I have tried to phone. The number does not work. I have e-mailed my contact - no response. I have used the online services - no result. I am VERY NERVOUS that this holiday is going to go wrong as nothing makes sense so far. I need to understand what is happening ASAP. It seems my booking does not exist on their web site. Friday, 5th and Saturday 6th.I have e-mailed before those dates as well. I was getting answers such from: res.department@accountant.com (this is an On The Beach address). Now nothing.
Claimed loss: Not yet
Desired outcome: A Human to explain my booking and why it does not exist on their web site and help to check in. And why I have had to pay AGAIN for seats.
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