CB Internet Providers Optimum Complaints #2-21

Optimum review: Customer service

Theresa Finnerty of US

Jun 30, 2026 11:37 pm UTC

Verified customer

Featured review

I have been pit on hold 5 times and when I got through the agent was in the billing department and couldn’t assist me so she transferred me and I ended up on hold again with bo answer! I would like to change my appointment time. I have been without Wi-Fi for several weeks and have been paying for my service. They cannot come out and fix the wire for another week. This is completely unacceptable and when I tried to call and change the appointment. I get automation after automation and no actual human being that can assist and help change the appointment. This is disgraceful and certainly a waste of a lot of money that I pay every single month for such poor service I will be switching to Starlink soon!

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Optimum phone numbers

+1 (866) 200-7273

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Customer Service

+1 (973) 230-6048

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New Jersey, CS

+1 (973) 230-2037

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New Jersey, Sales

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Connecticut, CS

+1 (203) 870-2492

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Connecticut, Sales

+1 (631) 393-0637

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Long Island, CS

+1 (631) 393-0707

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Long Island, Sales

+1 (718) 860-3514

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NY: Bronx / Brooklyn / Westchester, CS

+1 (718) 975-1140

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contact@optimum.com

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6 Corporate Center Drive, Melville, New York, 11747, United States

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