Olive Garden
reviews and complaints

My aunt birthday was December 8, mine was December 12. She want to go to Olive Garden, I wanted to go to Red Lobster. I got the lobster Mac and Cheese she got the New Chicken and Shrimp dinner. Well her dish was great. My lobster Mac and Cheese she have been named a pasta dish. It was nothing to make me say I will go back and get another. Two ladies sitting across from me ask if I ordered it, I said yes and she said the picture was more appeasing than the dish when it came out. Mac and cheese is not a pasta and cheese we all was looking for a Mac and cheese style

I am currently at an Olive Garden in New Jersey. Prior to leaving we checked the wait time online and it said 5 minutes. 10 minutes later we pulled into the parking lot which was very empty. We checked in and they said the wait time is 40 minutes to an 1. We signed in and I asked for our buzzer. The response was we only do that when we have a lot of servers. To lady is December 14th a Friday night it is 6pm. The restaurant is pretty empty and they have no staff working. This is unacceptable for any restaurant or business let alone on a Friday night. Extremely disappointed!

My husband and I went for lunch today. We ordered off the dinner menu because it had been so long since we visited last. Let's start with how salty the breadsticks were and the dressing drenched salad. My husband ordered the chicken parmigiana which was fine. My chicken alfredo however was rubbery and the sauce was bland! After 2 bites we paid and left. Horribly overpriced.

I took my wife and daughter and and granddaughter to eat for birthday the tour of italy was burnt chicken hard lasagna burnt it was Nov 25and it was a crappy day bad service all around try to get manager but too busy salad was dry so after paying over 100$dollars so my daughter wouldn't be embarrass I said I would call early in morning on 26which did manager ask me to send receipt so he can send me a card for us to come and give it a try now since it is December I am asking for what is mine nothing more thank you God bless you

On Sat Dec 8th Minister Ida Foreman reserved a room that was apparently double booked and the other people was given the area. We arrived at 3pm and was not seated until 4:30 and no one came to our table until 5:15. We got bread no plates even at 6:00 no one took our order and we departed to the Juicy seafood establishment next door. Being that my wife and I are regular customers we were shocked, disappointed, and completely dissatisfied. My name is Joshua Watkins my wife and I were with the Ida foreman party of 12 if you need to contact me my number is [protected] Thank you

My wife and I came into the Tracy, CA looking to sit at a booth and enjoy a delicious meal. There was a good amount of time to be sat. A host girl informed us of half off beer/wine while we waited for our table. We sat at the bar top and was helped by the bartender named Melanie. She was absolutely wonderful, we decided to have our meals with her as our waiter. We are absolutely excited that we made that choice. She is the most attentive, graciously kind person! We will definitely return just to have Mel help us out! Thank you so much for having a wonderful person like Mel employed in your location! Everyone needs a person like Melanie working for them!

My husband and I went to go eat at the winter park Florida location. We over heard the manager Eric, talking with an employee. He was yelling at him because the young man rang in the wrong order. (We were sitting right across from the alley) Eric's face was beat red and he was very angry. The young man kept apologizing and he kept putting him down. The young man was trying and managers should recognize that. We felt so bad for him we tipped over the bill amount and told him he was a great employee. We will never eat at that location again until management is changed. He should be treating employees better. Especially in front of customers. We couldn't believe his behavior. We had to pack our food and leave because we were so upset!

Today we visited the Olive Garden, Erie blvd east, Syracuse, ny

It was about 1:30. The six of us were seated almost immediate. We were also looking for a 7th person. Advised our waiter that we would proceed. Drink order - 2 waters with lemon, 2 lemonades and 2 teas. Waiter asked if we were ready to order too. We said yes.
2 appetizers, one soup and salad and three entrees. We waited and waited. Finally after asking our drinks came. 2 waters no lemon.
3 lemonades and 3 teas. We advised the waiter that the order was incorrect. Since each was a refill he advised to just keep them. Ok. A few minutes later the 2 appetizers arrived. Within minutes the salad and bread arrive. Before the salad bowls were passed out the rest of the meal arrived. We were like what?!. Derrick, the waiter, apologized. Needlessly to say I was upset. The manager came over and explained that she would remove the appetizers from the bill. We said ok. We requested more sauce for pasta dish.
10 minutes later I asked what happened to the sauce. He said that they were really busy preparing for a large party and he would get the sauce as soon as possible. Another 20 minutes and he returns. Never once did he offer to refill the water, lemonade for or teas.
I left the restaurant feeling like my I don't matter to Olive Garden. I am very disappointed about the service my family received.

Helen brunson
[protected]@twcny.rr.com
[protected]

I love to go to the Olive Garden. I love the gnocchi soup. Problem: I have a terrible time trying to avoid the chicken in the soup. I am allergic to the other soups so I am limited to this one. Is there a way that you might be able to make the soup without the chicken in it? IF you needed more soup as the day progresses, you could always add chicken to it. It makes things a little hard to try and remove the chicken once it has been added.

I ordered the lasagna that serves 12 people for a party I was having on Sunday December 2nd at 4:00pm. My son picked it the prepaid food and also ordered 2 1/2 bread sticks at 3:00pm from the Olive Garden at 18090 Walnut Street Cary, NC 27518. Order number--[protected]. Shortly after 4:00pm on Sunday I took the lasagna out of the bag and tried to cut it. The sides, and bottom layer was so burnt that I could not cut through it. I was so embarrassed to have to serve the burnt lasagna, but did not have any choice. I called the Olive Garden on Monday, December 3rd around 11:20am and spoke with a manager. He promised to make it right and got my email address and said he would be sending me a gift certificate. It never came. So on Tuesday, December 4th I again called the Cary Olive Garden and spoke with a different manager-- Eliza (not sure of the spelling, but he had an accent) He took my name, phone number and my email address and said he was so sorry for the product and the other manager not doing what he said he would do. He said as soon as he set up for lunch he would email a certificate to me---- but not to post any pictures of the burnt lasagna. Again I did not hear from this manager in any way. So I am not happy with the burnt lasagna or the two managers lying to me. So what do I need to do now?

I visited olive garden in Orlando Florida. On sandlake rd I ordered a dinner size crab linguine upon eating it I had pulled a sharp piece of shell out my mouth I waved for the waitress explained her response to me was yea I've had that happen to me here before I was appalled she didn't offer to replace it so I asked for the manager the manager insisted I try the lobster linguine but i told him I don't like lobster me and my family just left the resteraunt I have never felt so humiliated before in my life i have been a fan of olive garden since my teenage years in 42 now I'm having a hard time with this its just unbelievable. Thank you my name is sherry brown. My address is 4212 south Nashville ave Orlando Florida 32839

I visited Olive Garden on Saturday, November 17, 2018, I used $50.00 gift card, the meal cost $49.30. The waiter was very attentive but our meal was less than satisfactory. Our Shrimp Alfredo was oily and there was hardly any Alfredo sauce on our pasta, this meal was less than satisfactory for the cost and I do not plan to visit this restaurant again and I would not recommend it to my friends.

Had lunch there today with my family and the server was unfortunely bad. He seemed to be preoccupied with other things, never refilled drinks till we were getting ready to leave. I asked for a tea refill and he brought it after he realized we were done. I ordered unlimited soup and salad and he forgot to bring my other soup I ordered. I was hoping he would have kept it coming, but was to busy to check on anything. I don't ever complain about the service, but maybe this will help him do better. Maybe he was having a bad day? Just an unpleasant visit overall.

First things first I am a regular at Olive Garden. My family and I got seated and a waitress named Carolina came over and brought us breadsticks. These breadsticks were as hard as rocks and almost impossible to eat. Next we noticed that we didn't get cloth napkins which we are used to getting at Olive Garden for dinner. I am well aware that at lunch time we get paper napkins but I expect at dinner we should get cloth. This wouldn't be such a big deal if that was all. But than we get served salad... the first bowl was so small that two people took salad and the rest of us had no salad until the waitress came over and we asked for more. Normally we would be given bread plates nd salad bowls but this time we were given plates for salad. In what world are we living in where we get a tiny plate to eat salad. Next we order dinner and I ask for the stuffed chicken Marsala without mushrooms on top which I always order but this time the waitress said "oh we can't do that because it's pre made with mushrooms on top". I was irritated and was not about to argue and make a scene so I let it go. I ordered the tour of Italy instead. At this juncture I now receive the tour of Italy nd the chicken parm was so hard I couldn't bite through it. One member in my party ordered the chicken parm and didn't say anything to me until after we left that it was hard and she would not get it again. This was a horrific experience and I am very tempted not to return to the Westbury NY Olive Garden again.

My friend and I went in to eat on November the 7th, 2018. Our meal totaled over $50.00 and then we left a generous tip out of courtesy. Our main course was cold, the soup was cold and we waited for the server to bring us spoons for a few minutes. We asked for 2 to-go-boxes because it was evident we would have to warm up our food at home. Asked if we could get couple of bread sticks packaged separately since we had 2 separate orders. This did not happen either, the server ended up telling us that he was being more assertive with us because his GM told him he needed to work on his assertiveness. Our whole experience was unacceptable and I called in to voice this to a manager by the the name of Therese. She apologized profusely and offered us a gift card for $50.00 to cover most of our meal. We were beyond impressed with her empathy towards the situation and the fact that she offered a gift card. She said to come in and pick it up. We went in on Thursday and the staff were beyond friendly and professional. However, the GM by the name of James Russell was a total jerk. He spoke to me in a condescending voice and I remarked to him that he was being sarcastic. His reply was yep I figured you would say that. He was totally unprofessional in the way he handled this whole ordeal. The manner in which he spoke to me is not something I am accustomed to. I spoke to him in a low voice as to not draw attention to me or the situation. He made sure everyone up front knew exactly what was going on and that he was in charge. He added that if anything were going to be given, it would go through him. There are plenty of other restaurants that I can offer my business to and I will. If, this type of behavior is continued then we will know why the business will close down. We are constantly being told to support our local businesses but I will take my business else where. Furthermore, we often blame the employees for the service however, it starts with management and clearly Mr. James Russell needs to be retrained in customer service. Thank you and I hope this matter is addressed.