Ortho Mattress reviews and complaints 1
View all 36 complaintsOrtho Mattress - Shoddy product
I purchased this mattress in April of this year, and in the last 3 months it has begun to wear out, by which I mean squeaky springs, lumps, and a growing depression in the middle of the bed. The "warranty" states that you have to pay a $58 inspection fee for someone to come out to your house and agree that you mattress has a depression, then shell out another $119 for a replacement. Some warranty. When I called the store, the salesperson was very rude and tried to argue with me about whether the mattress was doing what I said. Unbelievable. I will NEVER be going back there.
The complaint has been investigated and resolved to the customer’s satisfaction.
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