One Two Cosmetics — one two lashes
I was browsing Facebook a few weeks back and came across One Two Lashes aka One Two Cosmetics. It featured magnetic lash strips which would seem like a God send for any of you wearing falsies or getting lash extensions.
I went on the site and looked it over and decided to order.
The price is $69 per set, and according to their site, if you use a referral code, your friends get 10% off and you get a free pair of lashes.
None of what they advertised was true. Not only did I not receive a free pair, but my lashes ended up being on backorder and I was never notified about this delay. My original order confirmation told me they'd be delivered on March 14th, and after several days of waiting, I decided to call.
Customer service doesn't seem to know much about what's going on, and although the company posts that their in the US, my guess is that their products come from China which is the only reasonable explanation for that kind of delay.
After speaking to a rep, she gave me 10% off and told me the order would go out the next day. Well, it didn't. No email came in and no one notified me of any delays. I had to call again, waited 7 minutes to get an answer and was told that there was a 4 week delay on orders.
Overall, this company displays a complete lack of credibility, organization and professionalism. Their ads are misleading, they are unprofessional, and completely disorganized.
Not only that, but when customer service contacts you, the phone number displayed is incorrect, which I had to tell customer service about once I finally found the right number.
I would never refer another person to ordering from such an unprofessional brand, and would never use their products based on my experience alone.
What a waste of time and money!