We own an antebellum home, Ash Point Plantation, built in 1880, located in northeast Louisiana near Shreveport. The home is on the National Historical Register and historical information is on file in the Bossier City Historical Library. My husband grew up here and the family sold the home in the 1970’s. Upon his retirement we purchased the home in 1999 and began some renovations. Two years after completing the updates a storm blew down a 100 year old water oak which fell on the front of the home. Being built on pier and beam the home’s foundation was shifted and it became necessary to level and stabilize the home. Jan. 2003 we hired Olshan Foundation Repair. Nick Meador signed the papers for Olshan that promised to level and stabilize the home with their cable lock lifetime warranty. In the two years to follow we endured living in an environment of constant construction. A new porch was built, interior/exterior painting sheetrock repair, masonry repair, trim work, new bathrooms, tile work, floors refinished, new duct work, plumbing, electrical were all repaired or replaced. Our insurance company paid most of the cost. One year later the home showed movement. The $90, 000.00 we spent on the home was being undone. The Olshan company came out a dozen times only to make the foundation worse. Cracks in walls, bowed siding on the outside began appearing, doors uneven, windows uneven, etc. The final time they came out we had spoken with the company owner and Vice Pres. of the office responsible for our repairs. We were told to find an engineer to make a report suggesting how to stabilize our home. Upon receiving the engineer report Olshan would take it under consideration. Four different engineers were called and none of them wanted to get involved with Olshan.
As of today’s date we have located an engineer and foundation repair company to look at our home. They said it was the worse foundation damage they had ever seen. The engineer is completing a report as of this letter. We have not received an estimate of cost yet.
We recently experienced a sudden shaking of the 3800 sq. ft. home two weeks ago. It startled us so that we began looking in each room to see if anything had fallen. The original fireplace in the living room has to come out immediately because it is about to collapse. The chimney is no longer attached to the stack. The mantel is away from the brick and the sheetrock covering the chimney is leaning. The mason estimates $5000.00 to remove the entire fireplace/chimney and $10, 000.00 to replace it with a brick one. The fireplace in the dining room will need some repairs but at this time doesn’t look unstable. The completely new/replaced front porch is coming away from the home and not supporting the roof properly. The original floors to the home are rolling, doors do not close, cracks are everywhere, the floor has separated from the baseboards leaving 3 inch openings exposing the ground in the worse areas, copper plumbing is being pinched, electrical wires are compromised and some parts of the home are no longer being supported by anything. The kitchen and bathrooms have tile damage. New vanities and toilets are leaning to one side. Bathtubs do not drain properly and toilets flush poorly. Our once beautiful home is literally falling down around us. I was unable to attach pictures for you to view but could send to you as an email attch.
Thank you for your time,
Michael and Cynthia Wardell
Ash Point Plantation
I felt it was necessary to update this post regarding the damage to our home. I placed a complaint with the better business bureau in Dallas and shortly thereafter received a call from Olshan. Apparently the Longview location was under new management. In short, the manager came out to the house to inspect it and advise us that the personnel that serviced our home were no longer employees of Olshan. After seeing the damage to the home my husband and I were asked what would we like to see happen at this point. We told him the very least we expected was to receive a full reimbursement. Two weeks later he called and we did receive a reimbursement in two payments. Trust me when I say that they came out ahead in this because we have since spent $50, 000 correcting the mistakes and now have to gradually repair all the interior damage. The nightmare is finally coming to an end.
I do not know why there is added text to my post i.e. #039;. I did not type this.
Thank you for your kind comments and phone call. As discussed and to update my complaint; we received a phone call from David Zieschang in Olshan's Longview Tx office. He was responding to the complaint I filed with the Fort Worth Better Business Bureau. David made an appt. to visit our home and inspect the damages claimed. After taking pics and viewing the home he said he would forward the info. to the home office in Houston. Oct. 26th we received a call from David offering a reimbursement from Olshan to be paid in 3 payments over 90 days with and an agreement to not sue for any additional amt. We agreed, signed the contract and received our first payment last week. This will assist us greatly with the expenditures to reconstruct our home. We made the decision not to fight based on economics. With 2 in college we have a budget. We sold our waterfront property and dream of building to finance the repairs to our home. Every day we remind ourselves that this is just a "MATERIAL THING" and we are blessed with nothing life threatening. I am certain that divine intervention persuaded Olshan to reimburse us and pershaps the recent settlement with Cable Lock Repair, Inc. encouraged the decision as well. I hope the information you provided will assist someone else that may be facing a similar delima with this cable lock systems/ life time warranty. I am so happy for Ms. L'Herrison's settlement and hope others will be able to benefit from this as well.
As stated before we have hired a qualified engineer and foundation repair company. They stated much as you have regarding the pier and beam supports and their past experience with others that received the destructive cable lock system. We have already spoken with the President in Houston and the V.P in Longview .They certainly are aware of the severe damage they have caused. We would gladly welcome a full refund to assit with the repairs to come. But as you may also know, it is highly unlikely we will see a refund.