Orbitz — theft
This was my last email contact with Orbitz, to which, I've had no reply. This company grossly misrepresented its so-called company practices and I cannot believe they are allowed to conduct business in this manner.
They got me when customer service said in order to change my arrival date, I would have to cancel the first reservation and make a new one. The hotel has not received a dime from these theives nor have I received the promised refund of over $400.00 dollars.
Never, NEVER use Orbitz, unless you can afford to be ripped off!
INCIDENT NUMBER: [protected]
Your customer service told me that in order to switch the arrival date, I would have to cancel my reservation and make another reservation. I never wanted to cancel but these were your instructions from customer service. I was told by the proprietor of Days Inn that I was not going to be charged by the hotel and that Orbitz would refund the funds to my account.
I have yet to receive my refund for $173.91 and this preposterous charge:
Orbitz to me:
*Average rate per night:* $52.42
*Taxes & fees :* $23.96
*Amount charged to your credit card: $233.64* (Total: $407.55)
Unless otherwise specified, all costs are provided in US dollars.
"*Plans change, we understand.* Orbitz doesn't charge a fee when you cancel
your reservation. However Days Inn Russell may charge change and
These are your words that appear on your emails. Days Inn never received any funds from you.
"*Days Inn Russell change and cancellation policy:* Day Inn Russell does NOT have a cancellation policy!
"This reservation is non-refundable. Cancellations or changes made at any
time are subject to a 100% charge. We are sorry but refunds are not
available for early check-out." There was no cancellation, as a matter of fact, I am still here!!
As was discussed in a recorded conversation by myself and you, you agreed
to refund the funds to my account. The proprietor has received no funds from
you and the email you were to send to Days Inn, Russell, KS, was, of
course, never sent.
You totally misrepresented your company and I consider this theft, as Days
Inn has not been paid by you. Make no mistake, I will take further action,
starting with the BBB, hiring an attorney and maybe, posting the recorded
message on youtube, so other people will not be subject to your illegal
I expect to hear from you within 1-2 days, with a confirmation of the
refunded funds to my account.