Leisure Pass Group
reviews and complaints

I had 6 transactions on google pay with my mobile wallet for close to $8000. I have not done this transaction as I was sleeping at that time.

The message received was such

Fr DBS: A card txn of HKD7916.00 from DBS/POSB card ending 8409 to LPG*Go Hong Kong London GBR on 26 MAR 01:56 (SGT) was completed.

There were a total of 6 transactions. I need help please. I can’t pay the bank on this amount which I never incur. Please help me

My email is [protected]@hotmail.com

I am trying to get a refund for my purchase, but the customer service team has not helped me or has hung up on me multiple times. I have called on three separate days. I purchased a go city *** pass on August 29th. The order number is ***. The day I purchased the pass I went to the safari park and then it began to rain right after that. I went back to the front desk and they said that they refunded my use of the pass. I did not use it anywhere else. I called go city to refund my purchase and they said they cant because I used the pass. I explained what happened and they said they would contact the safari park to make sure. Ive had this conversation with three different people over the last week and a half. I just want my refund for my purchase for $180

We purchased a 3 day Go Pass for *** Order Number: *** totaling $1027.80. The website and their ads state that you can use the Go Pass at over 40 attractions in ***. If you go into the website and look there are only 19 attractions you can use the Go Pass at. We have tried for months on end to get a response via their website about a refund and never get a reply back. It appears that they wait until you are outside of their 90 day window for a refund and then contact you that the pass expiration date has been extended. Even if one was to use the pass in *** right now it can only be used at less than 50% of the number of attractions advertised. Not only are potential customers being misled but current customers are getting no response via their website. The website does state that you can switch your Go Pass to another city free of charge. But there is nothing detailed about a refund between the original price paid and the price of the new city.

I purchased 4 Go City passes (order #***) at a cost of $1,152 on March 1 for a trip to *** that was planned for July , which was cancelled due to Covid. I emailed the company on July 27 requesting a refund due to Covid and was denied because of a 30 day return policy-even though these are unprecendented times and all of the other travel companies I dealt with waived their policies in favour of refunding customers. Over the course of last year and this year, I have emailed the company several times requesting a refund and that I am not interested in their offer of an extension to the pass since it is of no use to me since I am no longer travelling. I noticed that they have since changed their policy to allow passholders the flexibility of getting a refund within 90 days. I find it extremely unfair that this cannot be extended to my situation and that the company picks and chooses who they offer refunds to (e.g. similar situation posted to several others).

I purchased four 5 Day All-Inclusive Adult passes from Go *** on December 11 for $632.00. My family and I intended to travel the summer of 2020 until Covid prevented us from traveling. I contacted Go *** in early April inquiring about a refund since most travel company were refunding customers due to Covid. I was told they could not refund me, but that my tickets would be eligible for the next two years. In April I tried contacting the company again multiple times, but never received a call back or a response to my emails. I have sat on hold for hours with no one ever answering my call. *** is still under travel restrictions this summer with a 10 day quarantine for out of state travelers unless they are vaccinated. My children are teenagers and have not yet been able to receive the vaccine in our state and will not be able to travel during the time we have off this summer. I would like a refund or an extension for an additional year until *** opens.

I have purchased three days all inclusive go city pass for ***, Order Number ***. While buying the pass there were no restriction marked clearly regarding multiple attraction which are included in the pass. For example Go-kart attraction, on their website for go city pass it is not mentioned that pass holder can only book before 11am and pass holders have to go through a booking website which is not a working link as businesses has taken that link down for maintenance. For second instance, I wanted to do speed boat adventure, on their booking website it was marked as available and suggesting us to call for booking but when we call business claims that it was only available before 10 AM with city go pass which was not mentioned anywhere on their website. Business refuse to book a slot for us as we are go city pass holders and asked us to book directly with them. I have complained about this to *** in city pass and he said he will call me back but no respond from him.

I purchased 7 Go City *** 3-Day All inclusive Passes to visit March . Due to Covid, Leisure Pass Group was not offering refunds but extended the Expiration from 1 yr to 2 years. We to *** 6/20 to start our passes, went to the 1st big attraction and found out that they no longer were accepting Go City *** Passes and when I looked at their website, no big attractions were ener offered anymore. This is what we had paid for and it was clear that we needed to contact Leisure Pass Group to request a Full refund. I called their customer service # and gave my info, kept putting me on hold, after 25 mins sent me to the end of the call survey with no resolution. Called back, 22 mins before anyone answered, on hold 2+ more times, I asked not to be on hold again and *** said he (after trying to get me to accept a pass for another city, I declined) sent my refund request for review & would solve in 48 hrs and I would get a call back. No refund issued and no call back, out $800

I purchased a City Pass for 3 adults (me and my two teenage sons) on December 28 for travel to *** in May . Due to Covid, our trip was cancelled. We received a refund from all but Leisure Pass Group. I emailed in March as soon as our flights were cancelled and requested a refund. I was told because I didn't request it within 30 days of purchase, they wouldn't refund my money. I have lost both jobs due to the global pandemic, and I'm a single parent. I have pleaded my case to them. This is $642.60 we're talking about. I really NEED this money back. I have emailed them a number of times since April asking for a refund, and they refuse. Only offering to extend the use of my trip for two years and adding an extra day on to the package I purchased. I will not be able to afford to travel for a long time! This is a company taking advantage of people during a global crisis. I have seen a number of other complaints mirroring mine. My hope is that we can all get our money returned to us.

In Dec 2019 I purchased a *** pass which included 2 attractions (*** and *** to use in April for a 4 week trip we had booked in the USA. Unfortunately like many other people our flights and trip was cancelled due to COVID-19. I contacted customer service in March as soon as I was aware of the situation and requested a refund and was advised they were unable to refund but would offer 2 years validity on our pass. At the time it was thought COVID-19 would pass and things get back to normal by the end of the year however this was not to be the case and in fact things have obviously worsened. Considering the situation with COVID-19 and riots in America and also our own financial situation (job loss) we are unlikely to be able to travel to the USA for many years and as a result I have reached out again to customer service to seek their consideration to provide a refund. Unfortunately they have again advised they are unable to offer a refund and only the extension of the expiry date of the pass. I would ask that they reconsider this due to the situation which is out of anyones control. Flights are grounded, attractions closed and people including ourselves are experiencing very challenging times.'

My wife and I booked a trip to *** on 1/5. Our trip was from Sunday 3/15 through 3/20 To make our stay easier and to keep costs down we purchase a 5 day pass from ***, a part of Smart Destinations in *** The was long before Coronavirus Pandemic started. As things started to happen we kept a close watch on ***. On Friday 3/13 all of the attractions in *** started shutting down so we cancelled our trip. So far everyone has been very helpful with refunding us. We are waiting to hear from *** & *** about the cost of the plane tickets. Unfortunately *** , part of Leasure Pass Group and Smart Destinations has refused to refund us the cost of the tickets. We had no control over the what happened and we feel the only fair thing to do is to refund our money. All they will do is extend the pass for up to 2 years. We are both 61, my hours have been cut and my wifes company may be laying off people. We are not rich and can really use the money. Everyone who left a review since the Virus have the same issue & complaint. In severe times like this I cannot understand how a company would be so rigid. In my mind they stole our money. I want a full refund. I have sent 10 e-mails and called. I was told a manager would call me back in 1 hour. That was over a week ago and still nothing

My wife and I purchased 3 day *** passes in February (2/19) prior to the Cover-19 outbreak here is the US shut down everything. On March 20th I reached out to customer service via chat to discuss possibly getting a refund for our passes as we were suspecting that our trip would be cancelled due to the out break. I spoke to a customer service rep on chat who advised me that I need to send a request online to get a refund, and he advised that the refunds were taking awhile to process so it might take a week or two to get the refund. I went online and send via the online contact firm a request to have the refund issued for our passes, I never received anytype of confirmation in my email that my request was received so today I reached out to customer service to see what was going on with my request as I had not heard anything and no refund was issued to my card. To my surprise I was informed that my request was denied because we were beyond the 30 day guarantee that is listed on the website. I tried to explain to him that I had talked to someone back on Mar 20th and also had sent a refund request. He asked if I took a screenshot of the contact for before I submitted like that would be a normal thing for someone to do. I explained no, to which he promptly advised me then that my refund request was then denied as we were now outside the 30. I asked to speak to a supervisor to which he claims that he asked his supervisor and they also refused to refund. I explained to the customer service rep that the trip was planned to occur right before my wife who is 28 weeks pregnant would no longer be able to fly and before we would have a newborn that would make traveling difficult. He did not seem to care and said that the refund was still denied but they offered to extend the passes for 2 years so we could use them later. I explained to the rep that this was not acceptable as I do not plan on taking the trip anymore and just want my money back. He again stated that it was denied and advised me there was nothing he could do.