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CB Online Travel Booking Platforms On the Beach Complaints #2-21
On the Beach

On the Beach review: Refund

C
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3:36 pm UTC
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i have claimed my refund however upon reviewing the details of the refund i noticed that the card numbers do not match the card numbers of the cards i used to pay for my holiday. the refund has been split over 2 cards which we did use 2 cards to pay, one mine and the other my fiances but none of the ending numbers match those of any of our cards or even account numbers. The live chat service is closed which is a joke and they have a phone number that is not recognised. what can i do?

Claimed loss: not yet

Desired outcome: to know that my refund is definitely going to the right place

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On the Beach - I cannot contact anyone by any means. I need information about my impending holiday holiday which starts 21st this month. 1
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View all On the Beach reviews and complaints

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    +1 01615093700
    Click up if you have successfully reached On the Beach by calling +1 01615093700 phone number 11 11 users reported that they have successfully reached On the Beach by calling +1 01615093700 phone number Click down if you have unsuccessfully reached On the Beach by calling +1 01615093700 phone number 28 28 users reported that they have UNsuccessfully reached On the Beach by calling +1 01615093700 phone number
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  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
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On the Beach Category
On the Beach is ranked 10 among 61 companies in the Online Travel Booking Platforms category
#08 ebookers ebookers #09 Your Travel Mates Your Travel Mates #10 On the Beach On the Beach #11 Leisure Pass Group Leisure Pass Group #12 Air Fare Watch Dog Air Fare Watch Dog

Most discussed On the Beach complaints

I cannot contact anyone by any means. I need information about my impending holiday holiday which starts 21st this month.
1
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