Menu
Login
OOMA has Poor quality Customer Service. Ready for that? It will be your life with them. OOMA looks for ANY reason to disconnect "unprofitable to them" grandfathered in accounts - even if they are bought & paid for by the customers. I used the OOMA box for a few years. Disconnected it because of a remodel. Ooma then turned off my ENTIRE PHONE service & WEBSITE, VOICEMAIL access because my VOIP box wasn't hooked up for 6 months. I was still on the website getting voice mails, responding to calls, screening and filing phone numbers & giving them names, etc. They sent me an email to an Odd email account I have with body of content saying this: "Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. If this issue is not resolved to your satisfaction, you may reopen it within the next 3 days. Thank you for allowing us to be of service to you." I would be done worrying about these emails like this because I have no worries or cautions. I don't remember reading this email but this body text has no alerts of impending doom to your Telephone Service! Cust Service said that's the e-mail indicating they'll disconnect my phone. Digging deeper toward the bottom of superfluous email (I thought) I found this content now: "Unfortunately, it does not appear that you have had the opportunity to use your Ooma device. Per our standard Terms and Conditions, accounts which have been inactive for more than 6 months will be automatically closed. This means that you will lose your Ooma phone service, current phone number, voicemail messages, account settings and 911 service." NOW, after OOMA disconnected my account they want to increase my monthly fee from $0/mo I was paying to approx. $10 to $20/mo AND I Lost access to the phone number! When you call to complain they WILL be UNABLE to help because they keep repeating "terms & conditions" but there are no "Terms & Conditions" they will (or can) provide me (!?!?!) They offer no words or actions to undo the planting of their destructive IED's and prevent them from exploding underneath my body. (Melodramatic, OK). But there's a permanency to their actions
Call Select
13 reviews
T-Mobile USA
770 reviews
ConnectNetwork by GTL
14 reviews
Nextiva
29 reviews
TracFone Wireless
733 reviews
Ooma did change a lot of "Terms and Conditions". When I bought the Ooma Telo, few years ago, I could make unlimited long-distance calls within US and Canada for 3, 98$ per month.
They increase the monthly fees to 4, 98$ saying that some canadian laws make them charge a new tax (the city tax ). I ask my friends if their phone bills did increase and the answer was unanimisly "nope". I then asked Ooma to send me some law reference to be able to check if they charged me the right amount. The only answer was "the laws have change, we must charge you for this new tax"
By rereading the "Terms and Conditions" I discover that, by the time, the unlimited free calls to US had disappear ! Without any specific notification regarding this aspect.
And I also discover that they charge a 3, 9c fee for each international call plus the rate per minute.
So yes Ooma doesn't respect really well their customers.