Opodo review: Their phone numbers does not work 41

Dear AngeEng,

I'm really sorry to read that you have experienced such inconveniences with your booking and I would also like to apologize for not giving you a good phone assistance. However, I'd like to look into your case carefully and do our best to resolve your request.

I kindly ask you to let me know your booking reference and email address via private message so I can retrieve your case to check what else we can do with it.

Thanks in advance
James - Opodo Customer Care Team

Dear Angela,

Thanks for sending us your references. According to our records, one of our agents is already in charge of your case and is verifying your query. I kindly recommend you to contact her by email to let you know about your query.

Best regards,
James - Opodo Customer Care Team

Dear Angela,

We are investigating your case in detail to check what occurred. Once we gather all the information regarding your case, we'll contact you by email.

Our apologies for all the inconveniences that all this process might have caused you.

Best regards,
James - Opodo Customer Care Team

Dear Angela,

Our agent had emailed to the address that was provided during the reservation process, which seems to be that of your colleague and not yours. As per our records, you have been contacted to your personal email, today.

Please, let me know if you have received correctly the message.

Best regards,
James - Opodo Customer Care Team

Dear Angela,

I'm aware that your case has been correctly handled by our agents. Should you have further doubts or queries, I strongly recommend you to reply to our last email.

Regards,
James - Opodo Customer Care Team