The complaint has been investigated and
resolved to the customer's satisfactionResolved Ooma — ooma fcc fee & other fee's
resolved to the customer's satisfaction
Purchase Ooma Phone Service, bought the Telo, 2 HD cordless Handsets, and paid for my service for the whole year in advance to avoid worrying about a monthly bill, but what I did know is that the keep charging you every month Regulatory Compliance Fee $1.78, 911 Service Fee $1.59, and a Federal Universal Service Charge and Regulatory Fees $0.45. Now when I talked to their sales rep when I purchased everything, I asked by me paying for the year service for a year in advance this will include all fees right and their rep answered yes and by you going ahead and paying your service for a year in advance entitles you to a free HD Cordless all you do is pay for shipping and handling. I said okay. The next month while trying to make a phone call I received a message stating, their seems to be problem with your billing information please give us to avoid any other interruptions to your service. So I called into Customer Service and told them I got message from your system that there is a problem with my billing information, and the rep said yes I answered How?? When I paid for my for a year...He said well you paid for your service for a year, but because Regulatory Compliance Fee, 911 Service Fee, and a Federal Universal Service Charge and Regulatory Fees are subject to change we have to bill you monthly. That's BULL I had other VOIP services and paid either for a year to two years ahead and taxes and regulatory fees were all paid within those transactions. Think twice before purchasing the call quality is not they claim they even claim this by having you listen audio file on line, but everyone I have called said they have a hard time hearing me or it breaks up and I have a high end connection.