CB Internet Providers Optimum Complaints #2-21

Optimum review: Charged for services not rendered

Julie Jayne Nelson of US

Sep 14, 2026 4:19 pm UTC

Verified customer

Featured review

I inquired about bundling my internet, tv, and phone. Paid an activation fee. After speaking with my husband, we decided we did not want to change services. I called Optimum mobile and got transferred 5 different times trying to cancel my account. They never cancelled it and charged me the activation fee and monthly charge. We never unlocked our phones with AT & T and never used their service. I have been on the phone for 3 hours now with them. After 4 hours and 6 different people today trying to hard sell me, I still can't get them to give me a refund or cancel my account.

Claimed loss: $54 activation fee, $91 bill, 7 hours of my time

Desired outcome: Refund

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Optimum phone numbers

+1 (866) 200-7273

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Customer Service

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New Jersey, CS

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New Jersey, Sales

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Connecticut, CS

+1 (203) 870-2492

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Connecticut, Sales

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Long Island, CS

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Long Island, Sales

+1 (718) 860-3514

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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

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NY: Bronx / Brooklyn / Westchester, Sales

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contact@optimum.com

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6 Corporate Center Drive, Melville, New York, 11747, United States

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