On march 17 2011 at 21:37 a ticket # 6848461 was purchased from RSW to JFK round trip on Jetblue airline through www.onetravel.com. After booking was completed it was discovered that the times for the return flight on September 19 2011 JFK-RSW at 6:55am did not coincide with the one previously ordered on the same day at 7:50pm. Once realized this, I called the company ond spoke with representative Osmond and he corrected the error for a cost of $77.00. The error was in the website program, not in the purchase. Because my connecting flight will be landing at 2:15pm on September 2011 and I can't use time 6:55am. I sent a letter to onetrevel.com for refund my extra expense.
The complaint has been investigated and resolved to the customer’s satisfaction.