattress is defective!

We purchased a Cal King Club Signature IV mattress on 5/5/18. We paid over 1K. Right after 2 years we noticed my husband starting experiencing issues with his back and restless nights; he saw his doctor and found nothing wrong by this time it became obvious the mattress was sagging (when my husbande sleeps in a different bed, he has no issues with his back.) We filed a claim with Linda. We paid $60 to have the mattress inspected from an inspector of their choice; the claim was denied as they can use ANY reason to deny it and avoid having to replace a basically 2 year old mattress when we first noticed that the mattress was causing my husband back issues.

Desired outcome: Replace the mattress with a new one not a used one

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2:03 pm EDT
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Ortho Mattress Mattress

To whom it may concern,

My name is Brenda Speciale-Napier, in January 2020, I started looking for a much needed mattress. I purchased a mattress from Ortho Mattress in Cerritos California on Jan 19th (Entice PT Mattress). Invoice # 34-46373. On January 24 the mattress was delivered. With in 3 months the mattress started to cave in on both sides. I contacted Ortho and they sent out a inspector from Integrated Bedding group on September 18. It was noted he found the mattress has caved in by 3/4 inch. On September 25th I received a denial letter stating the warrant only covers it if the bed is 1inch or more defective. I mailed a letter to the CEO Kenneth Karmin regarding my complaint. I received a phone call from Letty at the Cerritos Ortho location. She agreed and said she would replace the mattress with a new and gave me a complete credit. All I had to do is go pick one out for the same price or pay the difference for a new one. And so I did! On October 15 a delivery of my new mattress, they brought in my house a mattress that was wrapped the same way he wrapped my old mattress. Was I really getting a new one, or was it used? I've bought many mattresses in my life, and they have all come sealed in plastic, not wrapped and taped, like this one did. The delivery company came and wrapped my old mattress in plastic, and took outside. The delivery guy told me there was a stain on it, I requested him to unwrap it and let me inspect it, he said no and there's nothing he can do. I needed to call Ortho and tell them. I called at 9:40 and spoke with Linda, she stated she could've override many because the driver said there was a stain. I requested for management to call me. At 10:04 I received a call from Letty at Ortho mattress in Cerritos, I explained to her the driver declined me seeing the stain, and I had my husband, my neighbor and myself look for this so called stain, (witch I use a very expensive mattress pad) and we couldn't find any stain. Letty said she would send another inspector out. The appointment is scheduled for Oct 20th.

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Mattcinema
, US
Dec 11, 2021 1:01 pm EST

Hey Brenda, I would like to also write Kenneth a letter and ask for a refund and to return my mattress and to never deal with Ortho again... can you email me? matt@mattrodgersmedia.com

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4:24 pm EDT

Ortho Mattress Faulty mattress

My wife and I Purchased an Ortho mattress Mid January of 2020 We have used this mattress for 9 1/2 Months and is has developed sags
so bad I can no longer sleep on it without having back pain in the AM this was a $2000.00 purchase and you would think I would get a little more service I called the store where I purchase the mattress and box spring and Talked with the Salesman David, he at first put me trough the company line that I would have to pay the $ 60.00 service fee after a half hour of talk he relented and called customer service and ordered the inspection at no charge, The customer service manger called me and pointed out several times how this was not their policy to do this at no charged and said she would call my wife soon to set up the inspection and a week and a half later the showed up
did their measuring and came up with a 3/4" dip when I have Pictures where we measured with straight edge an show at least 2" of drop
I know based on reading the other case histories That this is an exorcise in futility but I had to try
Unless I get some kind of satisfactory response I will embark on a social media campaign to let every one know how worthless Your "10 YEAR WARRENTY " really is
Dave Napier
[protected]@endzonemortgage.com

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2:48 am EST

Ortho Mattress ken gituma of ortho/sit n sleep and hostile training.

As a former employee in the mattress world of Los Angeles, take extreme caution who's going to be your retail salesman. For anyone looking for a new mattress in Southern California, beware this bad boy by the name of Ken Gituma (photo attached). Last I checked, he's working for Sit N Sleep or perhaps back again at Ortho Mattress. Be very gracious you stumbled upon this review cause it's going to save you the hassle of getting told, sold and closed by an overly aggressive shady salesman.

Shouldn't you decide what mattress is best for you? Regardless what you WANT, he's going to dictate what you NEED instead and close you on the spot regardless. You need time to think about making an expensive purchase? Hesitant to spend thousands of dollars on the spot? Need to speak with the spouse before you decide together? Wanted to look around first because this is your first stop? Lol boy are you in for a treat! Sit back and hold tight but please allow me to start from the beginning.

I applied for Ortho Mattress on Craigslist back in 2013 and was quickly contacted by the regional manager David Fleischman. He's another carnival ride that needs to be exposed so i'll save the best for last. Hired quickly and was directed to training in Santa Monica store 9 on Wilshire blvd. I was the first to get there and Ken arrived shortly after to unlock the back door. He's the new hire "trainer" by the way. Saw me standing there and completely ignored me. He took a deep breathe as to say, "Great. MORE new hires. Here we go again." Not even a hello or a good morning as I approached him. Very cold and awkward so I introduced myself and stuck my hand out to greet. Barely gave me a glance and replied, "Hey." The look on his face was alarming. He didn't give a [censored] about me OR his job. Let's get this charade over with was the attitude so I knew problems were ahead. Can't blame him for hating to train new hires cause Ortho Mattress goes through employees like cheap condoms.

During his 2 week "training" course, I had to endure utter buffonery at its finest. Remember that one class punk in grade school who felt they were special and tries to goose feed others regarding their delusional views on religion, politics and society in general? This idiot makes up his own selling regime like a fanatic Muslim. Very hostile and here's an example. First thing out of your mouth when a customer enters store is this, "What size mattress you looking for?" Proudly boasts that it shows authority and the salesman is in charge! Saw how he presents to customers daily and it's pure comedy.

There wasn't a single day that goes by without a fight. Took a piss while he was with a client. While in bathroom, another client came in very briefly and soon left. He blames me when I came out. He goes, "You missed a client! Could've been a tempurpedic sale! You're never around when help is needed!" What kind of a veteran salesman needs help juggling 2 or more clients at the same time? You can't even take a piss without him finding a way to blame you. Here's my favorite part when we're scheduled to work on the same day. He calls me half an hour before he shows and asks me if I can vacuum his floors. He's at the store 5 days a week and never bothers to perform his own duties. Specifically waits for me and wants me to do it on days we're paired.

So here's going to be your experience if you're mattress shopping at Sit N Sleep (or Ortho Mattress) when he's on shift. Once he determines your mattress, you're going to decide whether you're going to buy or need time to think. OVER HIS DEAD BODY! NOT on his watch. He already decided that you're going to buy TODAY and he isn't going to take NO for an answer! Here are few of his busting your ball questions. Ahem. "What is there to think about? Didn't you say you needed a new mattress? Isn't that why you're here? You're going to buy a mattress regardless so why not this one? I mean at the end of the day, what's really the difference from this mattress and others down the street? You're already here, right? What's preventing you from deciding RIGHT NOW at the moment? Is it the price? Is it the mattress? Am I not giving you a good deal? If not, we can pick out another one so what's the problem?

If you express hesitation then expect [censored] to escalate because he's all about winning and NO is not in his vocabulary. I've seen full blown arguments between him and customers about buying his mattresses NOW. Goes something like this. "I mean I'm trying to help you! You said you need a mattress so here we are! I can help you pick out another one! Look I'm giving you a great deal! Ok fine, let me toss in a few pillows! How's that? You need a bed frame? I'll include that as well! I'll even waived out the tax! Ok look, my final offer is free shipping. We got a deal?!"

If you say NO to all that then you'll really be asking for it! If he's like that with customers, try to imagine how he treats co workers. Especially ones he thinks he's in charge of. Anybody who walks out without buying a mattress, he demands an explanation cause it's all considered my fault. If I did my job correctly, they would've bought on the spot. No excuses. "So what happened there? Well why didn't you do THIS? Why didn't you do THAT? Well you should've said this or that! How come you didn't get me?! I would've been able to close them!" Always getting accused, blamed and criticized as long as customers leave without making a purchase became a daily routine.

Don't even get me started on the amount of trash he talks behind your back. If he does it to the employees, you bet your sweet behind he's doing it to you the instant you leave without making a purchase. Seen and heard it all first hand.

Here's a bit of a relief. On how he got FIRED! He screwed up a sale somehow and basically had a mattress delivered without collecting payment. Some lucky owner received a brand new mattress worth over 2K and money was never even collected. Talk about the mother of all screw ups. So that was the end of Ken Gituma at Ortho Mattress. But now you can enjoy his hostility at Sit N Sleep of Southern California! Who's prices are just as high as Ortho Mattress if not higher!

Ladies and gentlemen. Kindly allow me to give you a secret. The world of retail mattress stores are dying. FAST. Their prices are literally marked up 4 to 5 times of manufacturers cost. Let me break down why it's marked up so high. You the consumers are not only paying for the mattress, you're also paying for the stores utility bills, employee wages, profit for the company and profit to the manufacturer. They're so ridiculously expensive, we use to have vendors stopping by and complaining about our prices because nothing was being sold! That's where the salesmen would get blamed for not knowing how to sale instead. Brilliant. I personally got written up as punishment because my sales were too low for their standards. Never mind the fact that I was stationed in a rat hole filled with poor selection of merchandise, giant cockroaches, moldy ceilings and dead mice in the parking lot. Don't believe me? Check out this YouTube link here regarding roach infestation in their stores. Let's hope your mattress comes clean and bug free!
https://www.youtube.com/watch?v=5iRTJ69dJ-M

Ortho Mattress N. Hollywood, .ca.
Cliff McKinley seems to think it's in your job description to vacuum up roaches.. Has the regional manager in the San Fernando valley.. This is not the only store that's like this either.
www.youtube.com

Many mattress companies are going bankrupt because shoppers are becoming more sharper in selection and prices. Every walk in customer I took basically identified the mattress they want and immediately went online to compare prices on their smart phones. Right in the store! Took no more than a few minutes and they walked right out. Can't blame them considering online is where the best prices are. DUH. You buying a mattress from a retail store is you basically getting robbed. The corporate way. It's way overpriced and a complete rip off.

Not to mention, online has all the best selections available where actual retail stores don't even carry. Bottom line is THIS. The online Mattress in a Box industry is dominating and killing retail stores. They're all super cheap and just as comfortable. Most have free shipping, free trials and free returns. Not to mention money back guarantees and complete hassle free warranties. Mattress in a Box online is basically ordering take out and getting free delivery. Instead of going to a expensive restaurant with limited portions, high prices and tip, you'll have the same goods delivered right to your doorstep for absolutely free! And if you don't like it, they all take it back for free! Retail mattress stores NEVER did this! Last I checked, they don't take returns but offer a one time exchange. If you're still not satisfied, then you're stuck and kiss your thousands of dollars goodbye to all the shady salesmen operating those stores.

Math isn't difficult here. High prices in retail stores and getting hustled by hostile salesmen like Ken Gituma isn't a great deal. Rather, it's you getting screwed. Memorize his picture attached at the bottom! Why risk buying a mattress in a retail store you potentially won't like by someone you won't like? A complete waste of time, effort and money. And to realize he's mouthing off behind your back for not buying his mattresses on the spot is insult to injury. I'm not getting paid to write this so all these details is coming from the heart. They put me through hell and customers as well. How I so wish a review of this nature would've been around prior to me applying for Ortho Mattress. I can finally state that I take great pride to present you this experience. Retail stores are dead and everything is online. Online Mattress in a Box saves you the time, price and all the unwanted hassles. Most importantly, saves you from the likes of Ken Gituma! Beware and good luck!

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2:56 pm EST
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Ortho Mattress warranty replacement

Was just informed by jillian that she was sorry for the "inconvenience" that they would not honor my warranty and after tracing back all my correspondence with rep. Linda realize that the denial was in place before they even received the report from what is called an "independent" company which I was told I had to pay $60 to inspect my product... It is not an independent inspection is they are the company ortho contracts with. And on top of it, the inspector ripped open the bottom of the boxspring so now my product is in worse condition than before I reported the default.

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Update by Kimberly D M
Feb 19, 2020 1:32 pm EST

Purchased a good mattress, boxspring and frame from Ortho, had it delivered and set up by Ortho in a guest room with rare use. No children or pets in my home. 4 years into my 10 year warranty, a guest informed me the bed sagged. Informed Ortho and was told I had to pay $60 to have the company they use inspect it. Even though I didn't want to pay to have the warranty stand, I did because i was so sure it was defective and would be replaced. They denied replacement for ALL false reasons and blame placed on me except in the end 1 that was true. I indeed removed the tags on the mattress which voided my warranty even though they first claimed it had a stain but then retracted that after the pictures proved it was in perfect condition, said the frame was bent which I assume if true (cannot even see a bend!) was from he sagging mattress, said the boxspring had a broken piece of wood that is in the exact spot of the sag (which I assume happened from the sagging mattress?), said that and I quote, "Something happened in my home", said this would not happen under normal use and on and on. I agree it would not happen under normal use and my bed has had WAY LESS THAN NORMAL USE which exactly why it is defective. To stand behind a warranty, they state it must sag over 1 1/2", the report I paid $60 for states it says 2 1/8". Was also informed that the frame only has a 1 year warranty and because I did not inspect it after a year, they would not Stand behind the warranty. Was also informed that many people purchase mattresses from elsewhere and try to use the Ortho warranty! My response was that I am sure that happens which is why I keep all receipts, warranty info, etc. this is a complete bogus list of false reasons Ortho is not standing behind their product other than the fact that I removed the tag (what a joke). I probably would not spend my time writing all these reviews except for the fact that Linda and supervisor Jillian both tried through many false claims to blame me and/or my actions for their faulty product. Stains, something happened in my home, I didn't inspect the frame, I didn't rotate the mattress, etc...an don top of it, the inspector ripped open the bottom of the boxspring to take pictures so now I am even worse off because it now has the bottom all hanging down. When I asked Jillian what I should do about the now ruined boxspring she said she had no suggestion...on my 5th review. I do not believe I have ever tried to use a warranty before and I have never written a poor review but, when that made false claims blaming me, I am on fire.

Update by Kimberly D M
Feb 19, 2020 2:48 pm EST

It is not just an inconvenience, it is a scam and false advertising for a quality product and a warranty they is not usable due to a “removed mattress tag”. The first 5 reasons I was given were stains, lack of support, lack of frame inspection after 1 year, something happened in my home, wouldn’t happen under normal use, frame bent, only sagging 1 1/8” (it is 2 1/8”) are bogus. On Feb. 10th (3 days after inspection) Linda’s email said I could call her to discuss denial so I called to inquire about the “denial” and she said she had the wrong customer. She had not even received the report! Then when I called to discuss it once i received the actual denial, she said it was due to a stain and when I told her to look at the pictures she said she had the wrong customer again. The 1 missing label is a bogus excuse to not stand behind your product and warranty and as I track back all my correspondence I see the denial was always in place. It is not an independent company for inspection when ortho tells me who I have to pay to do an inspection. It is obvious this is the mattress, boxspring and frame purchased form Ortho and the many excuse for a faulty product putting blame on my actions are insulting.

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Customer Service Ortho
Feb 19, 2020 2:12 pm EST

Kimberly,
I am sorry your mattress was not approved by the 3rd party inspection company for a replacement. The inspection company cannot approve a replacement due to the fact that they could not verify the product was an Ortho Mattress product. The reason why the Ortho policy card states PROOF OF PURCHASE AND READABLE LAW LABEL IS REQUIRED FOR ALL WARRANTY CLAIMS, the inspector has to verify the product he is inspecting is the same item from the invoice you submitted for a warranty claim. The inspector was not able to do so. The law tag provides specific information, manufacturer, model, and date of manufacture. Without the law tag information I am unable to replace the mattress. I apologize for the inconvenience.
Kind Regards,
Jillian
Customer Service Manager

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8:40 pm EDT

Ortho Mattress mattress cooling medium temper pedicure

I walked in Amon 8/17/2019 and was approached by Stephanie the "store manager" each store has their own store manager apparently which means that they have one soul worker working in that store each and every day. I sat and Kaye's in most of the beds till I figured out what I loved, the bed that I fell in love with was just a bit over 3200, 00 and too costly but Stephanie said I could purchase one of her floor models at her other store and so she showed me what it would look like and feel like so I untrusted my purchase to her because she did it is the exact but last years model.
After still questioning her for over an hour and spending iver 3-4 hours in the store I made the deal and she opened me up their cc card which I didn't need only for the matress.
The next day I receive the matress filthy as in black, and it's a firm as in hard which mine was a medium for my bad back and they took my matress and out it in the dirty street with no plastic bag! So they put the new one on my bed and it's gross and hard as rick and old and not even close to the one in the showroom that Stephanie had showed me, so I called Stephanie and she told me to REFUSE the bed! Which I did in the meanwhile they brought me back my 8 month old matress filthy gross with bugs all over it and I can't belive the company will not make good on this whatever to my liking. Now I have a home credit card I can't use, my credit is lowered and I have no mattress and a dirty mattress which I also can't use. In fact the regional director manager called me to make sure I know who he was and was very Kurt with me and said we are done with you and not going to help you out. Well I am not done with them if I have to hire a Pr firm and a lawyer what they have done to Somone who is so sick I am appalled. They Don't care about their clients and I believe in bad karma and there are hundreds of retail matress companies that will take better care of you than them and be honest with their clients. Good luck 🍀

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10:33 pm EST

Ortho Mattress pembridge ii firm mattress set

My problems with this bed began as early as my 2nd year of ownerships but at the time I read the warranty terms and I knew it didn't qualify "yet". It eventually grew worse and worse until the poor quality of the mattress was negatively affecting my sleep. Still I waited until it had gotten so bad, the depression so big, that I knew they could not deny my claim.

They did so anyways claiming the bed was "soiled". I dispute that claim, I specifically purchased the bed protection kit that was upsold me. The only time the mattress was not in the covers is when those bed protectors were being washed. There was no soiling at all as the mattress was well maintained and protected within the protector they upsold me specifically claiming it was needed in case I needed to warranty the mattress.

Overall I feel they had no intention of supporting their warranty at all and were looking for any excuse to deny my claim, despite inspector comments how bad the mattress was, salesmen's claims that the protector would preserve my warranty, and their claims on their website concerning the "10 years" of support they provide.

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6:43 pm EDT
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Ortho Mattress bad mattress or box spring aireloom and abusive salesperson

Customer: David [removed], Invoice 09-17609, date of purchase 4/12/17, salesperson is Matt #559.
We were verbally charmed by Matt who told us we were buying brand new - 2 Aireloom Mattresses and box springs that would be delivered from the warehouse and not floor samples. I did not realize the invoice had floor sample noted and I signed it. When delivered the delivery person said they were brand new. On 5-31-18 we noticed sagging on one bed, called Matt and he was very abusive and used the F word and said you bought floor samples. I called Ortho Mattress and spoke to Linda Perez who confirmed the items bought were brand new but could not do anything because invoice stated floor sample, and therefore no warranty applies. Then why did Matt provide a product warranty brochure describing mattress warranty to us. I appeal that since the product was brand new and not a floor sample, Ortho Mattress should provide a warranty for the products I purchased.
Please respond in writing.
David [removed],
[removed]

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Ortho Mattress Avant 12" mattress with adjustable frame

I only wish I had found this site before I purchased from Ortho. Two weeks ago I purchased a $2800 Ortho brand Avant 12" mattress with an adjustable bed frame. I truly do not think I have the same mattress that I tried out in the store for over 45 minutes, which was much firmer than the model they actually delivered. When the delivery guys arrived it was nearly 9 pm and they were non-communicative with me. They assembled the bed to their liking and did not give me an opportunity to give any input. The bed was assembled at the maximum height of 8", which I didn't realize until they had left. They also added the guard railings at the foot of the bed, which clearly stated on the assembly instructed of the platform to as customer if they want them installed. The railing make it different to secure the bedding each morning.

From the first night I slept in the bed, I felt like I was going to have a nose bleed because I felt too high up from the floor and I literally fell out of the bed onto the floor while making a trip to the rest room. I tossed and turned most the night and woke up with a bad headache, accompanied with muscle soreness. I tried contacting the store in Torrance about the bed being too high, because the one that I tried in the store was certainly not set up as high. The sales rep that assisted told me that I would have to adjust the bed down myself by removing the 3" leg extensions that were screwed into the 5" legs which gave it a total height of 8". Although I stand approximately 5' 10.5" tall, with the mattress and bed support made the bed ridiculously high. So at the suggestion of the sales rep, my husband and I tried to remove the 3" leg cylinders and found that only three of them easily came off. I am not sure why the fourth one was on so tight, but my husband or any other male in our household nor any of our neighbors could help us get it off. I then called the store back and the corporate office for further resolution and never received any response. The sales rep manager at the store basically told me it was my problem to get the other cylinder off and suggested I go buy an oil filter wrench, because if they had to come back out, it was going to cost $58. I could not believe that after spending so much money on this bed that the sales rep would act so unconcerned about helping us get the matter resolved.

We took the entire leg off the bed and took it into a local auto supply store, where one of the guys there courteously removed the extension off with one of the oil filter wrenches at no charge. It took him and two other guys to hold the leg while he struggled to remove the 3" portion of the leg. The auto rep said it seemed like it had been over-tightened on purpose, especially when I mentioned how easy the other ones came a loose. I guess the delivery men showed me a thing or two for calling in to their where house earlier that day to find out why they were running so late on my delivery time.

Needless to say, it has now only been a few weeks and I am definitely not satisfied with my purchase. The firmness already seems to be wearing off and I am already starting to wake up feeling almost as tired again as I did with my old mattress set. I feel that I am stuck as indicated when I called l the store manager and their headquarters with minor issues that never got properly addressed. Their policy locks you in without many options of relief once they bring the mattress out to your home. After viewing these complaints and further reading of their return policy, the customer will either deal with it or end up paying more fees to possibly get a replacement. Bottom line is I wish I had purchased my mattress from somewhere else that is going to stand behind their products and service.

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Ortho Mattress Sexual harassment - danny miller - ortho mattress manager

I filed a police report today against store manager Danny Miller for sexually harassing me while on the job and off. I didn't say anything at first because I didn't think it was that big of a deal. It was hard to go to work with him because he'd act is is nothing was going on around Larry or Henry. Everyone thinks he's just a nice guy but he in fact is a bad person. He started calling and texting me to check up on me when I didn't show up for work. Then he asked me for drinks after work. He got really drunk and basically started kissing me. I went with it at first but then he told me he wanted to have sex in his car in the parking lot. I told him no and that he shouldn't be driving or being so aggressive and that I didn't really like him like that. I also have a boyfriend. Danny told me he was taking an uber home then he moved closer to me and put his hand up my skirt and grabbed me. I was shocked and felt violated. I pushed him away and left. The next day at work he acted like he couldn't remember anything he had done and couldn't remember going out with me. Then things got creepy and he started telling me all the stores he's had sex in with older cougar customers that didn't have cameras in certain areas! I went home early sick to avoid him. He started treating me poorly at work and I eventually just quit because working with him was unbearable. I kind of just filed it in the back of my head as something I shouldn't talk about and how crazy that actually was to have a boss act like that. I started seeing a therapist that helped me understand the damage that incident has caused for me now that I have trust issues with any future boss and that I was indeed sexually harassed. She also encouraged me to file an official police report and to have Danny reported as a sexual offender. I want my voice to be heard and for my side of things to now be public. I will no longer hide in shame. I'm exposing Danny Miller as the bad boss he is. I contacted Ortho today but I'm pretty positive they will do nothing about it until the police contact them or Danny.
I am not the only employee that Danny has tried to bang. There are other female employees that he has had "relations" with not to mention while at work. He is also responsible for initial interviews so good luck with that if you are trying to get a job...go somewhere else!

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unhappycustomer2017
, US
May 01, 2017 4:14 pm EDT

I'm glad I read this. I had a horrible experience with this store as well. I believe Danny was the salesman our purchase. I wish I had read this before buying from the store last year. The follow-up to my transaction didn't feel professional at all. Thank you for sharing.

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Ortho Mattress Mattress company - 8069 beverly blvd los angeles, ca 90048

I'm only leaving 5 stars so that yelp publishes this review. Me and my husband went to Ortho to check out mattresses and had to think about it more because we found their prices to be on the high side. We went back with our son and could not see any employee in sight. The store is rather large however we heard moans and banging come from the bathroom. My husband and son called out the obvious that the store employee or employees were having sex in the public restroom. We were shocked and didn't find it at all amusing. In fact it was downright disrespectful especially considering our son was with us. My husband rushed my son out of the store. As I was walking out a man with a beard and longish brown hair came out adjusting his shirt and pants. He looked shocked as we were exiting. Yeah, your caught. I am reporting your store to the BBB. You are a mattress store not a hotel. I can't imagine what must happen on your mattresses once the store is closed. I'd love to see a black light investigation done on your mattresses. I've also submitted a complaint to the store headquarters as well. The sales girl that was helping us can't remember her name was long and foreign, was no where in site. I'm assuming that was the female in the bathroom but who knows! We didn't stick around to find out. We are disgusted with your store.

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Ortho Mattress SCAM Employer -Beware!

I applied for Sales Manager position in Santa Monica at the beginning of 2015. After submitting my resume a recruiter called to set up a phone interview. The next step was to meet with Regional Manager for my area. I sat through the interview which was about 10 minutes total and was interrupted several times. I realized that the job at hand was really for an entry sales associate position paying no more than $14 hourly.

They lie to you and claim you can make $25-$120K. It’s a SCAM, truth is that no one makes that kind of money there. The most I made while there was about $33k and I was scraping by in life. No negotiation, you are told what the hourly and commission % is upfront no matter how well you perform during probationary months. You can only qualify for a Sales Manager position after hitting impossible sales goals (6 to 12 mo) as a sales associate first. Don’t bother applying if you don’t have a car. On float days you never know what store you will end up at.

Ortho operates a micro staff therefore you can expect to be overworked for 10 hour days, low pay, extremely long hours, higher than average mattress prices, incredibly low customer traffic unless, poor work environment and a tiny pay check with no room for growth. You will be asked to work weekends and holidays without overpay. Commissions are impossible to track and always seem like less then what I had expected. The company changed the commission structure while I was only 2 months into my job.

I am extremely surprised Ortho has not been taken to court already for multiple labor code violations. I’ve worked with Henry, Larry, Danny and Alex who were all nice guys however lacked the skills and maturity to make it a worthwhile environment. Managers were often absent where you could find them smoking weed in the parking lot or talking on their phone.

Overall management were under qualified for the position title, unprofessional at times, poor communicators, lazy structure, bad company culture and abuse of power (Henry-Son of Owner.) I was often uncomfortable while witnessing SM Store managers (14/15) flirt relentlessly with the few attractive female co-workers the company had. I was privy to MANY inappropriate conversations and comments made to my co-worker (Kat) and also her disappearing acts with mgrs. for lunch while I babysat the store. It’s no surprise that she does not work for the company anymore. I watched the VP of Sales/SM Mgr (Danny ) hit on trainees and customers while working with him. He was a fun guy to work with. He told me one time that he slept with a married customer multiple times after selling her a mattress as encouragement for me to flirt with female customers for better sales (even though I have a girlfriend.) They have had sexual harassment law suits and begging for another! Slimy work ethics to say the least. The best people you could hope to work with if you get a job at Ortho are Henry or Alex. I highly doubt that any of the mentioned employees still work for Ortho with the exception of Henry.

There is LOTS of down time. The traffic varies and most of the time you are doing nothing. My biggest responsibility was opening the door in the morning. I have photos of a co-worker who actually fell asleep at his desk around 2pm, it’s that boring. I was eventually transferred from the SM store because I did not reach my sales goals. They moved me to a farther out store from where I lived knowing I did not have a car. I eventually quit. This is what you get when you work at Ortho. I will agree with EVERY negative review on this company. Ortho rips off customers and employees as well, I’d never work for their company again.

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Carol Tonast
, US
Oct 20, 2016 1:49 pm EDT

Horrible shopping experience.

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Ortho Mattress Beware David Fleischman at Ortho Mattress

I suppose a more fitting title for this experience is My American Horror Story at Ortho Mattress. For all you customers who got ripped off, allow me to express that you're not alone. Ortho does exactly the same to their employees as well. Before I explain how, my tale began when I got interviewed by David Fleischman (current vice president of sales). He's a dead ringer for Family Guy's Mort Goldman minus a hundred pounds but add the nose of Captain Hook from Peter Pan. Really impossible to miss. "Let's get this over with."

Get a load of some of their policies first directly from the owner. This company bans all pc, smartphones, laptop and etc. Heard some guy got written up or fired for reading a book on his Kindle Fire during his break or downtime. This law came into effect when a few employees had no idea Ken Karmin (owner) walked into their assigned mattress stores and ignored him while goofing off on their laptops. So instead of just disciplining those specific employees only, we all got punished. The top enforcer of this policy is none other than David F himself. If you ever want to see a guy throw himself into a fitted rage in a manner of seconds, let him catch you with a laptop. Another policy is the banning of everyone from making discounted employee purchases directly from the vendors which we're supposed to. This punishment was initiated when a few crook employees abused the program and bought numerous matts at 75% off (our employee discount) just to sell them at full price online through Craigslist. They were uncovered and naturally fired but to ban everyone from making any future purchases for themselves is just thoughtless. Imagine a kid in grade school not doing his homework while we all did but the teacher flunked the entire class just to punish one student! Ladies and gentlemen, these are just the tip of the iceberg.

My first write up was when I used my pc to close a sale by comparing prices online for a customer who asked for proof that we had the best deal before he decides to purchase. I showed him other online retailers who had the identical mattress and I offered him a better deal so he gladly became our customer that day. My second write up is when an elderly couple walked in and informed me that they have a insect problem but don't know what the bugs are. They are in the process of buying a new matt but just looking around for now because they already called the exterminators to inspect their property. I asked, "Could it be beg bugs?" They didn't know what they were so I reluctantly took out my pc and googled pics for them. They confirmed it was and I shared my horror story with them regarding my personal experience with beg bugs from the Commodore Regency in Downtown LA at 4th and Lucas which wasn't far from their residence. I assured them it wasn't their fault and even shared photos of myself that I saved on my laptop containing multiple bite marks that shook them both to the core. I described that fumigation is ineffective because they dig deeper into the walls to evade and multiple once they emerge. I tried that twice and the problem persists or worsens. The only way to eliminate them is by thermal heat treatment of the entire house which can costs thousands in the least. I firmly recommended that if the bed is the source of the infestation, it must be replaced immediately without further delay. Save your money from the exterminators and invest it towards your new mattress. The more you wait, you increase the possibility of them spreading throughout the entire premise beyond your bedroom. They discussed briefly in their native tongue and eventually took my advice and made a smart purchase. Shook hands and thanked me for the service while inviting me out to their downtown jewelry store. Told me if I or anyone in the company needs anything, give him a call anytime and he'll happily repay us the favor. David walked in shortly after and I obtained my 2nd write up.

My third write up is for low numbers in sales but numbers are dictated by the amount of walk-in traffic and that is determined by size and location of the store. If store display is poor due to the small premise making mattress selection highly limited, sales would naturally be affected and limited as well. In the entire West LA region, this smallest store on Pico Blvd. and Overland Ave. has the poorest choice of mattresses available. This store lacked GS Stearns, Beautyrest Black, The Grand Bed by Tempurpedic and a vast number of high price items. When I requested some from the warehouse, a top executive plainly asked, "Wait, you really think that bed is capable of being pushed out of THAT store? No, I don't think it's wise." Even THEY know so why did I get blamed?

The fourth one is probably my favorite. I was at the Ortho Santa Monica store next to Izzy's Restaurant and received a call from David Fleischman. He asked me to look up an invoice containing a Pacific bed that was sold recently. Try to keep in mind that I was usually stationed at a rat hole Store 33 on Pico Blvd and Overland where nobody walks in. Weak selection for me to present so my knowledge of full inventory isn't very keen. I replied, "The Pacific? Is that a new mattress? I never heard of it." Apparently those were poor choice of words to the Vice President of sales at Ortho Mattress. Anyone ever seen Tropic Thunder with Tom Cruise as Les Grossman? This is precisely how David Fleischman responded. He goes, "Whuh? What do you mean you never heard of it?! It's not a mattress, it's a BED! Wait a minute! How long how you been with this company?! Fourteenth months, right?! You been here for over a year and never heard of the Pacific Bed?! It's a manufacture! You know, you would think for someone who can't even hit commission every month would at least take some time to familiarize our inventory better!" Wow folks. How's that coming from your local Southern California mattress provider?

I was almost inclined to say, "You left me to rot in that sinkhole after your fired Paul and I see more cockroaches per day than people walking in. I don't make any commission money here because there's no money to be made here at all. All I do here is babysit for you guys and this is the thanks I get?" That was at the very tip of my tongue but I decided to swallow it instead. I took a deep breath because I was done with this company anyways. I later sold a latex bed and decided to chill on the Tempurpedic Grand Bed and had my forearm resting over my eyes because the lights were too bright. Heard someone sat down with paperwork on the next bed and looked up to see it was David himself. I said, "Hey David." He replied, "What are you doing?" I was puzzled and asked, "What do you mean?" All I remembered was his glare and he asked, "You taking a nap?" Of course I thought he was joking and I replied, "No, what are you talking about?" David goes, "I just saw you. You lying to me now?" I said, "Wait a minute. I heard you when you sat down and verbally greeted you did I not? How could I have done that if I was sleeping? When I addressed you, did you think I was sleep talking? I heard and saw you sitting there." He goes, "Well it's because I was making some sounds. And do you really want to make matters worse by arguing with me?" I was about to say, "I always leave the back door wide open (Probably not wise because the bank next door was recently robbed). You would think if any employee was going to sleep, we have enough sense to close that door first so we can actually hear who's coming in." But why bother? As I mentioned earlier, I was done. Of course he wrote me up as usual but this time something inside of me snapped. I was going to quit anyways and especially after how he yelled at me over the phone earlier, THIS was the final straw that broke the camel's back.

Two weeks later around 7:30 pm on Saturday April 12 of 2014, I was terminated by David Fleischman. He walked in from the front door because I made a habit of locking the back door at night. This petite store on the corner of Pico and Overland has crazy bums yelling and fighting with the parking attendant from across the ally so it gets dangerous at night. He casually strolled in without saying a word and had my final paycheck in his hand. The final showdown has arrived. I told him, "Let's get this over with." That's his famous line to me every time he writes me up. It was kind of sweet to finally stick it back to him. He mentioned my attitude was unbelievable. Really? Looks like I've finally learned something from him after all. The only thing I recall was his sarcastic tone and non stop eye rolling. Trust me, he doesn't hesitate to let you know you overstayed your welcome. Finally he goes, "Come on, come on! Let's get this going." Waving me to get out. I wasn't just fired, I was kicked out. Don't let his wiry stature fool you. This guy is as hostile as them come. I been warned about him from all the previous ex employees but I never believed them until I found things out the hard way myself.

That same evening as I got home, I randomly called a few co workers (now ex employees) and they notified me that David had already called and informed everyone to change the door lock combination. This is done to prevent past employees from stepping back into the buildings. He also said, "I don't know which one of you are friends with him but don't ever let me catch him in any of my stores or any of you talking to him ever again." Classy guy this David is. Anyone interested to buy a mattress from your friendly Ortho retailer yet?

Ortho Mattress of California goes through employees like cheap condoms. Let me briefly provide all the individuals who were fired or lightened up and quit. They would be Amir, Peggy, Paul, Larry, Sho, Kejah, Steve, Skylar, Asian Claire, white Claire, Will, Max, James (owner immediately begged him to come back), Tom and Mike. Jerry died of cancer probably because Ortho worked him to death and this small list is ONLY in the West LA region alone that I'm aware of within a single year! Man I was changing that damn combination lock every month or so.

Here's the best part where employees are always getting ripped off. DO NOT expect them to pay your bonus for the month. You're lucky enough to get some commission alone! James (current trainer and great guy) quit because Ortho has too many false promises. Immediately left the company because of shady ethics of not paying bonuses when due but Ken (owner) begged him to come back because James is one of the best salesman. Ken asked David Fleischman at the scene, "You didn't pay his bonuses?" Where David replied, "I was about to get to it." Yeah right. David later went and repeated the same thing of not paying bonuses to Tom in Santa Monica (our top GS Stearns seller). When Tom asked why he did not receive his much earned bonus, David replied that the percentages of the month was off by .09 % or some BS. After that phone conversation, Tom sat motionlessly in his office chair completely frozen for 15 minutes. Later called me in the week and said he couldn't sleep that evening and was up all the way until next morning at 5am. Tom knew something was wrong and later demanded an audit. David eventually caved in and agreed to pay.

Here's another way you're going to get ripped by Ortho. You work 50 hours a week and your overtime pay is STILL just 12 bucks and hour! As I've mentioned earlier that Ortho bans employees from making direct purchases from vendors. If employees are buying a mattress, we must buy from Ortho warehouses only where we are charged an additional 25% mark up so Ortho can make money off its own employees!

Still interested to work for Ortho? They aggressively post new listings daily on Craigslist looking for highly motivated sales individuals all over Southern California. Here are some of their claims on their ads. It states, "HUGE opportunities for growth within the company. Our Team prides itself on being the most positive and welcoming team within the company. If you want to make good money, and make a couple good friends along the way, come join." Ahem. Please allow me to intervene and object that those claims are 100% COMPLETE HYBRID HORSE TURD. First off, you're hired as a FLOATER! Meaning, all you do is simply work the off days of existing store employees all OVER THE ENTIRE WEST SIDE REGION! If Mike is off Mon and Tues, your ### is stationed there on those days and if Danny is off Wed/Thurs, guess where you'll be going? At this rate, maintaining a steady client base is impossible so all you're doing is babysitting the off days of current employees all across Southern California. And how much damn money you'll supposedly be making depends on which store you're in. Some large showrooms with full mattress selections obviously attracts all the walk ins who buy while tiny hole in the walls that are dead will attract nobody except ### roaches.

I've worked the health club industry before and people who visit and join depends on facility and its amenities. One club is very old with limited machines and doesn't contain a wet area (pool, Jacuzzi, sauna, steam room). There's also no security outside so cars are constantly being broken into. Across
town has a brand new facility with security outside and a full range of up to date equipment along with a complete wet area. Geeee, which one would you consider joining?

The same applies to all the Ortho stores across Southern California. Larger stores with full selections and convenient parking always gets the income while the smaller stores with limited selections struggle endlessly with no results. And speaking of parking, you better watch who's parking in your spots. Because if the owner suspects employees are allowing customers of other businesses to utilize Ortho parking spaces, it's automatic termination on the spot. Happened in Santa Monica where owner arrived so excited to see his entire parking lot completely filled just to be greeted with nobody inside the store except the manager on duty. Owner asked, "Where's all the customers?" Manager replied, "What customers? There's nobody in here except me." Ken responded, "The entire parking lot is full! What do you mean?! Are you allowing those restaurant patrons next door to park in my spaces? Is the restaurant paying you off with free food?" Needless to say, manager on duty was fired immediately. We didn't really care anymore because people were getting fired left and right. Why do you think they constantly post new job listings on Craigslist daily? Ortho has a revolving door system that never stops spinning with an turnover rate unlike anything I've seen or heard. The only company that remotely comes close to comparison is Amy's Baking Company in Scottsdale, Arizona. Please check the videos on YouTube if you dare. Be warned though. This restaurant and ownership scared Chef Gordon Ramsay away!

Let me warn everyone about some of the other dangers of Ortho Mattress stores. Store located on 10672 W Pico Blvd, Los Angeles, CA 90064 has dangers every consumer should know about. DO NOT waste your time visiting this store because it's the smallest in the West LA region with the poorest selection. More importantly, know that all crevices outside are continuously laced with rat poison because this hole in the wall has a rodent problem. Ortho uses Orkin pest control but it's ineffective.

If you're brave enough to venture inside the store, prepare to be greeted by giant cockroaches normally around the desk area. Had one nearly crawled up my slacks while another crawled up an co workers arm while he was doing paperwork. These problems originate from The Sixth Restaurant next door and the raw seafood and junk they toss in the bins directly behind the mattress store. To make matters worse, the owner and kitchen staff of the restaurant has serious beef with Ortho. They would make a daily habit of parking in our spaces and telling customer to use our spots as well and ignored my warnings so I contacted parking enforcement. Everyone including staff, owner AND patrons combined received a total of EIGHT tickets at $75.00 each. Owner did storm inside with ticket in hand and was fuming. I replied that everyone was warned numerously without compliance so I had no choice. Found out that my care was dinged on 2 occasions intentionally by the infuriated kitchen staff when they tossed out the garbage. So don't ever let any staff member of the restaurant catch you entering the store with your car outside unattended. They feel they have the right to utilize our spaces and will potentially target your vehicle if you're mattress shopping inside. Don't say I didn't warn you. One older cook called me crazy so there was an verbal altercation. Almost got into a fist fight so trust me when I say that blood is bad at this location. You park here at your own risk.

I could continue further but writing a book is taking too much of my time. Anyone enjoy sexual harassment in the workplace? An female Ortho salesperson was groped by an store manager so a lawsuit was filed involving Gloria Allred. Heard the employee received six figures as the settlement because Gloria don't play. If this still isn't enough, do yourself a favor and read their glassdoor.com reviews which consists of negative reviews all by employees. Don't be shocked to be greeted with 1 star reviews. One employee posts, "Ortho is the worst slave plantation to work for." Unfortunately, that's only the tip of the iceberg. Don't believe me? Go on Craigslist and apply.
You'll eventually meet David Fleischman and the rest of gang.
GOD BE WITH YOU.

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Update by The Imperial Monarch
Jan 04, 2019 4:38 pm EST

behold the underboss david Fleischman who is the VP of sales. how well u perform at this company is up to him and which store he puts you in. odd how he makes so many enemies and still smart enough to have his mug plastered on social media. see all the other complaints? that's your cue to go anywhere else. enjoy your new mattress.

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Ortho Mattress My american horror story

I suppose a more fitting title for this experience is My American Horror Story at Ortho Mattress. For all you customers who got ripped off, allow me to express that you're not alone. Ortho does exactly the same to their employees as well. Before I explain how, my tale began when I got interviewed by David Fleischman. He's a dead ringer for Family Guy's Mort Goldman minus a hundred pounds but add the nose of Captain Hook from Peter Pan. Really impossible to miss. "Let's get this over with."

Get a load of some of their policies first directly from the owner. This company bans all pc, smartphones, laptop and etc. Heard some guy got written up or fired for reading a book on his Kindle Fire during his break or downtime. This law came into effect when a few employees had no idea Ken Karmin (owner) walked into their assigned mattress stores and ignored him while goofing off on their laptops. So instead of just disciplining those specific employees only, we all got punished. The top enforcer of this policy is none other than David F himself. If you ever want to see a guy throw himself into a fitted rage in a manner of seconds, let him catch you with a laptop. Another policy is the banning of everyone from making discounted employee purchases directly from the vendors which we're supposed to. This punishment was initiated when a few crook employees abused the program and bought numerous matts at 75% off (our employee discount) just to sell them at full price online through Craigslist. They were uncovered and naturally fired but to ban everyone from making any future purchases for themselves is just thoughtless. Imagine a kid in grade school not doing his homework while we all did but the teacher flunked the entire class just to punish one student! Ladies and gentlemen, these are just the tip of the iceberg.

My first write up was when I used my pc to close a sale by comparing prices online for a customer who asked for proof that we had the best deal before he decides to purchase. I showed him other online retailers who had the identical mattress and I offered him a better deal so he gladly became our customer that day. My second write up is when an elderly couple walked in and informed me that they have a insect problem but don't know what the bugs are. They are in the process of buying a new matt but just looking around for now because they already called the exterminators to inspect their property. I asked, "Could it be beg bugs?" They didn't know what they were so I reluctantly took out my pc and googled pics for them. They confirmed it was and I shared my horror story with them regarding my personal experience with beg bugs from the Commodore Regency in Downtown LA at 4th and Lucas which wasn't far from their residence. I assured them it wasn't their fault and even shared photos of myself that I saved on my laptop containing multiple bite marks that shook them both to the core. I described that fumigation is ineffective because they dig deeper into the walls to evade and multiple once they emerge. I tried that twice and the problem persists or worsens. The only way to eliminate them is by thermal heat treatment of the entire house which can costs thousands in the least. I firmly recommended that if the bed is the source of the infestation, it must be replaced immediately without further delay. Save your money from the exterminators and invest it towards your new mattress. The more you wait, you increase the possibility of them spreading throughout the entire premise beyond your bedroom. They discussed briefly in their native tongue and eventually took my advice and made a smart purchase. Shook hands and thanked me for the service while inviting me out to their downtown jewelry store. Told me if I or anyone in the company needs anything, give him a call anytime and he'll happily repay us the favor. David walked in shortly after and I obtained my 2nd write up.

My third write up is for low numbers in sales but numbers are dictated by the amount of walk-in traffic and that is determined by size and location of the store. If store display is poor due to the small premise making mattress selection highly limited, sales would naturally be affected and limited as well. In the entire West LA region, this smallest store on Pico Blvd. and Overland Ave. has the poorest choice of mattresses available. This store lacked GS Stearns, Beautyrest Black, The Grand Bed by Tempurpedic and a vast number of high price items. When I requested some from the warehouse, a top executive plainly asked, "Wait, you really think that bed is capable of being pushed out of THAT store? No, I don't think it's wise." Even THEY know so why did I get blamed?

The fourth one is probably my favorite. I was at the Ortho Santa Monica store next to Izzy's Restaurant and received a call from David Fleischman. He asked me to look up an invoice containing a Pacific bed that was sold recently. Try to keep in mind that I was usually stationed at a rat hole Store 33 on Pico Blvd and Overland where nobody walks in. Weak selection for me to present so my knowledge of full inventory isn't very keen. I replied, "The Pacific? Is that a new mattress? I never heard of it." Apparently those were poor choice of words to the Vice President of sales at Ortho Mattress. Anyone ever seen Tropic Thunder with Tom Cruise as Les Grossman? This is precisely how David Fleischman responded. He goes, "Whuh? What do you mean you never heard of it?! It's not a mattress, it's a BED! Wait a minute! How long how you been with this company?! Fourteenth months, right?! You been here for over a year and never heard of the Pacific Bed?! It's a manufacture! You know, you would think for someone who can't even hit commission every month would at least take some time to familiarize our inventory better!" Wow folks. How's that coming from your local Southern California mattress provider?

I was almost inclined to say, "You left me to rot in that sinkhole after your fired Paul and I see more cockroaches per day than people walking in. I don't make any commission money here because there's no money to be made here at all. All I do here is babysit for you guys and this is the thanks I get?" That was at the very tip of my tongue but I decided to swallow it instead. I took a deep breath because I was done with this company anyways. I later sold a latex bed and decided to chill on the Tempurpedic Grand Bed and had my forearm resting over my eyes because the lights were too bright. Heard someone sat down with paperwork on the next bed and looked up to see it was David himself. I said, "Hey David." He replied, "What are you doing?" I was puzzled and asked, "What do you mean?" All I remembered was his glare and he asked, "You taking a nap?" Of course I thought he was joking and I replied, "No, what are you talking about?" David goes, "I just saw you. You lying to me now?" I said, "Wait a minute. I heard you when you sat down and verbally greeted you did I not? How could I have done that if I was sleeping? When I addressed you, did you think I was sleep talking? I heard and saw you sitting there." He goes, "Well it's because I was making some sounds. And do you really want to make matters worse by arguing with me?" I was about to say, "I always leave the back door wide open (Probably not wise because the bank next door was recently robbed). You would think if any employee was going to sleep, we have enough sense to close that door first so we can actually hear who's coming in." But why bother? As I mentioned earlier, I was done. Of course he wrote me up as usual but this time something inside of me snapped. I was going to quit anyways and especially after how he yelled at me over the phone earlier, THIS was the final straw that broke the camel's back.

Two weeks later around 7:30 pm on Saturday April 12 of 2014, I was terminated by David Fleischman. He walked in from the front door because I made a habit of locking the back door at night. This petite
store on the corner of Pico and Overland has crazy bums yelling and fighting with the parking attendant from across the ally so it gets dangerous at night. He casually strolled in without saying a word and had my final paycheck in his hand. The final showdown has arrived. I told him, "Let's get this over with." That's his famous line to me every time he writes me up. It was kind of sweet to finally stick it back to him. He mentioned my attitude was unbelievable. Really? Looks like I've finally learned something from him after all. The only thing I recall was his sarcastic tone and non stop eye rolling. Trust me, he doesn't hesitate to let you know you overstayed your welcome. Finally he goes, "Come on, come on! Let's get this going." Waving me to get out. I wasn't just fired, I was kicked out. Don't let his wiry stature fool you. This guy is as hostile as them come. I been warned about him from all the previous ex employees but I never believed them until I found things out the hard way myself.

That same evening as I got home, I randomly called a few co workers (now ex employees) and they notified me that David had already called and informed everyone to change the door lock combination. This is done to prevent past employees from stepping back into the buildings. He also said, "I don't know which one of you are friends with him but don't ever let me catch him in any of my stores or any of you talking to him ever again." Classy guy this David is. Anyone interested to buy a mattress from your friendly Ortho retailer yet?

Ortho Mattress of California goes through employees like cheap condoms. Let me briefly provide all the individuals who were fired or lightened up and quit. They would be Amir, Peggy, Paul, Larry, Sho, Kejah, Steve, Skylar, Asian Claire, white Claire, Will, Max, James (owner immediately begged him to come back), Tom and Mike. Jerry died of cancer probably because Ortho worked him to death and this small list is ONLY in the West LA region alone that I'm aware of within a single year! Man I was changing that damn combination lock every month or so.

Here's the best part where employees are always getting ripped off. DO NOT expect them to pay your bonus for the month. You're lucky enough to get some commission alone! James (current trainer and great guy) quit because Ortho has too many false promises. Immediately left the company because of shady ethics of not paying bonuses when due but Ken (owner) begged him to come back because James is one of the best salesman. Ken asked David Fleischman at the scene, "You didn't pay his bonuses?" Where David replied, "I was about to get to it." Yeah right. David later went and repeated the same thing of not paying bonuses to Tom in Santa Monica (our top GS Stearns seller). When Tom asked why he did not receive his much earned bonus, David replied that the percentages of the month was off by .09 % or some BS. After that phone conversation, Tom sat motionlessly in his office chair completely frozen for 15 minutes. Later called me in the week and said he couldn't sleep that evening and was up all the way until next morning at 5am. Tom knew something was wrong and later demanded an audit. David eventually caved in and agreed to pay.

Here's another way you're going to get ripped by Ortho. You work 50 hours a week and your overtime pay is STILL just 12 bucks and hour! As I've mentioned earlier that Ortho bans employees from making direct purchases from vendors. If employees are buying a mattress, we must buy from Ortho warehouses only where we are charged an additional 25% mark up so Ortho can make money off its own employees!

Still interested to work for Ortho? They aggressively post new listings daily on Craigslist looking for highly motivated sales individuals all over Southern California. Here are some of their claims on their ads. It states, "HUGE opportunities for growth within the company. Our Team prides itself on being the most positive and welcoming team within the company. If you want to make good money, and make a couple good friends along the way, come join." Ahem. Please allow me to intervene and object that those claims are 100% COMPLETE HYBRID HORSE TURD. First off, you're hired as a FLOATER! Meaning, all you do is simply work the off days of existing store employees all OVER THE ENTIRE WEST SIDE REGION! If Mike is off Mon and Tues, your ### is stationed there on those days and if Danny is off Wed/Thurs, guess where you'll be going? At this rate, maintaining a steady client base is impossible so all you're doing is babysitting the off days of current employees all across Southern California. And how much damn money you'll supposedly be making depends on which store you're in. Some large showrooms with full mattress selections obviously attracts all the walk ins who buy while tiny hole in the walls that are dead will attract nobody except ### roaches.

I've worked the health club industry before and people who visit and join depends on facility and its amenities. One club is very old with limited machines and doesn't contain a wet area (pool, Jacuzzi, sauna, steam room). There's also no security outside so cars are constantly being broken into. Across town has a brand new facility with security outside and a full range of up to date equipment along with a complete wet area. Geeee, which one would you consider joining?

The same applies to all the Ortho stores across Southern California. Larger stores with full selections and convenient parking always gets the income while the smaller stores with limited selections struggle endlessly with no results. And speaking of parking, you better watch who's parking in your spots. Because if the owner suspects employees are allowing customers of other businesses to utilize Ortho parking spaces, it's automatic termination on the spot. Happened in Santa Monica where owner arrived so excited to see his entire parking lot completely filled just to be greeted with nobody inside the store except the manager on duty. Owner asked, "Where's all the customers?" Manager replied, "What customers? There's nobody in here except me." Ken responded, "The entire parking lot is full! What do you mean?! Are you allowing those restaurant patrons next door to park in my spaces? Is the restaurant paying you off with free food?" Needless to say, manager on duty was fired immediately. We didn't really care anymore because people were getting fired left and right. Why do you think they constantly post new job listings on Craigslist daily? Ortho has a revolving door system that never stops spinning with an turnover rate unlike anything I've seen or heard. The only company that remotely comes close to comparison is Amy's Baking Company in Scottsdale, Arizona. Please check the videos on YouTube if you dare. Be warned though. This restaurant and ownership scared Chef Gordon Ramsay away!

Let me warn everyone about some of the other dangers of Ortho Mattress stores. Store located on 10672 W Pico Blvd, Los Angeles, CA 90064 has dangers every consumer should know about. DO NOT waste your time visiting this store because it's the smallest in the West LA region with the poorest selection. More importantly, know that all crevices outside are continuously laced with rat poison because this hole in the wall has a rodent problem. Ortho uses Orkin pest control but it's ineffective.

If you're brave enough to venture inside the store, prepare to be greeted by giant cockroaches normally around the desk area. Had one nearly crawled up my slacks while another crawled up an co workers arm while he was doing paperwork. These problems originate from The Sixth Restaurant next door and the raw seafood and junk they toss in the bins directly behind the mattress store. To make matters worse, the owner and kitchen staff of the restaurant has serious beef with Ortho. They would make a daily habit of parking in our spaces and telling customer to use our spots as well and ignored my warnings so I contacted parking enforcement. Everyone including staff, owner AND patrons combined received a total of EIGHT tickets at $75.00 each. Owner did storm inside with ticket in hand and was fuming. I replied that everyone was warned numerously without compliance so I had no choice. Found out that my care was dinged on 2 occasions intentionally by the infuriated kitchen staff when they tossed out the garbage. So don't ever let any staff member of the restaurant catch you entering the store with your car outside unattended. They feel they have the right to utilize our spaces and will potentially target your vehicle if you're mattress shopping inside. Don't say I didn't warn you. One older cook called me crazy so there was an verbal altercation. Almost got into a fist fight so trust me when I say that blood is bad at this location. You park here at your own risk.

I could continue further but writing a book is taking too much of my time. Anyone enjoy sexual harassment in the workplace? An female Ortho salesperson was groped by an store manager so a lawsuit was filed involving Gloria Allred. Heard the employee received six figures as the settlement because Gloria don't play. If this still isn't enough, do yourself a favor and read their glassdoor.com reviews which consists of negative reviews all by employees. Don't be shocked to be greeted with 1 star reviews. One employee posts, "Ortho is the worst slave plantation to work for." Unfortunately, that's only the tip of the iceberg. Don't believe me? Go on Craigslist and apply.
You'll eventually meet David Fleischman and the rest of gang. GOD BE WITH YOU.

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Update by The Imperial Monarch
Dec 02, 2019 1:43 am EST

Here is David Fleischman VP of Ortho Mattress himself. About the most hostile guy you'll ever come across if you ever get into the furniture/mattress business in Southern California. Don't get fooled they care about your back pains blah blah. You're just a number on the board. A goal to reach for the day. You're identified as a unit they must sell to and your wallet is what they're after. Avoid retail stores and shop online! Mattress in a box is revolutionizing the entire bedding industry for good reason. It's much cheaper and more comfortable! But if you must insist working or shopping at Ortho, beware this dude!

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Ortho Mattress selling inferior stearns and foster mattresses marketed as premium that don't last more than 18 months

I paid over $4000 for a sleep system purchased from Ortho Mattress, which included a premium Stearns and Foster Mattress. I specifically purchased a ‘firm’ mattress, and for a period of 18 months that followed, the mattress was the one of the most comfortable my wife and I had ever slept on. After this 18 month period the mattress started to get very ‘soft’ and ‘saggy’ on both sides of the bed and was very clearly no longer in the category of a ‘firm’ mattress. The only part of the mattress that was still firm was the middle of the mattress where nobody normally lies, and where a large ‘hump’ had now formed. The mattress is at this point so uncomfortable that we cannot sleep through the night, and wake up with back pain every morning.
I contacted Ortho customer service to explain the situation to them and they told me that the mattress was warrantied for 10 years, and that I would need to pay $60 for one of their inspectors to look at the mattress and measure the depressions in the mattress. If the depressions were 1.5 inches or greater in depth then they would replace the mattress under warranty. The mattress was inspected however the depressions did not meet the 1.5 inch or greater threshold, and Ortho told me that there was nothing that they could do to help. I asked them to contact Stearns and Foster directly and appeal to them, which they did, but Stearns and Foster also said there was nothing that they could do as the depressions in the mattress did not meet their threshold. So I paid someone to come out and inspect a mattress that we can no longer sleep on, only to be told that there was nothing wrong with it …… There is obviously something fundamentally flawed with a process that measures the quality and usability of a high-end mattress purely based on depressions in the mattress. Something is clearly wrong with the structure of the mattress that has caused the mattress to become ‘soft’ and extremely uncomfortable, regardless of whether there are depressions greater than 1.5 inches in the mattress or not. The inspector was specifically asked by my wife to lie on the bed so that he could see just how soft the sides of the mattress where we sleep are compared to the middle of the mattress which is still as firm as the day we bought it. When you pay this kind of money for a high-end ‘firm’ mattress I think it is reasonable to assume that the mattress remains ‘firm’ at the very minimum for the period of the 10 year warranty, assuming you take good care of the mattress – This mattress lasted only 18 months before we started having issues.
This is not an isolated incident and if you do your own web search on ‘stearns and foster CONSUMER COMPLAINTS’ you will find a huge number of customers who have complained about exactly the same problem. Also check out [redacted], COMPLAINTSBOARD.com, Consumeraffairs.com and Complaints.com and search on ‘stearns and foster’ if you need more information.
So in the final analysis Ortho Mattress is not willing to leverage their supplier (Stearns and Foster) to do the right thing for their customers, and continue to sell their poor quality products. The Ortho Mattress customer service was appalling – This process took over 2 months just to reach an unacceptable resolution. Every time I sent an email to the Ortho customer service representative in La Mirada, CA, I had to follow-up with that same person 2 or 3 times just to get a response to my emails. Furthermore, Stearns and Foster will not stand behind their premium product, and instead choose to ‘hide’ behind a warranty condition that lets them off the hook, and leaves you as the customer having to shell out for a new mattress. Both Ortho Mattress and Stearns and Foster have no regard for their customers and I would never do business with them again.

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Ortho Mattress faulty mattress

Ok, so I’m purchasing a $4000 bed from Ortho. It’s on sale for ½ price, taking it to $2000. As my fortune would have it, it’s ½ price again for a weekend sale. That turned out to be $1100. Pretty cool, right? Well, so I thought. I had my beautiful bed delivered, slept on it that night. Not that impressed. The salesman told me that sometimes you have to sleep on a new bed for up to 30 days to get used to it, so I don’t say anything yet. Now it’s been 30 days and I feel like I’m rolling into the middle of my $4000 bed. Not good! I go back into Ortho and they tell me that I can pay a restocking fee of $200 and get another bed. Wait a minute, I just told you that I’m rolling into the middle of my BRAND NEW bed and your suggestion is to PAY YOU to take it back? Now I’m not only confused but angry. Sensing my frustration, you (store manager) tell me that if I’d like I can PAY to have someone come out and test the bed you can set up an appointment for me. Ok well, first of all, I’m not going to PAY more for you to test my BRAND NEW bed. If you would like to test it, you may and then you can get me another bed because I’m telling you that this bed is NOT comfortable for me – your customer, to whom you sold a $4000 bed. Come to find out this bed is not even sold anymore – Yes, the bed you sold me 30 days ago is now discontinued – I wonder why? So you, the store manager, tell me that the bed has to test and be defective by a 1 – 1 ½ inch hole in my bed to qualify under the warranty. The mattress tester comes out, throws his string across my bed, and places his cylinder-measuring device next to the string. Now, because, you, the manager gave me a measurement of 1 – 1 ½ inches, I took a picture of the 1 inch hole on one half of my BRAND NEW bed. The mattress tester leaves and Ortho calls me to tell me that my defect does not fall under the warranty limits because they measured 7/8 of an inch “hole”. Now, low and behold, the defect rules are different – the hole now have to be between 1 ½ and 2 inches. So now, not only am I frustrated that the defect numbers have changed but I am furious of the fact that I’m not sleeping like I thought I would on my $4000 bed. THIS IS NOT CUSTOMER SERVICE. Who do I talk with about this? I don’t think it’s fair that I pay $200 to return a discontinued bed returned because in the customer’s view, it is defective.

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Sleeper007
, US
Jun 15, 2016 3:15 pm EDT

I am also going through a difficult time with a mattress that I bought that is faulty and I believe there warranty sucks. The guy cam out and said oh this does not look right and then they called and said it was fine. the bed does not adjust to the adjustable bed. It bends in half and my feet end up at the bottom of the bed. I recently slept on an ORGANIC COTTON BED ...899.00. Amazing bed... I just wish there was a way to warn more people! Ortho is not a friendly customer aware place of business.

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adel guindi
, US
Jul 31, 2015 10:47 pm EDT

Similar event...Culver City, CA. I bought the mattress...4 days later I called to let them know that the mattress is not providing enough support and that it got really low from my side. The response was - Sir you have to try it for 30 days first...well after 4 days I am in pain, discomfort and the mattress is getting very low from my side where I can't even sit on the side of the bed. I waited 30 days, sleeping most of the time on my chair outside, I called the store on Overland. I was told that my rep will be back in a week. I call after another week, my rep David tells me to come over and he will make it up for me. Another week passes, I drop by the store and I choose a more expensive one. Trying to make necessary arrangements to pick-up the defective one and get it replaced, I was told that they have to send out someone first to evaluate the mattress. More patience...I agree and they scheduled one the proceeding week. Evaluator comes in, take necessary measurements and agrees that it needs to be replaced. He also gives us his business card saying that if they give us any trouble or hard making the change we just need to call him and he will facilitate the replacement. He added that he is used to that and it sounded like its a common procedures. The name of the company is "Bedding Group" with NO PHYSICAL ADDRESS ONLY A PO BOX in Riverside P.O. Box 3218 Riverside, CA . The service Manager Name is David Martinusen. Cell Phone with a (562) are code...Read between the lines. Complete fraud.
A week passes and we receive a letter denying the warranty. I called in David Martinusen office...he is out on a week vacation...I got really upset as business shouldn't stop due to an employee vacation...I was, am and still under serious pain, sleeping on my office chair 70% of the time...His assistant offered assistance as she felt that it won't be easy to get me off the phone. I share with her our conversation and findings and than she tells me that she will pull up my file. Within 15 seconds she has our info and she has the reason why warranty and exchange were denied...While MR. Martinusen advised the mattress dropped 2 inches, the claim says that it is only one inch and that is why they can do anything...My wife takes over as I went ballistic and they agree to extend their grace by giving us an additional two weeks to make an exchange. Exchange has been done, playing in prices of the first mattress and taking away the eligible discount (on TV and for the 4th of July) on the second one..we are in limbo until today. I don't understand which group of attorneys that sold their conscience so cheap to put a crooked plan and warranty procedure like this for their fellow humans, and where is justice, consumer affairs, whatever organization that protects people from hurting one another to this extent? GREED- Investment is now perceived as how can I rip others even my own ones off of every possible penny. Do I take the loss or spend more time and resources fighting it? Same with all other organizations TV, Internet, mobile phone plans, ...maybe we are on a different earth with different values...Good luck !

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MkStItCh
West Seneca, US
Jun 12, 2015 11:04 pm EDT

You know, they have a written warranty policy and it is only 1 page long.

It is very clear in the policy that the mattress can NOT be returned for a refund. It can be exchanged at your expense.

I am not sure if you read this very SHORT warranty or not but if you didn't then it is kind of your fault. If you did then you have no real complaint other than you just don't understand basic English. In fact, the 2 sentence return policy says it all...

RETURNS

RETURN POLICY
Cancellation on undelivered merchandise will receive a full refund without penalty. NO REFUNDS AFTER DELIVERY.
Note: Mattresses are non-returnable.

If you want to read the whole thing you can at: http://www.orthomattress.com/shipping-policy

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