CB Clothing and Accessories Old Navy Complaints #142-161

Old Navy review: Order problems

SydCatMom of Burke, US

Jun 05, 2020 12:52 pm UTC

I placed an order 05 Jun 2020 and realized immediately there were two mistakes, one with sizing and they charged me $7 shipping when my order qualified for free shipping. I tried to cancel online but their website does NOT allow for changing or canceling orders online. I then tried emailing them but received a bounce back in email. I then called customer service and was told the first two times calling that they were not taking calls (mid-day Friday when CS was supposed to be working) and finally ended up in a CS "que" where I've been sitting ever since with NO support. My hold time is over an hour with NO help from anyone.

I DEMAND my money and "super cash" back since they are useless in helping me correct my issues for order TW085Y3.

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+1 (800) 653-6289

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+1 (614) 744-3908

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+1 (866) 450-5294

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+1 (866) 450-5295

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custserv@oldnavy.ca

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6007 Green Pointe Drive, Groveport, Ohio, 43125, United States

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