CB Online Travel Booking Platforms On the Beach

On the Beach review: I cannot contact anyone by any means. I need information about my impending holiday holiday which starts 21st this month. ( 1 comment)

Billo97 of GB

Dec 07, 2025 4:54 am EST

Verified customer

Review updated: Jan 19, 2026

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I have tried to phone. The number does not work. I have e-mailed my contact - no response. I have used the online services - no result. I am VERY NERVOUS that this holiday is going to go wrong as nothing makes sense so far. I need to understand what is happening ASAP. It seems my booking does not exist on their web site. Friday, 5th and Saturday 6th.I have e-mailed before those dates as well. I was getting answers such from: res.department@accountant.com (this is an On The Beach address). Now nothing.

Claimed loss: Not yet

Desired outcome: A Human to explain my booking and why it does not exist on their web site and help to check in. And why I have had to pay AGAIN for seats.

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Lovatt

1 complaint

1 comments

Lovatt of GB

Jan 19, 2026 6:23 am EST

Couldn't agree more. Tried to do a chat (twice) useless. They don't even offer to provide a transcript of your conversation. Won't be booking with On the Beach again. Tried to email but it immediately bounced back. Will try the phone number, but don't hold out much hope.

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On the Beach Contacts

On the Beach phone numbers

+1 01615093700

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Jan 26, 2026
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