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Olshan Foundation Solutions
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Olshan Foundation Solutions
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24 complaints
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1:00 am
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Olshan Foundation Solutions - Cable lock foundation repair installed

Dec 2021 a salesman from Olshan Foundations out of Raytown MO was called to my home in Omaha NE to inspect possible need for foundation repairs. It was upon their recommendation that I opted to have cable lock system installed with the understanding it would re-level my home. $15,000. During installation they bore seven holes in the garage floor. Ruining...

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12:29 pm

Olshan Foundation Solutions - Filling voids under concrete drive

When I called Olshan for a free estimate, sales person was professional. I showed him the worse part of my driveway and he said it might not be level, but it would be close. He told me I would be charged the minimum they will come out for and so I paid $2000 out for this non-leveling of my driveway and will ultimately have to get that section of concrete re-poured. The money spent could have gone towards the actual concrete repair. Very disappointed in the honesty of the estimater. If he had told me it wouldn't work, I would have respected his honesty.

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2:59 pm
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Olshan Foundation Solutions - Foundation warranty

Do not use Olshan. I bought my house in 2014 and the previous owner paid Olshan $8400. To do repairs. On the resident disclosure it showed Olshan work and said it was warrantied for life and transfers to all owners. A copy of the contract and warrantee was included. The work was done in 2006. When I called Olshan for coverage in July of 2021, I called the...

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11:39 am
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Olshan Foundation Solutions - house foundation piers and pilings

I live in central Mississippi. I built my house in 2001 I saw cracks starting to appear in my brick and drywall. I had olshan come out and look- the Oshan rep said I needed pilings all around the house every 9 ft and piers under the house which I had done and it cost over $18, 000 to do this. The cracks didn't stop but got worse and the doors and window...

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11:12 am

Olshan Foundation Solutions - Foundation estimate

Nov. 16, 2016 Olshan Foundation tech came out. I had to wait two weeks for this appointment. He said he would email me the estimates the same day or no later than Nov. 17. Never received anything and I have been calling for it. If service is this poor I do not want to do business with Olshan Foundation. And after having had read the horror stories of others, maybe this was the best. It is always good to get at least three bids and I wanted Olshan Foundation since I have been a customer of Olshan Lumber for many years.

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10:48 am
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Olshan Foundation Solutions - Warranty

I feel scammed. In 2005 I had Water Lock system installed in my home. I have not heard my sump pump kick on in a while so I wanted to contact to someone to schedule service maintenance. The St. Louis location is closed so I contacted Houston location. The person I spoke to was rude and said that each location was separate franchise and she could not help...

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9:56 am
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Olshan Foundation Solutions - Work and warranty

When Olshan dug up the driveway at my mother's house (Aug 2009) to install one of their pilings, they disconnected a foundation drain line. Not only did they not reconnect the line, but they left it in such a manner that water was directed into the drain line at the foundation, exactly where drainage is not supposed to go. This was not realized until a few...

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1:53 pm
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Olshan Foundation Solutions - Deceptive Trade Practices / Fraud

Olshan lied to us, has caused so much severe damage including cracking our slab now, and had Brad Boren call, threaten we take our money back now and sign a release or they were "walking" he said and no money would be paid. We have 5 blank contracts filled with lies they tried to get us to sign. You better check your home and see what damage they did and how they breached their own contract, deceptive trade practices and more. They stole my tools as well and promised 7 times now to send me a check, I still have no check. My home is damaged bad by Olshan. Ed Mays [email protected] we need a good Attorney Olshan has ripped us off and refuse to make it right. Olshan should be sued and shut down by the Attorney General

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1:20 pm
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Olshan Foundation Solutions - failed repair

Foundation repair performed in 2009 failed. Approximately 2 years after the repair, removing the finished walls over the repaired area revealed new cracks in the foundation. The metal plates for the repair were no longer flush with the wall, and one of the anchor rods could be pulled completely out of the ground intact.

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12:37 pm
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Olshan Foundation Solutions - Poor quality pier installation, bad service, poor attitude in general.

Initial installation of piers were done and when Olshan lifted the foundation they "overjacked" the same and consequently the floor cracked in numerous places. Their fix was to jack hammer channels where the cracks were, and fill with concrete. What a mess. We have had them back trying to get this mess straightened out, but now the GM will not even return...

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12:20 am
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Olshan Foundation Solutions - Fix it and Forget - YOU!

This is the most impersonal company and process I have ever experienced. When you call they send out a "certified technician." Certified in what who knows. They draw up a plan to repair your home, schedule a date and take your money. That is the last time you see the nice man with the olshan name on his uniform. When the big day finally arrives an unmarked...

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Olshan Foundation Solutions - Don't stand behind warranty

I have contacted the office several times and have requested that the seven pilings Olshan placed under my home be checked and manipulated as needed since I have sheet rock pulling away from the wall above where several pilings were put in several years ago.

Someone did come by. He did not do any measurements nor did he look at the sheet rock issue, but told me I needed 6-10 more pilings (at $1100 each). That was a couple of months ago. I requested a quote for 3 new pilings but received a quote for 5 or 6 (don't remember) and I asked for a new quote with the 3 we had agreed on. I never received this new quote.

I ended up going with a new organization since I couldn't seem to get a good response form Olshan. I still want the old pilings measured and tested to ensure they are doing a proper job since I have new issues with the sheet rock. I was informed in a not so nice way, that someone would get in touch with me within a couple of days to set up the appt but there was no way anyone would be out to look into the pilings for several months. It has been a month and I'm still waiting for someone to contact me.

I must admit that I am very disappointed in the organization and the customer service I have received. I called Olshan first because that was who had done my previous 7 pilings. Now I wish I had used a different company to begin with.

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12:08 am
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Olshan Foundation Solutions - Foundation Screwup

4 years ago we paid Olshan Foundation Repair to fix our foundation.After 3 attempts, our foundation & house is worse than ever.We contacted David with Olshan from Tulsa, Ok. to ask for a refund.Olshan replied with a proposal for another fee of $500 to come back for a 4th attempted repair.We promptly declined & haven't heard from them since.This comment i...

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12:02 am
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Olshan Foundation Solutions - Warranty

Not happy with this company at all! We purchased our home 3+ years ago and the previous owners had work done by Olshan a couple of months before we took ownership. We started noticing the cracks in the walls were re-opening plus more were appearing so we called the co. to have them take a look and we were told the "lifetime warranty" does not apply to u...

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5:39 pm
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Olshan Foundation Solutions - Worthless Warranty & Flawed Repairs

Olshan Foundation installed numerous piers under our home's foundation. Recently (three weeks ago), one of these piers failed, dropping the front gable of our brick home more than an inch. The result is shattered brick & mortar, carcks in drywall, separations in interior trim and sticking doors. We've called and called and pleaded for help, and have been...

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10:33 am
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Olshan Foundation Solutions - Lifetime warranty

Claim foundation repair is for liftime, at cost to customer if repairs are needed later. When called about repairs, they determined that the repairs to foundation are all interior now for another extreme cost.

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8:22 am
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Olshan Foundation Solutions - Faulty cylinders

Olshan installed 36 cylinders in 2001. 2003 house shifts and caused pipe break 10 feet under home (rear bathroom). 2006 house shift again cause pipe break and pipes re-routed. 2010 called representative out and he lied on observation of movement ( lot of cracks re-open and new). 2011 called representative out again and he gladly identified there was movement because there was much damage and major plumbing damage in both bathrooms. The plumbing repair in 2003 has broke again. After much research the major house shifts due to faulty cylinders which Olshan is aware they have has caused much damage to my house inside and out. Olshan will not comply to the liability of the cylinders shifting and not holding up. Due to the lack of response to correct the problem, the damage is great and all because Olshan has handled this very unprofessional and without proper etiquette. Olshan wants to re-lift my home without fixing the plumbing problem that their cylinders has caused damage. Olshan said the cast iron pipes broke and caused the house to shift. 2003 the rear bathroom pipe was replaced 10 feet under my home which included the bathroom by 5 feet. It is evident that Olshan is liable and refuse to act on their responsibility. I have posted a video on You Tube stating..(Olshan has screwed up my home do not let this happen to you). You can see the visible damage for yourself. Thanks!

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Update by Diane56
Aug 21, 2011 8:01 am

Olshan Foundation has been sited for not applying for city permits to repair foundations. I recently learned that they purposely avoided following the proper procedure because they had a hidden agenda. My home is suffering every 2 years because they refused to accept the responsibility and repair the visible damages their irresponsible company has cause my home. I have paid them in cash in 2001 to repair my foundation and handle the process professionally. Well wrong...they have not...this is a shame they do not stand by their slogan..."we are here when you need us"...do not believe that crap. I am having hell with the general mgr who has taken this horrible experience personal. He will not accept the fact that they have wronged me as a customer. You would think after the company realizing that they did not handle my repair in proper procedure...applying for a permit and following the city code to assure that I am treated fairly they would use some professionalism because no one is perfect. Well not true and the general manager does not even care...this is the response displayed by the management. sad sad sad! I am letting the news media air my home live...the community must see this so that they do not make the same mistake. Stay tune in a week! I do not have to lie when the damage is visible. Also, the City of Houston Engineering Dept. will explain how proper procedure is important for the customer and their home. Olshan is presently in violation with the City of Houston. This is sad. My documentation in black and white on TV will show that as well, no permit to repair my home and the requirments that is well known to Olshan. Thanks!

Update by Diane56
Jun 21, 2011 8:37 am

This is terrible!

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6:48 pm
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Olshan Foundation Solutions - Bogus warranties/work performed

Olshan came out, dug our foundation twice. This was based on a warranty/guarantee that was represented in our home purchase agreement. They tell me now, after breaking an appointment for a rep to come to the house last week, that 2 guys quit and they can't make it. A guy called me, that was at my house last week telling me that I had to produce the paperwork because the guy that was supposed to show up had it. Then he told me that he was in fact the guy that was supposed to show up and that it was not under warranty and go see the seller. This was after they already came 2 times, dug up the foundation and tried to seal it with some blacktop sealer. Now it's not their responsiblity! WHAT! RUNAROUND MUCH?
BE VERY CAREFUL OF THIS COMPANY AND THEIR STORIES!
DO NOT MAKE APPOINTMENTS WITH THEM!

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2:43 pm

Olshan Foundation Solutions - Say no to them

I needed a new water heater and of course I needed it immediately. I used Home Depot installation services and they sent Olshan's Plumbing. They did a good job. However, they were more than very expensive. The price just kept going up and up. $11.25 per foot for pvc pipe (I needed 20 feet for the overflow), $125.00 just to go under the house. My $600 water heater wound up costing me $2000.00. Do not use these people. Their mark up on parts is incredible! Did I mention not to use these people? Daddy said never say never, but Dad, I will never use Olshan's Plumbing again!

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ooops...the total cost was $1, 176 NOT $1776.

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Home Depot, Olshan Plumbing. My H20 was $800, total cost was $1776. Olshan' s contractor was SF & I Services. Did a great job! He even came out and looked at my water closet to make sure the one I wanted would fit before he picked it up and told me what parts I needed, such as a lever turn off instead of using the old circular valve one, so I could purchase myself before he returned. He basically, reused all parts that did not need replacing. I agree with his upgrade! Worked performed 03/31/2010.

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5:07 pm
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Olshan Foundation Solutions - bogus repair/warranty

We own an antebellum home, Ash Point Plantation, built in 1880, located in northeast Louisiana near Shreveport. The home is on the National Historical Register and historical information is on file in the Bossier City Historical Library. My husband grew up here and the family sold the home in the 1970’s. Upon his retirement we purchased the home in 1999 and...

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+1 877 465 7426
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