ComplaintsBoard Internet Providers Optimum Mobile service

Optimum review: Mobile service

Noah Bryan of US

Feb 02, 2026 2:58 pm UTC

Verified customer

Featured review

I ordered a trade in for my wife's iPhone 11 to an iPhone 17. I did that on December 12th of 2025. Nobody had reached out to me. Nobody had forewarned me. I have mobile and Wi-Fi through you and I'm rethinking my choice entirely. I need someone from upper management to get back with me on this. I will not keep getting the run around each time I call you. The company told me 1-2 weeks we are now in Feb. This was supposed to be a Christmas gift for my wife, and it never came.

Desired outcome: "refund and or cooperation on delivery"

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Optimum Contacts

Optimum phone numbers

+1 (866) 200-7273

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Customer Service

+1 (973) 230-6048

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New Jersey, CS

+1 (973) 230-2037

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New Jersey, Sales

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Connecticut, CS

+1 (203) 870-2492

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Connecticut, Sales

+1 (631) 393-0637

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Long Island, CS

+1 (631) 393-0707

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Long Island, Sales

+1 (718) 860-3514

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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

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NY: Bronx / Brooklyn / Westchester, Sales

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Optimum emails

contact@optimum.com

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Support

Optimum address

6 Corporate Center Drive, Melville, New York, 11747, United States

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Nov 13, 2026
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