Optimumphone internet television service

H Jan 08, 2019
This review was posted by
a verified customer
Verified customer

They offered me a free connection if I switched from Verizon. The technician never connected the phone. They left me without telephone service for 3 days even though I made them aware that a handicapped person confined to wheelchair who suffered medical emergencies lived in the home. When they returned and connected the phone the tech said it was part of the installation and free. We signed his work order and gave a generous tip. We received our first bill and there is a charge of $80.00 for a "service call" also I am being charged another $6.90 for sales tax on the service call. All they do when I call customer service is say "we are so sorry". Horrible that they have to stoop to stealing from the disabled.

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