Optimum review: Customer service

I have been pit on hold 5 times and when I got through the agent was in the billing department and couldn’t assist me so she transferred me and I ended up on hold again with bo answer! I would like to change my appointment time. I have been without Wi-Fi for several weeks and have been paying for my service. They cannot come out and fix the wire for another week. This is completely unacceptable and when I tried to call and change the appointment. I get automation after automation and no actual human being that can assist and help change the appointment. This is disgraceful and certainly a waste of a lot of money that I pay every single month for such poor service I will be switching to Starlink soon!