O'Reilly Auto Parts review: customer service

I have had several experiences with store 770. Several team members lack basic knowledge. But, my biggest issue is walking into a store where employees, such as James, sitting on the counter enjoying his drink. I am in this store every couple of weekends and it is usually the same. No acknowledgement when entering the store and being made to feel I am interupting them when I need a part or am ready to check out. Very poor representation of the way an O'Reilly should feel.