OptimumCustomer service/sales

S Aug 07, 2018

When I signed up for optimum In May the sales rep stated I would get a google mini since verizonwas offering a tablet she confirmed w/management and was added to order. Stated I would receive in 6-8 weeks. Called customer service after 6 wks and was advised it was in process. After countless calls/transfers/hours on the phone of which o was informed it was being processed the escalation team now stated I must upgrade in order to receive an item that was already promised for just coming over as a new customer. This information is deceptive and misleading consumers. Customer service is awful hours on hold and not helpful. Service has outages more often than not. When calling in to advise of outage informed that they are aware and working on fixing the issue. You expect payment however are not providing service

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