Optimum review: Internet service

I have Optimum Internet installed at my new residence at 18 Cross St, Netcong, NJ on 07/20/26. The service was interrupted several times right away. One time the service was out for over 24 hours, so I called to cancel.
They kept me on the phone for 52 minutes. I was transferred multiple times and put on hold numerous times. They were trying to offer me anything to avoid the cancellation. Finally, after insisting they told me the service would be cancelled. That phone call was on 08/05/26.

Since then I have received multiple bills and even a couple of phone calls regarding the bill for $174.00 That quite a lot for just three weeks of interrupted service. Now I just received a letter telling me that you were going to refer the bill to collection.

I can't say that I have ever been treated this way by any company before. I have just filed a complaint with NJ Division of Consumer Affairs about this matter. You are certainly not honoring your 60 day money back guarrantee.

My account number was: [protected]